End-of-Sale and End-of-Life Announcement for the Cisco ICMH and HCS Legacy Products

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Updated:December 6, 2017
Document ID:1510191218742143

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EOL12163 - Amended

Cisco announces the end-of-sale and end-of-life dates for the Cisco ICMH and HCS Legacy Products. The last day to order the affected product(s) is May 9, 2018. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

Table 1.       End-of-Life Milestones and Dates for the Cisco ICMH and HCS Legacy Products

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

November 8, 2017

End-of-Sale Date:
App SW

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

May 9, 2018

Last Ship Date:
App SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

August 7, 2018

End of SW Maintenance Releases Date:
App SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

May 9, 2019

End of New Service Attachment Date:
App SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

May 9, 2019

End of Service Contract Renewal Date:
App SW

The last date to extend or renew a service contract for the product.

August 4, 2020

Last Date of Support:
App SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

May 31, 2021
HW = Hardware     OS SW = Operating System Software    App. SW = Application Software

Table 2.       Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

HCS-CC-IVR-RPT-SVR

HCS-CC IVR Report Server

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-IVR-RYLTY

HCS-CC IVR PORT ROYALTY

There is currently no replacement product available for this product.

-

-

HCS-CC-MEDIA-10

HCS-CC Contact Center 10.0 Media Set

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-MEDIA-90

HCS-CC Contact Center Media Set

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-MEDIA-92

HCS-CC Contact Center 9.2 Media Set

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-PUT-10

HCS-CC Upgrade Contact Center 10.0 Media Set

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-PUT-100=

HCS-CC Upgrade Contact Center 10.0 Upgrade Media Set

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-PUT-105=

HCS-CC Upgrade Contact Center 10.5 Upgrade Media Set

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-PUT-11

HCS-CC Upgrade Contact Center 11.0 Upgrade Media Set

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-PUT-115

HCS-CC Upgrade Contact Center 115 Upgrade Media Set

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-PUT-115=

HCS-CC Upgrade Contact Center 115 Upgrade Media Set

There is currently no replacement product available for this product.

-

-

HCS-CC-PUT-90

HCS-CC Contact Center Media Set

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HCS-CC-PUT-92

HCS-CC Upgrade Contact Center 9.2 Media Set

See the Product Migration Options section below for detailed information on replacing this product.

-

-

HOSTED-BUNDLE

ICM-IPCC Hosted Bundle

There is currently no replacement product available for this product.

-

-

HOSTED-MEDIAKIT

Hosted Media Kit

There is currently no replacement product available for this product.

-

-

ICMH-ADV1CPS-LC=

ICM HOSTED ADVANCED SERVICES THROUGHPUT LICENSE CERTIFICATE

There is currently no replacement product available for this product.

-

-

ICMH-ASTDGT-T3-L

ICM HOSTED STANDARD AGENT - TIER 3

There is currently no replacement product available for this product.

-

-

ICMH-BLINDXFER=

ICM HOSTED BLIND TRANSFER

There is currently no replacement product available for this product.

-

-

ICMH-IVRPRT-LC

ICM HOSTED THIRD PARTY IVR LICENSES

There is currently no replacement product available for this product.

-

-

ICMH-IVRPRT-T3-L

ICM HOSTED THIRD PARTY IVR PORT - TIER 3

There is currently no replacement product available for this product.

-

-

ICMH-IVRPRT-T4-L

ICM HOSTED THIRD PARTY IVR PORT - TIER 4

There is currently no replacement product available for this product.

-

-

ICMH-IVRPRT-T5-L

ICM HOSTED THIRD PARTY IVR PORT - TIER 5

There is currently no replacement product available for this product.

-

-

ICMH-NAM1CPS-L

ICM HOSTED NAM THROUGHPUT 1 CALL PER SECOND

There is currently no replacement product available for this product.

-

-

ICMH-NAMSERVER

ICM Hosted NAM Server

There is currently no replacement product available for this product.

-

-

ICMH-NIC

ICM HOSTED NIC

There is currently no replacement product available for this product.

-

-

ICMH-NICMODFULL

ICM HOSTED NIC MODIFICATIONS - FULL

There is currently no replacement product available for this product.

-

-

ICMH-PG-02

ICM HOSTED ASPECT CALL CENTER PG

There is currently no replacement product available for this product.

-

-

ICMH-PG-04

ICM HOSTED AVAYA CMS PG

There is currently no replacement product available for this product.

-

-

ICMH-PG-11

ICM HOSTED NORTEL SYMPOSIUM PG (INCLUDES AAS)

There is currently no replacement product available for this product.

-

-

ICMH-PG-11-SEI

ICM HOSTED NORTEL SYMPOSIUM PG - AAS OPTION

There is currently no replacement product available for this product.

-

-

ICMH-PREMAGT-T1-L

ICM HOSTED PREMIUM AGENT - TIER 1

There is currently no replacement product available for this product.

-

-

ICMH-STDAGT-T5-L

ICM HOSTED STANDARD AGENT - TIER 5

There is currently no replacement product available for this product.

-

-

IPCE-MC-NFR-EC-10

10 SEAT LICENSE BUNDLE FOR END CUSTOMER NPS - DEFAULT

There is currently no replacement product available for this product.

-

-

IPCE-MC-NFR-EC-LG

LARGE LICENSE BUNDLE FOR END CUSTOMER NPS

There is currently no replacement product available for this product.

-

-

IPCH-1CPS-L

IPCC HOSTED SYSTEM THROUGHPUT 1 CALL PER SECOND

There is currently no replacement product available for this product.

-

-

IPCH-1CPS-LC

IPCC HOSTED SYSTEM THROUGHPUT LICENSE CERTIFICATE

There is currently no replacement product available for this product.

-

-

IPCH-AGENTS-LC

IPCC HOSTED AGENT LICENSES

There is currently no replacement product available for this product.

-

-

IPCH-CRM-LC

Cisco CRM Connector for IPCH Agent License Cert.

There is currently no replacement product available for this product.

-

-

IPCH-EMAILAGT-L

IPCC HOSTED EMAIL AGENT

There is currently no replacement product available for this product.

-

-

IPCH-MULTICHAN

CCH Multichannel Options

There is currently no replacement product available for this product.

-

-

IPCH-PREMTLKITAGT

IPCC HOSTED PREMIUM AGENT - CISCO TOOLKIT AGENT

There is currently no replacement product available for this product.

-

-

IPCH-WEBAGT-L

IPCC HOSTED WEB AGENT

There is currently no replacement product available for this product.

-

-

Product Migration Options

These HCS-CC-PUT part numbers listed above are for media on versions that are no longer supported. Please select a supported version when using the Product Upgrade Tool. Please note that the discontinued products will state “There is currently no replacement product available for this product”.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For More Information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.

Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices

To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: https://www.cisco.com/web/feeds/products/end_of_life_rss.xml.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

 

 

 

 

 

 

 

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