This document discusses the procedure to back up the Cisco Intelligent
Contact Management (ICM) configuration database through the built-in ICM
utility ICMDBA.EXE. The configuration database
contains the entire Cisco ICM system configuration, and includes peripheral
IDs, services, and scripting data. You can run this procedure on the ICM
Loggers and from Distributor Admin Workstations (AWs).
Cisco recommends you have knowledge of these topics:
Microsoft Windows NT
Cisco ICM functions
Microsoft SQL database
The information in this document is based on these software and
Microsoft Windows NT version 4 or Windows 2000
Cisco ICM 4.6 and later
Microsoft SQL Server version 6.5, SQL Server version 7.0 or SQL
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Refer to the
Technical Tips Conventions for more information on document
Complete these steps:
Create a directory on a local drive.
Ensure that the drive has enough available disk space to support
the backup of your configuration database. This example creates a directory
called LOADER on the c:\ drive.
Note: Configuration databases can vary drastically in size from one
customer to another. The size ranges from a small configuration of about 15 MB
to 150 MB on the larger side. If you are about to back up your configuration
for the first time, and you are uncertain of the size of your configuration,
plan for at least double the amount of the higher number on the drive where you
want to store the backup. For example, plan for about 300 MB.
Navigate to the BIN directory for Cisco ICM in order to locate the
executable. By default, the BIN directory resides on the
c:\ drive and the full path for the executable
is c:\icm\bin. You can use Windows Explorer in
order to navigate to ICMDBA.exe (see Figure
Figure 1 – Path to ICMDBA.exe
Double-click ICMDBA.exe. The ICMDBA
program application launches, and an application window appears (see
Figure 2 – The ICMDBA Application Window
Expand Instances in order to locate your Customer
Instance. In most cases, only one instance name exists, and you can easily
identify the instance name.
Drill down under your Customer Instance to the database (see
Choose Data > Export from the menu
Figure 3 – Drill Down to the Database, and Select Data >
The Export data from window appears (see Figure 4).
Figure 4 – The Export Data From Window
Check the Lockout Changes box if you want to
ensure that changes cannot be made to the database during the export
Check the Truncate Config Message Log box if you
want to truncate the Config_Message_Log table in the Logger
The default value in the Data type field is Configuration. The
default Destination Path is c:\.
Click Browse in order to navigate to the directory
you created earlier.
Click Export when you are ready to begin the
Click Start in the application window. The export
An export completion message appears after successful export of
Figure 5 – Export Completion Message
Click OK, and exit ICMDBA.
Open a Windows Explorer session in order to verify the successful
backup of the configuration data. Navigate to the directory you created and
verify whether the data files exist. The amount of space that the combined
files take up on your hard disk must accurately reflect the size of your ICM