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Cisco Unified MeetingPlace Express

Field Notice: FN - 62447 - Cisco MeetingPlace Express Web Conferencing Stops Working as of June 9, 2006


June 09, 2006

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Product

Comments

MPE - 1.1

Versions 1.1.1.11 and earlier releases

Problem Description

Users are unable to enter a web meeting room with Cisco MeetingPlace Express because of a license enforcement issue.

Background

Cisco MeetingPlace Express incorporates third-party technology for web conferencing and the license enforcement for this third-party technology incorrectly prevents usage of the web meeting room features.

Problem Symptoms

The error message received when attempting to join a Cisco MeetingPlace Express web meeting room is shown below:

Your Account Has Expired. 
           
You are getting this error message because:
      
You were trying to login to your account and it has expired.
You were trying to access a content, course or meeting and your 
account has expired. 

Workaround/Solution

Workaround:

None

Solution:

Download patch Release number 1.1.1.1002 (filename - patch_mpe_1_1_1_1002.sh) from the Cisco MeetingPlace Express Version 1.1 Software Download (registered customers only) on Cisco.com.

Installation instructions for the patch noted above can be found in the readme file for Release 1.1.1.1002 (filename - patch_mpe_1_1_1_1002.readme) on the Cisco MeetingPlace Express Version 1.1 Software Download (registered customers only) page.

Note: A Cisco.com account will be required to access the Cisco MeetingPlace Express Version 1.1 Software Download (registered customers only) page.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS

Description

CSCse48183 (registered customers only)

Unable to join web meeting see "Your account has expired"

Revision History

Revision

Date

Comment

1.0

10-JUNE-2006

Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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