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Cisco Unified MeetingPlace

Field Notice: FN - 62131 - Running MeetingPlace Web and Using the Polling Feature On Systems Not Using the Cisco MCS Operating System May Cause IIS to Fail


July 07, 2005


Products Affected

Product

Comments

MeetingPlace Web

Versions 4.3.x - 5.3.104.x

Problem Description

When running Cisco MeetingPlace Web Conferencing and using the polling feature on systems that are not using the Cisco MCS Operating System, there may be the possibility, though rare, that Microsoft Internet Information Services (IIS) can fail. This can then cause functional defects and or full outages.

Background

This affects systems using an ATI RAGE XL video card, there is a known bug in the ATI Technologies RAGE XL video card driver produced by ATI Technologies. ATI has not released a new version of the driver that corrects the problem.

Problem Symptoms

IIS fails, which can cause functional defects or full outages. No events will appear in the Windows Event Viewer.

Workaround/Solution

This issue can be corrected by using any of the 3 options:

  1. Turn off hardware acceleration by following these steps.

    1. From the Start Menu select Settings, Control Panel and Display.

    2. Select the Settings tab.

    3. Click on the Advanced tab.

    4. Select the Troubleshooting tab.

    5. Adjust the Hardware Acceleration setting to None.

    6. Select Apply then OK and then OK again to close out the Display properties.

    7. No reboot is needed.

  2. Change and utilize the ATI RAGE XL drivers provided from Microsoft instead of the drivers from ATI Technologies.

  3. Utilize a Cisco MCS server or the exact equivalent with the Cisco MCS Operating System.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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