Cisco Unified Intelligent Contact Management Enterprise

How to Install the Nortel Symposium Software to Activate the Cisco ICM Peripheral Interface Manager

Document ID: 20442

Updated: Jul 14, 2006



This document explains how to install the Nortel Symposium software on a Cisco Peripheral Gateway (PG) in order to activate the Peripheral Interface Manager (PIM). Follow these instructions after you have installed the Cisco Intelligent Contact Management (ICM) software on the PG.



Cisco recommends that you have knowledge of these topics:

  • Cisco ICM

  • Microsoft Windows Registry

Components Used

The information in this document is based on these software and hardware versions:

  • Cisco ICM version 4.6.2 only

  • Nortel Symposium SCCS Release 1.5

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Note: These instructions are for Symposium Call Center Release 1.5 only.


Refer to Cisco Technical Tips Conventions for more information on document conventions.


Complete these steps:

  1. Create this directory on the PG: C:\Nortel\Client\EN\Bin .

  2. Copy these two files into the new directory from the Nortel CD:

    • Nbnmsrvc.exe

    • NICOMS

  3. In the Control Panel, double-click Open System.

  4. In the System Environment Variables, select Path.

  5. Add C:\Nortel\Client\EN\Bin to the string in the Value box.

  6. Click Set.

  7. Click OK.

  8. From the Start menu, click Run.

  9. Type regedit, and click OK to open the registry.

  10. Add the HKEY_LOCAL_MACHINE\Software\Nortel\Setup\NINAMESERVER entry.

  11. Create the subkeys listed in this table:

    Secondary Key Type Value
    Mode REG_DWORD 0
    CLan REG_SZ IP Address of PG
    DefaultCardName REG_DWORD 0
    NSAddr REG_SZ IP Address of PG
    SiteName REG_SZ PG Hostname
    NSPath REG_SZ C:\Nortel\Client\EN\Bin\nbnmsrvc.exe
    ErrorCode REG_DWORD 1
    ErrorMessage REG_SZ Installing Name Service

  12. From the command prompt in the new directory, run NICOMS_1.exe.

    Check the Error Code and Error Message in the registry. They must return a value of 0 and OKAY!! respectively to indicate a successful setup.

  13. Start ICM Services to make the PIM Active.

Related Information

Updated: Jul 14, 2006
Document ID: 20442