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Cisco Unified MeetingPlace

Field Notice: FA00228 SMTP Gateway Stops Sending Notifications


May 26, 2004


Products Affected

Product

Comments

Cisco MeetingPlace E-mail

4.2.1.22 and earlier

Problem Description

Note: This Field Notice is a legacy Latitude Field Notice that has been converted to the Cisco format so the information would remain available to their customers.

If the SMTP server connection is broken, and the notification service is restarted, SMTP gateway stops sending out notifications abruptly.

Problem Symptoms

No notifications are sent out for meetings that are scheduled. This results in loss of valuable information.

Workaround/Solution

  1. Download the MeetingPlace SMTP 4.2.1.23 hot fix from the Customer Support Resource Center.

  2. Stop the MeetingPlace SMTP and Notification Gateway service.

  3. Run the MeetingPlaceE-mailGateway.exe to install the new SMTP gateway.

  4. Restart the gateway machine.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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