This document helps troubleshoot a system that does not respond. The
document also discusses the cause, and how you can eliminate the problem.
A router appears to stop working when the system is not responsive to
the console or to queries sent from the network (for example, Telnet, Simple
Network Management Protocol (SNMP), and so on). These problems can be
classified into two broad categories:
There are no specific requirements for this document.
The information in this document is based on these software and
This document does not apply to Cisco Catalyst switches or MGX
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
For more information on document conventions, refer to the
Technical Tips Conventions.
Console problems occur when the router becomes unresponsive to input at
the console port. If the console is not responsive, it means that a high
priority process prevents the console driver from responding to input.
Verify cable connectivity.
Verify that the power supply is on.
Verify the router LED status. If all LEDs are down, it is most likely
an issue with the power supply of the router.
If traffic still flows through the router:
Disconnect network interfaces and see if the router responds. Many
times the router assumes it is doing something too important to service exec
You can also attempt to reproduce the problem after you issue these
On the Cisco 7200 and 7500 Series:
scheduler allocate 3000 1000
The scheduler allocate command guarantees
CPU time for low priority processes. It puts a maximum time allocated to
fast-switching (3000 microseconds - usec) and process-switching (1000 usec) per
network interrupt context.
On all other platforms, use:
scheduler interval 500
The scheduler interval command allows low
priority processes to be scheduled every 500 usec, and thereby allows some
commands to be typed even if CPU usage is at 100%.
System Management Commands in the Cisco IOS Software Command Reference
for more information on these commands.
If the console does not respond because the router CPU utilization is
high, it is important to find and correct the cause of the high CPU
utilization. For example, if process-switched IP traffic causes problems, then
this is reflected in the "IP Input" process in the output from the
show processes cpu command. In this situation, it is
important to collect the output from show
interfaces, show interfaces stat, and
possibly show processes to further diagnose the
problem. To fix the problem, you would need to reduce the amount of IP traffic
that is process switched. See
High CPU Utilization on Cisco Routers for more information.
Another possible cause of an apparent hang is memory allocation
failure; that is, either the router has used all available memory, or the
memory has been fragmented into such small pieces that the router cannot find a
usable available block. For more information, see
The router can stop responding due to a security-related problem,
such as a worm or virus. This is especially likely to be the cause if there
have not been recent changes to the network, such as a router IOS upgrade.
Usually, a configuration change, such as adding additional lines to your access
lists can mitigate the effects of this problem. The
Security Advisories and Notices page contains information on detection
of the most likely causes and specific workarounds.
For additional information, refer to:
If the router appears to freeze during the bootup process, it can be
the result of an improperly configured feature or of a software defect in a
configured feature. This is often evident from the appearance of a warning or
error message on the console immediately before the router freezes.
As a workaround to this problem, boot the router into ROMMON, and
bypass the stored configuration, and then configure it again. Complete these
Attach a terminal or PC with terminal emulation to the console port
of the router.
Use these terminal settings:
9600 baud rate
8 data bits
1 stop bit
No flow control
Reboot the router and break into ROMMON by pressing
break on the terminal keyboard within 60 seconds of the
power-up. If the break sequence doesn't work, see
Break Key Sequence Combinations During Password Recovery for other key
Change the configuration register to 0x2142 and then reset the
router. For this, execute the confreg 0x2142 command
at the rommon 1> prompt. Then type
reset at the rommon
2> prompt. This causes the router to boot from Flash without
loading the configuration.
Type no after each setup question or press Ctrl-C
to skip the initial setup procedure.
Type enable at the
You are in enable mode, and see the
Now, you can save an empty configuration (all commands removed).
Issue the copy running-config startup-config
command. Alternatively, if you suspect that a certain command causes the
problem, you can edit the configuration. To do so, issue the copy
startup-config running-config command. Then type
configure terminal, and make the changes.
When finished, change the configuration-register back to 0x2102.
For this, type config-register 0x2102. Issue the
copy running-config startup-config command to commit
If traffic does not flow through the router:
If traffic no longer passes through the router and the console is
unresponsive, there is probably a problem with the system. Generally this means
that the router is caught in a continuous loop or stuck at a function. This is
almost always caused by a bug in the software. Install the most recent
maintenance release of the Cisco IOS software train you currently run.
Before you create a service request with the Cisco TAC,
obtain a stack trace from ROM Monitor. Obtaining
stack traces during a problem makes it possible to determine where in the code
the router is looping or stuck.
