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Cisco Unified MeetingPlace Express

Field Notice: FN - 63176 - Unable to Join Meeting Room or Share in MeetingPlace Web 6.0 and MeetingPlace Express with Flash Version 10

Field Notice: FN - 63176 - Unable to Join Meeting Room or Share in MeetingPlace Web 6.0 and MeetingPlace Express with Flash Version 10

November 4, 2008


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
04-NOV-2008
Initial Public Release

Products Affected

Products Affected Comments
MP Web - 6.0
MeetingPlace Web versions 6.0 and later may be affected
MPE - 2.0.3
MeetingPlace Express versions 2.0.3.35 and earlier may be affected

Problem Description

Users may not be able to enter the meeting room or load the presenter add-in when using Adobe Flash version 10 with MeetingPlace Web Conferencing 6.0 and later or MeetingPlace Express versions 2.0.3.35 and earlier.

Background

Cisco Unified MeetingPlace Web Conferencing:

When used with Adobe Flash version 10, specific affected versions of Cisco Unified MeetingPlace Web Conferencing 6.0 are:
-6.0 (6.0.171.0)
-6.0MR1 (6.0.244.0)
-6.0MR2 (6.0.361.0)
-6.0MR3 (6.0.417.0)

Cisco Unified MeetingPlace Express:

Cisco Unified MeetingPlace Express versions 2.0.3.35 and earlier may be affected when used with Adobe Flash version 10.

This problem affects both Windows and MAC platforms.

Problem Symptoms

When trying to enter a MeetingPlace Web 6.0.x or MeetingPlace Express 2.0.3.35 or earlier meeting room with Adobe Flash version 10, the user may be prompted with the following error message and will be unable to join the meeting room:

"Breeze Live requires Flash Player 6.0.65 or newer."

Also, users who do not have the presenter add-in already installed on their system will not be prompted to install the presenter add-in and therefore will not be able to share applications.

Workaround/Solution

Cisco Unified MeetingPlace Web Conferencing:
For the issue where users are not able to join a MeetingPlace Web 6.0 meeting room with Adobe Flash version 10, there is a hotfix available. Please contact Cisco TAC to obtain the MeetingPlace Web 6.0 hotfix and installation instructions.

For the issue where users users are not prompted to install the presenter add-in upon entering the meeting room with Adobe Flash version 10, the workaround is to install the presenter add-in from the "Install Cisco Unified Presenter Add-In" link present on the MeetingPlace Web home page and rejoin the meeting. This workaround only applies to users who have administrative rights to install software on their own computer.

Cisco Unified MeetingPlace Express:
For the issue where users are not able to join a MeetingPlace Express meeting room with Adobe Flash version 10, there is a hotfix available. Please contact Cisco TAC to obtain the MeetingPlace Express hotfix and installation instructions.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered customer and you must be logged in.

DDTS Description
CSCsr58977 (registered customers only) MP: Can't join meetings when Adobe Flash 10 is installed
CSCsu03071 (registered customers only) MP: Meeting room on flash player 10 cannot upgrade to Presenter add-in
CSCsv31317 (registered customers only) MPE: Can't join meetings when Adobe Flash 10 is installed

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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