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Cisco 12000 Series Routers

Field Notice: FN - 13793 - 12016/12416 and 12410 DC PEM Fails Class B European Emissions - RMA Required


Revised March 2, 2006
June 14, 2001


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Product Comments
PWR-GSR16-DC=   34-0935-02, all revisions  
PWR-GSR10-DC=   34-0935-02, all revisions  

Problem Description

The DC power entry modules (PEMs) on the Cisco 12016 and 12410 chassis do not meet the radiated emissions standard for Europe (EN55022 Class B).

Background

A change in the production process shortly after the initial release of the 12016 and 12410 DC PEMs caused the radiated emissions to fall outside the standard.

Problem Symptoms

There are no overt symptoms. The DC PEM no longer passes European radiated emissions certification testing.

Workaround/Solution

Replace the defective power supplies.

As of approximately May 2, 2001, the power supplies shown above in the Products Affected section that were manufactured under the deviation D007344 are guaranteed to be free of this problem. Refer to the How to Identify Hardware Levels section below for instructions on how to view the deviation on power supplies.

How To Identify Hardware Levels

Power supplies built to deviation D007344 have a sticker with the deviation number and a bar code. It may be necessary to remove the power supply from the chassis to view the deviation number sticker.

Note: It is not possible to obtain either the power supply's 34-level part number or the deviation number using the command line interface (CLI).

Revision History

Revision Date Comment
1.5 02-MAR-2006 Removed Umpire Form
1.4 27-MAR-2002 Maintenance Update
1.3 23-JUL-2001 Maintenance Update
1.2 18-JUN-2001 Maintenance Update
1.1 15-JUN-2001 Maintenance Update
1.0 14-JUN-2001 Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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