Traffic problems occur when the console remains responsive but traffic
does not pass through the router. In this case, part of the traffic or part of
the interfaces are not responsive. This behavior can be caused by a variety of
different causes. When this problem occurs, information can be collected from
the router through the console port. The causes for these traffic problems can
range from errors on the interfaces to software and hardware problems.
Routing issue – Changes in the network topology or
in the configuration of some routers could have affected the routing tables.
High CPU Utilization – Issue the show
process cpu command. If the CPU is above 95%, the performance of
the router can be affected, and packets can be delayed or dropped. Refer to
High CPU Utilization on Routers for more information.
Interface down – One of the router interfaces can be
down. There are multiple events that could cause this, which can range from a
wrong configuration command to a hardware failure of the interface or the
cable. If some interfaces appear down when you issue a show
interfaces command, try to find out what caused it.
Wedged interfaces – This is a particular case of
buffer leaks that causes the input queue of an interface to fill up to the
point where it can no longer accept packets. Reload the router. This frees that
input queue, and restores traffic until the queue is full again. This can take
anywhere from a few seconds to a few weeks, based on the severity of the leak.
The easiest way to identify a wedged interface is to issue a
show interfaces command, and to look for something
similar to this:
Output queue 0/40, 0 drops; input queue 76/75, 27 drops
Buffer Leaks for detailed guidelines and examples.
K-trace refers to the procedure used to obtain a
stack trace from the router from ROM Monitor. On routers with older ROM Monitor
code, a stack trace is obtained with the k command.
On routers that run more recent ROM Monitor code, the
stack command can also be used.
Complete these steps to obtain stack traces from a router that does not
Enable the break sequence. For this, change the configuration
register value. The eighth bit value must be set to zero so that break is not
ignored. A value of 0x2002 works.
Enter configuration commands, one per line. End with CNTL/Z.
Reload the router so that the new configuration register value is
Send the break sequence when the problem occurs. The ROM Monitor
prompt ">" or "rommon 1 >" must be displayed.
Capture a stack trace. For this, collect the output from either the
k 50 or stack 50
commands. Add 50 to the command to print a longer
Issue the c or
cont command to continue.
Repeat the three last steps several times to ensure that multiple
points in a continuous loop have been captured.
After you have obtained several stack traces, reboot the router to
recover from the hung state.
Here is an example of this procedure:
User break detected at location 0x80af570
rommon 1 > k 50
PC = 0x080af570
Frame 00: FP = 0x02004750 RA = 0x0813d1b4
Frame 01: FP = 0x02004810 RA = 0x0813a8b8
Frame 02: FP = 0x0200482c RA = 0x08032000
Frame 03: FP = 0x0200483c RA = 0x040005b0
Frame 04: FP = 0x02004b34 RA = 0x0401517a
Frame 05: FP = 0x02004bf0 RA = 0x04014d9c
Frame 06: FP = 0x02004c00 RA = 0x040023d0
Frame 07: FP = 0x02004c68 RA = 0x04002e9e
Frame 08: FP = 0x02004c78 RA = 0x040154fe
Frame 09: FP = 0x02004e68 RA = 0x04001fc0
Frame 10: FP = 0x02004f90 RA = 0x0400c41e
Frame 11: FP = 0x02004fa4 RA = 0x04000458
Suspect bogus FP = 0x00000000, aborting
rommon 2 > cont
Repeat this procedure several times in the event of a system problem to
collect multiple instances of the stack trace.
When a router does not respond, it is almost always a software problem.
In this case, collect as much information as possible, including the stack
trace, before you open a TAC service request. It is also important to include
output from the show version, show
run, and show interfaces commands.
If you open a TAC Service Request, please attach the
following information to your request for troubleshooting Router Hangs:
Please attach the collected data to your case in non-zipped,
plain text format (.txt). You can attach information to your case by uploading
it using the
TAC Service Request Tool
(registered customers only)
. If you cannot access the
TAC Service Request Tool, you can attach the relevant information to your case
by sending it to email@example.com with your case number in the subject line of
Troubleshooting performed before opening the
show technical-support output (in
enable mode if possible)
show log output or console captures
stack trace from ROM Monitor
Note: If the console is responsive, please do not manually reload or
power-cycle the router before collecting the above information, unless required
to troubleshoot router hangs, as this can cause important information to be
lost that is needed for determining the root cause of the problem.