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Cisco Small Business Voice Systems

Accessing Voicemail from an External Line

Document ID: 108770

Updated: Dec 12, 2008

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Contents

Introduction
How can I access my voicemail system from dialing in from an external line?
Related Information

Introduction


This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco Small Business products.

Q. How can I access my voicemail system from dialing in from an external line?

A.

In accessing the voice mail, complete these instructions below.

1) Setting-up the Voicemail
2) Power Cycling

Setting-up the Voicemail

Step 1:
Expand the Auto Attendant Dial Plan (AA Dial Plan) and include a rule that enables you to transfer a call to voicemail management when the caller from outside presses a key.

Note: This article assumes that the Auto Attendant (AA) will answer any external caller.

Step 2:
Under Auto Attendant Parameters, look for AA Dial Plan 1 then enter "(10x|xxx|*:800@192.168.1.100:5090>)" in the field.

Note: In this example, we use the IP address "192.168.1.100" for the SPA-400.

This means that the caller will be directed to voicemail management after pressing the star/asterisk (*) key. The resulting Auto Attendant Dial Plan 1 should look like this:

Step 3:

Click .

Note: Make these changes when using SPA9000 with SPA400 voice mail. This does not apply to other voice mail configurations.

After the changes made power cycle the SPA-400. For instructions, complete these steps:

Power Cycling

Step 1:
Unplug the SPA400's power cable and wait for 30 seconds.

Step 2:
Plug in the SPA400's power cable and wait for its lights to appear stable.

Related Information

Updated: Dec 12, 2008
Document ID: 108770