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Cisco Unified MeetingPlace

Field Notice: FA00301 SMTP Gateway in Japanese Environment Gives Garbled Fields in Notifications


May 26, 2004


Products Affected

Product

Comments

Cisco MeetingPlace E-mail

4.2.1.24 and earlier

Problem Description

Note: This Field Notice is a legacy Latitude Field Notice that has been converted to the Cisco format so the information would remain available to their customers.

When running the SMTP gateway configured in a japanese environment, the notifications give garbles values for the fields Meeting Name, Meeting Description and frequency. In addition, for Netscape clients, a few garbled characters are appended to the end of an attachment.

Problem Symptoms

The three fields cannot be read.

Workaround/Solution

WORKAROUND

Ignore those 3 fields.

RESOLUTION

  1. Download the MeetingPlace SMTP 4.2.1.25 hot fix from the Customer Support Resource Center.

  2. Stop the MeetingPlace SMTP and Notification Gateway service.

  3. Run the MeetingPlaceE-mailGateway.exe to install the new SMTP gateway.

  4. Restart the gateway machine.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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