Field Notice: FN - 72167 - Jabber client upgrade required if using Cisco Jabber to join Webex Meetings - Software Upgrade Recommended

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Updated:July 21, 2021
Document ID:FN72167

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
14-Jul-21
Initial Release

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Jabber Software
14.0
14.0(0)

Defect Information

Defect ID Headline
CSCvy87156 Join Webex meeting from Jabber has been impacted due to a CA issuance from trusted chain impacted.

Problem Description

If you use Jabber to join Webex Meetings and your users have configured the Webex Meeting site in Jabber App, joining meetings from the Jabber client will fail.

Background

The current SSL certificate used in the Jabber client will be valid and fail to connect to Cisco Cloud.

Problem Symptom

There was an industry-wide issue affecting the revocation abilities of specific Certificate Authorities(CA) recently. Cisco has identified that a CA in our trust chain on Webex Cloud has been impacted, and in the next few months, new issuance from this CA will cease.

Because of this SSL certificate upgrade, if you use Jabber to join Webex meetings, and your users have configured the Webex Meeting site in Jabber App, it will fail to join the Webex Meeting.

Impacted Jabber clients:

Cisco Jabber for Windows and Mac version 12.7, 12.8, 12.9, 14.0

 

Note: Customers who do not join Webex Meetings from the Jabber client are not impacted.

 

Workaround/Solution

Please upgrade your Jabber clients to the versions below or later versions:

Cisco Jabber Windows 12.7.5, 12.8.6, 12.9.6, 14.0.1

Cisco Jabber for Mac 12.9.7, 14.0.2

 

https://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/series.html#~tab-downloads

https://www.cisco.com/c/en/us/support/unified-communications/jabber-mac/series.html#~tab-downloads

 

Please complete the upgrade before August 31st, 2021; otherwise, you will see an error while joining a Webex meeting from the Cisco Jabber client.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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