May 26, 2004
MeetingPlace Gateway SIM
18.104.22.168 - 22.214.171.124
Note: This Field Notice is a legacy Latitude Field Notice that has been converted to the Cisco format so the information would remain available to their customers.
A memory leak was introduced in the mpgwcm.dll that controls gateway event logging in the most recent versions of GWSIM, 126.96.36.199 through 188.8.131.52.
Your system is affected if:
You have explicitly upgraded GWSIM to version 184.108.40.206 - 220.127.116.11 on any gateway server.
You indirectly upgraded GWSIM to version 18.104.22.168 - 22.214.171.124 by installing a gateway product that contains the faulty version, Outlook 126.96.36.199 or Web 188.8.131.52.
If you have any doubt, verify the version of GWSIM that is running on your gateway server and if necessary obtain the hotfix from CSRC.
Gateways can hang after a while or exhibit other unpredictable errors. In Web, it cannot connect to database, blank page and so on. In Outlook, mpoutlook service cannot start.
Restarting the Web server will temporarily fix the problem.
This hotfix 184.108.40.206 (mpgwcm.dll) can only be installed on top of GWSIM versions 220.127.116.11 to 18.104.22.168
To install this hotfix:
Shutdown all MeetingPlace gateways and eventlog applications.
Shutdown IIS Admin.
Replace \system32\mpgwcm.dll with the patched DLL.
Note:?Gwsim version 22.214.171.124 will not be reflected in Gwstatus, but you can right-click | properties the file to check its version.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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