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Cisco TelePresence Management Suite (TMS)
Support FAQ
Obtain answers for frequently asked questions regarding your Cisco product.
A system in TMS is not given the choice to call an H.323 Alias. Why?
A system in TMS is not given the choice to call an ISDN Number. Why?
A system in TMS is not given the choice to call out an H.323 Gateway. Why?
Can I assign multiple phone books to a system in TMS?
Can I copy the configuration from one system to another or create a template from it for TMS?
Can I have multiple TMS servers managing the same system?
Can I install the TMS software on an MS Windows 2003 or 2008 Server 64-bit operating system?
Can I use HTTPS when logging into TMS?
Can I use groups from Active Directory for User Groups in TMS?
Can TMS manage any part of the built-in gatekeeper in the TANDBERG Codian MCU?
Can TMS show times in my time zone?
Can TMS use multiple network cards in a server (multiple networks)?
Can a single TMS instance work simultaneously with both the Exchange and Notes Integration packages?
Do I need a full version of SQL Server, or can I use SQL Express for TMS?
Do I need my own SQL Server to install TMS?
Do I need to install the TMS API?
Feedback from my MXP endpoint to TMS is being blocked by the network or web server--what does this mean?
How are TMS Users different from Active Directory Users?
How big is the TMS database and how much does it grow?
How can I force TMS to use 10 digit dialing between two ISDN numbers that are in the same Area Code?
How can I resend username and password from TMS to provisioned users of Movi and E20?
How do I add more participants to an MCU conference scheduled in TMS?
How do I call someone on a different IP network?
How do I change the way TMS connects calls in a scheduled call?
How do I configure TMS and a TANDBERG Codian MCU to work together?
How do I enter the domain name or machine name when logging into TMS?
How do I prevent someone from logging into TMS?
How do I schedule a video call?
How do I specify which MCU TMS uses when booking a call?
How do the permissions on a system in TMS differ from the permissions set under Administrative Tools?
How does TMS check that my system has a service contract?
How is a scheduled call connected when using the Content Server with the TANDBERG Management Suite?
How much bandwidth does TMS use to manage a system?
I enabled Lookup Users from Active Directory but my Active Directory users were not imported into TMS. Why?
I have TMS Tickets about a service not running on an old TMS Server. How do I get rid of them?
I have automatic system discovery disabled in TMS, but I still get notification email about rogue systems. Why?
I want to set up redundancy for TMS, which load balancer does TANDBERG recommend?
If I enable the daily configuration restore for a system in TMS, when does the configuration get updated?
In TMS, what is the difference between "Phone Books Update Frequency" and "Update Frequency for an External Source"?
Is TMS an H.350 Server?
Is it possible to force replication between TMS Agent databases?
Is it possible to manually move users between folders in the Provisioning Directory in TMS?
Is it possible to use multiple SIP domains in Provisioning?
Is the API documented for TMS?
Is the TMS API available in all TMS versions?
Microsoft SQL Server comes in several editions; Standard, Enterprise, Advanced ... Which one do I need for TMS?
Understanding that the TMS Agent is in a multi-master replication environment after initial replication, how often does the TMS Agent replicate between the replicating partners?
What are the default ISDN dialing rules TMS uses for the US?
What are these 0 duration calls in my CDR records in TMS?
What are these unknown call types in my CDR records in TMS?
What do ISDN Zones control in TMS?
What happens during initial replication from the TMS to the VCS(s)?
What happens to existing calls if I move an MCU or system in TMS?
What is Integrated Authentication?
What is the "Behind Firewall" setting in TMS and why use it instead of "Reachable on Public Internet"?
What is the MTBF on the TMS Appliance Server?
What is the VC Master for a conference in TMS?
What is the difference between Global Directory and Corporate Directory in TMS?
What is the difference between Reachable on Public Internet and Reachable on LAN in TMS?
What network ports does TMS use to communicate with a system?
When I open the phone book from my endpoint and open a folder, no H.323 numbers are shown for entries that should have H.323. Why?
When I open the phone book from my endpoint and open a folder, no ISDN numbers are shown for entries that should have ISDN
When I open the phone book from my endpoint and open a folder, the folder is empty or some entries are missing.
When I open the phone book from my endpoint, it says TMS: No phone book(s) set on this system
When I open the phone book from my endpoint, some entries have a triangle next to them while others do not, why?
When are management settings enforced on systems in TMS?
When are persistent settings or persistent templates applied by TMS?
When are templates in TMS applied to systems?
When is Corporate Directory pushed to my system by TMS?
When will TMS use H.323 URIs for dialing?
Where can I download TMS software?
Where can I download the options for TMS?
Which TMS Option key(s) do I need to use with the API?
Which ports does the TMS Agent use between replicating partners?
Which standards does the TMS API support?
Which version of SNMP does TMS use?
Which versions of .NET and IIS are required for the Windows server to install TMS?
Why am I not getting any CDR or trap log entries for my TANDBERG MXP systems in TMS?
Why am I sometimes prompted for a username and password when logging into TMS but not always?
Why do I get a login prompt when accessing Java pages in TMS?
Why do aliases in TMS show up as IP Addresses instead of H.323 aliases?
Why do you get the message "Access to TMS Denied" when logging into TMS?
Why does TMS report "No HTTP response" for an MXP system when you can connect to it with your web browser?
Why does TMS report "No HTTP response" for an MXP system? "Force Refresh" Clears the Error, but it Returns Later
Why does TMS still place calls from another system when I have selected mine to be the VC Master?
Why does clicking on the Telnet icon for a system give you a "Web page cannot be displayed" error when using Internet Explorer?
Why does my system accept calls when I have disabled?
Why does scheduling in TMS not give me the call direction choice I want?
Why doesn't TMS book the first conference on the MCU when it is available?
Will TMS work with my Polycom software version?
Will TMS work with my endpoint?
Will a VCS stop working if its connection to TMS fails?
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