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Cisco 7300 Series Content Engines

Field Notice: FN - 62440 - Content Engine Replacement Hardware May Require a Flash Image Recovery


Revised December 7, 2006

June 20, 2006

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Products Affected

WAE 500 - WAE-511-K9

WAE 500 - WAE-512-K9

WAE 600 - WAE-611-K9

WAE 600 - WAE-612-K9

WAE 7300 - WAE-7326-K9

Problem Description

When a customer tries to boot a WAE-511-K9, WAE-512-K9, WAE-611-K9, WAE-612-K9 or WAE-7326-K9 RMA spare replacement chassis for the first time, it will not boot with a running application.

Background

The WAE-511-K9, WAE-512-K9, WAE-611-K9, WAE-612-K9 or WAE-7326-K9 RMA spare replacement chassis support multiple applications (ACNS and WAFS) and therefore come from our OEM with only a Linux kernel, and by design should be booted from a CD Rom for the first time.

Each application, ACNS and WAFS, will have a version specific Software Rescue CD or .ISO image available immediately for download from Cisco.com, or obtainable via next business day from E-library. The bootable CD is required when booting an RMA chassis for the first time.

Problem Symptoms

When first booting a replaced WAE-511-K9, WAE-512-K9, WAE-611-K9, WAE-612-K9 or WAE-7326-K9 received from a Cisco service depot, the chassis will not boot to a running application.

Workaround/Solution

When placing an RMA order for a WAE-511-K9, WAE-512-K9, WAE-611-K9, WAE-612-K9 or WAE-7326-K9, a Rescue CD is required to boot these devices and should be obtained at the time.

Note: To create a bootable CD, using CD burning software that supports .ISO images, such as Ahead's Nero Burning ROM, and a CD burner, open the .ISO file and burn the file to a CD. For example, with Ahead Nero 6.6.0.1, use the File -> Open command, choose the .ISO file, and then choose Burn in the dialog box that opens.

Rescue CD's are obtainable in the following way:

  1. To obtain the image immediately, download the correct rescue CD ROM image from CCO:

    1. Logon to cisco.com using your user name and password

    2. Under the "Direct Access" section in the middle of the page click on the Downloads drop down arrow.

    3. Click on "Content Networking Software"

    4. Click on the appropriate ACNS or Wide Area File Services (WAFS) software currently running in on your network.

    5. Click on the "Download ACNS/WAFS Software Images" link.

    6. Click on the Rescue Image (.ISO) and follow the directions from there to create a bootable Rescue CD.

  2. For next business day delivery - place an e-library RMA for the correct Rescue CD:

    These procedures start at the "Part Selection Section" within the RMA / SVO tool and assumes that the user (TAC engineer) understands how to get to this point in the ordering process.

    1.)In the Part Select Criteria section under the Configure a Product by of the Product Family section

    a.Click on the drop down menu and choose Cisco Cache Content Series Products.

    b.Click Continue

    2.)The following page will display the available Application Accessory Kit SW Configurators available

    a.Click on the required ACNS or WAFS Accessory Kit SW Configurator hyperlink.

    3.)When the Accessory Kit SW Configurator page loads, you will be presented with the SW versions available for that application type.

    a.Click on the software version you are running in your network.

    b.If the version of software is not listed, please notify the Product Supportability Engineer supporting this product (technical support should contact this person).

    4.)Click on Recovery CD from the drop down menu.

    5.)Confirm your selection has been added to the Service Order Detail.

    Your Recovery/Rescue CD RMA is now placed.

  3. For 2 and 4 hour Comprehensive SmartNet contracts

    Contracted customers can now order via the RMA process the following Recovery CD's, which are now available in our 2 and 4 hr depots:

    AK-ACNS-5.3-K9=

    AK-WAFS-3.0-K9=

    AK-WAAS-4.0-K9=

Reference the following documents for detailed information on the recovery process:

Using the Cisco Software Recovery CD-ROM

Cisco ACNS Software Upgrade and Maintenance Guide, Release 5.x - Chapter 10: Backup and Recovery Procedures

Related Documents

Installing Hard Disk Drives in the Cisco Wide Area Application Engine 611

Cisco Wide Area Application Engine 512 and 612 Hardware Installation Guide - Chapter 4: Installing Hardware Options

Cisco Wide Area Application Engine 7326 Hardware Installation Guide - Chapter 4 - Installing Hardware Options

Revision History

Revision

Date

Comment

1.2

07-DEC-2006

Added PIDs WAE-512-K9 and WAE-612-K9 to all sections. Added info on 2 and 4 hour depot CD availability to Workaround/Solution section.

1.1

27-JUN-2006

Added further instructions on ISO image creation

1.0

20-JUN-2006

Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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