Enterprise Networks Case Study: Erickson Living

Next-Generation Community, Connection, and Care

  • Company: Erickson Living
  • Industry: Housing
  • Location: Catonsville, Maryland
  • Company Size: 24,000 Residents


Erickson Living's IT department wanted to improve connectivity for both current and prospective retirement community residents. They aimed to:

  • Solve resident connectivity problems posed by independent Internet Service Providers (ISPs)
  • Support corporate goal of continually improving customer service and satisfaction

The Solution


  • Enriched resident experience with better, simpler connectivity
  • Increased staff effectiveness with enhanced mobile access
  • Improved sales results with call recording
Our residents have moved way beyond the traditional family phone call. They're active in social media and part of the new wave of connectivity
- Hans Keller
Vice President, IT Operations, Erickson Living