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Manufacturer Builds Its Business with Cisco Managed Services

Manufacturer Builds Its Business with Cisco Managed Services

Manufacturer Builds Its Business with Cisco Managed Services

Global enterprise increases operational efficiency and improves compliance.

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Challenge

  • Support expanding global vision despite limited network operations personnel
  • Pursue managed services strategy to enable long-term success
  • Undertake a major network refresh while maintaining a 24-hour globally available network

Solution

  • Offers worldwide, anytime support across the global network
  • Monitors the customer's network infrastructure in a co-managed model
  • Collaborates with a customer's IT staff to implement changes for optimal network performance

Results

  • Increased device footprint by more than 200 percent in 10 years without the addition of network operations personnel
  • Achieved a significant drop in support ticket volume despite more product deployments and greater network complexity
  • Improved network availability and overall security, leading to stronger track record around compliance

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