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Cisco Small Business Voice Systems

Encountering Problems when the Phone is not Ringing Using Verizon and Cingular

Document ID: 108775

Updated: Dec 12, 2008

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Contents

Introduction
How can I fix when the cell phone calls are not forwarded to the SPA9000 properly when using Verizon and Cingular as mobile providers?
Related Information

Introduction


This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco Small Business products.

Q. How can I fix when the cell phone calls are not forwarded to the SPA9000 properly when using Verizon and Cingular as mobile providers?

A.

In order to resolve the problem, complete the instructions below:

1) Changing the Dialing Parameters
2) Power Cycle the Devices

Changing the Dialing Parameters

Step 1:
Access the SPA-400 VoIP gateway's web-based setup page, then look for the Voice tab.

Step 2:
Under Dialing Parameters look for Answer after then change the value of to "1" then click save settings.

Step 3:
After saving the settings, power cycle the devices. For instructions, complete these steps:

Power Cycle the Devices

Step 1:
Unplug the SPA400's power cable.

Step 2:
Unplug the SPA9000's power cable and wait for 30 seconds.

Step 3:
Plug in the SPA9000's power cable and wait for its lights to appear stable.

Step 4:
Plug in the SPA400's power cable and wait for its lights to appear stable.

Related Information

Updated: Dec 12, 2008
Document ID: 108775