This document describes the procedure required to troubleshoot Cisco
Intelligent Contact Management (ICM) Peripheral Gateway (PG) Agent login
There are no specific requirements for this document.
The information in this document is based on the Cisco Intelligent
Contact Management (ICM) version 7.x.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for information on document
With Cisco ICM Peripheral Gateway (PG), agents are unable to log
Complete these steps in order to resolve the issue:
Verify that one side of the PG4A/PG4B is idle and that the other
side is active.
Open a command prompt, type procmon exp PGXX
jgw1, and then type JLI.
The results should appear similar to this example:
Addr: ActiveLines RegistrationState DeviceStatus
1600 0 OUT_OF_SERVICE UnmonitoredDevice
4183 0 IN_SERVICE UnmonitoredDevice
Open the Java Control Panel, and make sure that the Java Plug-in is