This document discusses the error message "Local Time has Stopped",
which appears in the Intelligent Contact Management (ICM) Logger lgr process
window in a Cisco ICM Enterprise Edition environment. This document also
provides a possible workaround.
Note: Refer to Cisco bug ID
(registered customers only)
for more information.
Cisco recommends that you have knowledge of these topics:
The information in this document is based on these software and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
When the Cisco ICM Logger is in operation, the lgr process on the
Logger repeatedly bounces, and displays this error message:
la-lgr Trace: Local Time Has Stopped for 10000 Milliseconds
You can view this error message in the lgr process window on the
Logger. Alternatively, you can use the
utility to view this message in the lgr log file.
This error message indicates that the lgr process has not accomplished
anything in 10,000 milliseconds.
The "Local Time has Stopped" message is caused when SQL Server does not
respond to the lgr process for 10 seconds.
When SQL Sever has not responded for over 50 seconds, five such
messages occur in a row. When this happens, the Node Manager on the Logger
restarts the lgr process or reboots the Logger (stopshut) in an attempt to
clear the error. Here, the MessageTimeout registry key controls the restart of
the Node Manager, because the registry value is set to 50 seconds by
It is recommended that you determine what causes the SQL Server to
degrade in performance, and correct it. Here are the most common causes for
degraded SQL performance:
A database backup runs concurrently with the Logger
Database integrity checks (such as, CHECKDB) are processed
If the degraded SQL performance is not caused by either of these
factors, debug the issue with the sp_who2 query. You must run the sp_who2 query
when the "Local Time Has Stopped" message occurs. You can then analyze the
output of the query to determine the cause. The cause of the SQL server
degradation can also be at the Windows or system level. In this case, analyze
the performance of Windows with the help of the Windows Performance Monitor to
determine the root cause.
In order to solve this problem, you can increase the MessageTimeout
registry key value, to prolong the duration between the restarts initiated by
the Node Manager.
Complete these steps:
Click Start > Run.
Type regedit in the Run dialog box, and press
The Registry Editor window is displayed.
Browse to this registry key:
For versions earlier than 5.0:
For versions 5.0 and later:
HKEY_LOCAL_MACHINE\Software\Cisco Systems Inc.\ICM\<cust_inst>\
Note: The registry key is displayed over multiple lines here due to
Increase the value of the MessageTimeout key from 50 to 120. This
increases the timeout period from 50 seconds (5 occurrences of the "Local Time
has Stopped" message) to 2 minutes (12 occurrences of the message).
Note: This will work only if SQL Server responds to the lgr process
before the prolonged timeout period expires.