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Cisco Unified MeetingPlace

Field Notice: MeetingPlace Server Restarts Because gwsimgr (Module 25) is Not Responding


May 17, 2004


Products Affected

Product

Comments

Cisco MeetingPlace Servers

Versions: 4.3.1a, 5.0.2q, 5.1.0x, 5.1.1b

Problem Description

Cisco MeetingPlace Server restarts because gwsimgr (module 25) is not responding. This is caused by internal message congestion on the Cisco MeetingPlace server that accompanies a gateway failure due to a race condition in shared memory on the gateway unit.

413073) MAJ 070041 1 Oct 2 15:15 Oct 2 15:15 0 SW MODULE=2
     Restarting due to software module failure, module = 25

Problem Symptoms

All meeting attendees will be dropped from their conferences when the Cisco MeetingPlace Server restarts.

Workaround/Solution

WORKAROUND:

None

SOLUTION:

A gwsimgr is available for 4.3.1g, 5.0.2ab and 5.1.1d. You should also load gwsim 4.2.1.25 or Web 4.3 maintenance release on all gateway units to address the root cause of this problem. Contact the Cisco MeetingPlace Technical Assistance Center.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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