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Cisco 7500 Series Routers

Field Notice: CLEI Code Mislabeled on Cisco RSP8 Cards


September 12, 2001



Products Affected

Product

Top Assembly

Printed Circuit Assembly

Comments

HW Rev.

Part Number

Rev.

Part Number

Rev.

RSP8

800-05565-03

K0

73-4221-03

E0

? ?

Serial Numbers

Sequential #

Random #

?

24983394, 24988956, 24988958, 24988959, 24989252, 24989254, 24989256, 24989259, 24989260, 24989263, 24989264, 24989265, 24989266, 24989268, 24989269, 24989271, 24989272, 24989278, 24989279, 24989284, 24989286, 24989293, 24989295, 24989299, 24989303, 24989304, 24989307, 24989311, 24989312, 24989314, 24989315, 24989316, 24989320, 24989322, 24989323, 24989324, 24989329, 24989332, 24989334, 24989337, 24989341, 24989346, 24989348, 24989349, 24989352, 24989354, 24989355, 24989356, 24989361, 24989362, 24989365, 24989367, 24989374, 24989375, 24989376, 24989377, 24989379, 24989381, 24989382, 24989383, 24989385, 24989386, 24989387, 24989389, 24989391, 24989392, 24989393, 24989396, 24989398, 24989401, 24989402, 24989403, 24989404, 24989409, 24989410, 24989412, 24989413, 24989415, 24989416, 24989417, 24989418, 24989419, 24989420, 24989421, 24989423, 24989424, 24989426, 24989428, 24989429, 24989430, 24989432, 24989434, 24989435, 24989437, 24989438, 24989439, 24989440, 24989442, 24989443, 24989444, 24989445, 24989446, 24989448, 24989454, 24989455, 24989457, 24989458, 24989459, 24989460, 24989462, 24989464, 24989468, 24989469, 24989471, 24989472, 24989474, 24989477, 24989478, 24989480, 24989481, 24989483, 24989484, 24989485, 24989487, 24989489, 24989490, 24989491, 24989492, 24989493, 24989494, 24989496, 24989497, 24989498, 24989500, 24989501, 24989503, 24989504, 24989505, 24989506, 24989507, 24989509, 24989510, 24989511, 24989512, 24989513, 24989514, 24989515, 24989516, 24989517, 24989519, 24989521, 24989522, 24989523, 24989524, 24989525, 24989526, 24989528, 24989529, 24989530, 24989531, 24989533, 24989534, 24989536, 24989537, 24989538, 24989539, 24989540, 24989541, 24989542, 24989543, 24989544, 24989547, 24989549, 24989551, 24989556, 24989559, 24989560, 24989565, 24989566, 24989569, 24989570, 24989571, 24989575, 24989576, 24989577, 24989580, 24989582, 24989583, 24989584, 24989585, 24989586, 24989587, 24989590, 24989591, 24989592, 24989597, 24989598, 24989599, 24989601, 24989581.

Problem Description

A small number of Cisco Route Switch Processor 8 (RSP8) cards were shipped with an incorrect common language equipment identifier (CLEI) code label. The affected cards were shipped both within systems and as spares.

The correct CLEI code number that should appear on the RSP8 is CNP2J60BAA

Background

Spares and systems shipped from Cisco between August 16th and 24th are potentially affected with an incorrect CLEI code label. The incorrect CLEI code number that appears on the approximately 200 boards is CN3I9Z0AAA. The correct CLEI Code is CNP2J60BAA.

Problem Symptoms

If a search for the incorrect CLEI code CN3I9Z0AAA is done from the CLEI code database, the database returns a VIP4-50 product ID.

There are no hardware problems with this card. This is only a labeling issue.

Workaround/Solution

A label with the correct CLEI code for the RSP8 has been produced. Cisco will ship the correct number of labels to correct each device on request. Instructions on where and how to place the label will also be included.

With the handle facing-up, the CLEI code is located on the upper left hand corner on the under side of the carrier. Remove the wrong CLEI code label CN3I9Z0AAA and replace it with the correct CLEI code label CNP2J60BAA.

The labels have been corrected in manufacturing and have been shipped in the correct state since August 24th, 2001.

To receive replacement labels, please send an email request to Mark Elizondo (melizond@cisco.com), mentioning the number of RSP8s you have received with the incorrect label. Please also provide the "ship to" address the new labels are to be sent to.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods: