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Cisco Unified MeetingPlace

Field Notice: MeetingPlace Server - Large Meetings with Many Users Joining at the Same Time Can Cause Server to Restart


May 17, 2004


Products Affected

Product

Comments

Cisco MeetingPlace Server (PCI)

Version: 4.3.1a

Problem Description

Large meetings with many users joining and leaving at the same time can cause server to restart. The same issue can occur when many users leave at the same time. You will see the following alarm in the log:

08/27 10:25:26 MAJ 0x70041 0/2, "siupdown.cc", 302 (0x5, 0, 0, 0)
     Restarting due to software module failure, module = 5

This hot fix should be applied to all PCI servers hosting large meetings where web conference attendance plus voice attendance equal 120 ports or more.

Problem Symptoms

When the server restarts, all meeting attendees are disconnected.

Workaround/Solution

WORKAROUND:

None

SOLUTION:

A ConfSchd hot fix for 4.3.1e is available. Contact the Cisco Technical Assistance Center to apply this hot fix.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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