Stay Ahead Of Customer Demands
Banks are operating in a challenging environment of rapid economic change, more technology-savvy customers, thinner margins, and increasing regulations. To attract new customers, many banks are looking to adopt an omnichannel banking strategy to optimize their retail channels based on customers' preferences to offer more personalized financial services.
But not only are your customers increasingly tech savvy, so is your workforce. The best and brightest next generation employees require their workspace to move with them. Whether enabling work to be done on a "bring your own device" (BYOD) smartphone or tablet, accessing their virtualized desktop across various endpoints, or empowering a subject matter expert to service banking customers wherever they may be physically located, employees want this kind of flexibility today.
Maximize the potential of your people and resources to deliver a superior customer experience across banking channels. Cisco's solutions for Retail Banking unify and virtualize your organization's data, applications, and human expertise, providing the agility and efficiency that enables the workplace transformation required to stay ahead of your most demanding customer's needs.
Editorial: Social Banking in the Omnichannel Era (PDF 256 KB)
A panel of banking experts from Cisco, Barclays, Santander, SRN and Garanti Bank discuss key steps in creating valuable customer relationships and omnichannel services.
Poster: Retail Banking Architecture (PDF - 1.1 MB)
View a snapshot of Cisco's various solutions for retail banking.
- Remote Expert for Retail Banking
Provide personalized service with two-way video that connects customers to a financial expert.
- Physical Security for Retail Banking
Deliver comprehensive security to safeguard assets and lower costs.
- Connected Mobile Experiences
Detect, connect with, and engage customers through their mobile devices.
- Verizon and Cisco Managed Wireless ATM
Manage, secure, and enable ATMs to support new opportunities while managing costs.