WebView is a web-based reporting and script monitoring tool that is
part of the Cisco Intelligent Contact Management (ICM) product line. WebView
allows other computers with access to the web and the proper username/password
to use the Cisco ICM WebView Server to generate ICM reports and monitor call
routing scripts in real-time.
There are no specific requirements for this document.
The information in this document is based on these software and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
This software is recommended for distribution and installation on a
Historical Data Server (HDS), but WebView also runs on an Admin Workstation
You can install the WebView application on any Distributor, which
allows that Distributor to act as the WebView server on your corporate
Intranet. The client must have network access to the WebView Server through
port 80 with Java enabled in order for the client to work properly.
The client actually does not need to have Internet web access. It
requires just a browser and network access. The advantage of this is that, if
you put the AW with WebView in a DMZ (de-militarized zone), anybody with a
browser and a proper username/password can access WebView reports.
WebView uses Active Server Pages (ASP) and Open DataBase Connectivity
(ODBC) with IIS to connect to various databases as needed (real-time and
historical). For script it uses Java. In WebView2, reports use Java also with
Java Server Pages (JSP).
If you delete a user that created a shared report, then you cannot
delete the shared report within WebView because you are not the person who
created the report. Ideally the domain administrator (customer in general)
needs to be able to delete any shared or private custom report, regardless of
whether the user who created the report still exists or not.
Run these SQL commands in order to delete the report from the t_Report
1) "select * from t_Report " to find the report id you want to delete
2) "delete t_Report where ReportID = <specify report id>"
to delete the specified report id
This is documented in Cisco bug ID
(registered customers only)