May 26, 2004
MeetingPlace Gateway SIM
220.127.116.11 - 18.104.22.168
Note: This Field Notice is a legacy Latitude Field Notice that has been converted to the Cisco format so the information would remain available to their customers.
A memory leak was introduced in the mpgwcm.dll that controls gateway event logging in the most recent versions of GWSIM, 22.214.171.124 through 126.96.36.199.
Your system is affected if:
You have explicitly upgraded GWSIM to version 188.8.131.52 - 184.108.40.206 on any gateway server.
You indirectly upgraded GWSIM to version 220.127.116.11 - 18.104.22.168 by installing a gateway product that contains the faulty version, Outlook 22.214.171.124 or Web 126.96.36.199.
If you have any doubt, verify the version of GWSIM that is running on your gateway server and if necessary obtain the hotfix from CSRC.
Gateways can hang after a while or exhibit other unpredictable errors. In Web, it cannot connect to database, blank page and so on. In Outlook, mpoutlook service cannot start.
Restarting the Web server will temporarily fix the problem.
This hotfix 188.8.131.52 (mpgwcm.dll) can only be installed on top of GWSIM versions 184.108.40.206 to 220.127.116.11
To install this hotfix:
Shutdown all MeetingPlace gateways and eventlog applications.
Shutdown IIS Admin.
Replace \system32\mpgwcm.dll with the patched DLL.
Note:?Gwsim version 18.104.22.168 will not be reflected in Gwstatus, but you can right-click | properties the file to check its version.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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