Document ID: 108770
Updated: Dec 12, 2008
How can I access my voicemail system from dialing in from an external line?
This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco Small Business products.
Q. How can I access my voicemail system from dialing in from an external line?A.
In accessing the voice mail, complete these instructions below.
1) Setting-up the Voicemail
2) Power Cycling
Setting-up the Voicemail
Expand the Auto Attendant Dial Plan (AA Dial Plan) and include a rule that enables you to transfer a call to voicemail management when the caller from outside presses a key.
Note: This article assumes that the Auto Attendant (AA) will answer any external caller.
Under Auto Attendant Parameters, look for AA Dial Plan 1 then enter "(10x|xxx|*:firstname.lastname@example.org:5090>)" in the field.
Note: In this example, we use the IP address "192.168.1.100" for the SPA-400.
This means that the caller will be directed to voicemail management after pressing the star/asterisk (*) key. The resulting Auto Attendant Dial Plan 1 should look like this:
Note: Make these changes when using SPA9000 with SPA400 voice mail. This does not apply to other voice mail configurations.
After the changes made power cycle the SPA-400. For instructions, complete these steps:
Unplug the SPA400's power cable and wait for 30 seconds.
Plug in the SPA400's power cable and wait for its lights to appear stable.