End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions On-Demand Licensing
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EOL10935
Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions On-Demand Licensing. The last day to order the affected product(s) is November 30, 2016. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Table 1. End-of-Life Milestones and Dates for the Cisco Unified Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions On-Demand Licensing
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
June 1, 2016 |
| End-of-Sale Date |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
November 30, 2016 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
February 28, 2017 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
November 30, 2017 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
November 30, 2017 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
February 26, 2019 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
November 30, 2019 |
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
| IPCE-OD-AGENTS |
CC ENTERPRISE On Demand Agent Licenses |
| IPCE-OD-CAGT-LC |
CC ENTERPRISE On Demand CRM Agent License Cert |
| IPCE-OD-CRMAGT-L |
CC ENTERPRISE ON DEMAND CRM AGENT LICENSE - 1 MONTH |
| IPCE-OD-DIALP-L |
CC ENTERPRISE ON DEMAND OUTBOUND DIAL PORT LICENSE - 1 MONTH |
| IPCE-OD-DIALP-LC |
CC ENTERPRISE On Demand Outbound Dial Port License Cert |
| IPCE-OD-EAGT-LC |
CC ENTERPRISE On Demand Enhanced Agent License Cert |
| IPCE-OD-ENHAGT-L |
CC ENTERPRISE ON DEMAND ENHANCED AGENT LICENSE - 1 MONTH |
| IPCE-OD-PAGT-LC |
CC ENTERPRISE On Demand Premium Agent License Cert |
| IPCE-OD-PRMAGT-L |
CC ENTERPRISE ON DEMAND PREMIUM AGENT LICENSE - 1 MONTH |
| IPCE-OD-PTLKAGT |
CC ENTERPRISE On Demand Premium CTI Toolkit Agent Type |
| IPCE-OD-REMEDCRM |
CC Enterprise On Demand Remedy Connector License |
| IPCE-OD-SAGT-LC |
CC ENTERPRISE On Demand Standard Agent License Cert |
| IPCE-OD-SIEBLCRM |
CC Enterprise On Demand Siebel Connector License |
| IPCE-OD-SPECIAL |
CC ENTERPRISE On Demand Agent Licenses TeleTech Special |
| IPCE-OD-STDAGT-L |
CC ENTERPRISE ON DEMAND STANDARD AGENT LICENSE - 1 MONTH |
| IPCE-ODNS-AGENTS |
CC ENT On Demand Agent LICs - SUPPORT NOT INCL |
| IPCE-ODNS-CAGT-LC |
CC ENT On Demand CRM Agent License Cert-SUPPORT NOT INCL |
| IPCE-ODNS-CRMAGT-L |
CC ENT ON DEMAND CRM AGENT LIC. - 1 MONTH-SUPPORT NOT INCL |
| IPCE-ODNS-DIALP-L |
CC ENT ON DEMAND OUTB DIAL PORT LIC-1 MONTH-SUPPORT NOT INCL |
| IPCE-ODNS-DIALP-LC |
CC ENT On Demand OUTB Dial Port LIC Cert - SUPPORT NOT INCL |
| IPCE-ODNS-EAGT-LC |
CC ENT On Demand ENH Agent LIC Cert - SUPPORT NOT INCL |
| IPCE-ODNS-ENHAGT-L |
CC ENT ON DEMAND ENH AGENT LIC - 1 MONTH - SUPPORT NOT INCL |
| IPCE-ODNS-PAGT-LC |
CC ENT On Demand PREM Agent LIC Cert - SUPPORT NOT INCL |
| IPCE-ODNS-PRMAGT-L |
CC ENT ON DEMAND PREM AGENT LIC-1MONTH-SUPPORT NOT INCL |
| IPCE-ODNS-PSBLAGT |
CC ENT On Demand Siebel Agent Type - SUPPORT NOT INCL |
| IPCE-ODNS-PTLKAGT |
CC ENT On Demand PREM CTI TOOLK Agent Type-SUPPORT NOT INCL |
| IPCE-ODNS-REMEDCRM |
CC ENT On Demand Remedy Connector License-SUPPORT NOT INCL |
| IPCE-ODNS-SAGT-LC |
CC ENT On Demand STD Agent LIC Cert - SUPPORT NOT INCL |
| IPCE-ODNS-SIEBLCRM |
CC ENT On Demand Siebel Connector License-SUPPORT NOT INCL |
| IPCE-ODNS-STDAGT-L |
CC ENT ON DEMAND STD AGENT LIC-1 MONTH-SUPPORT NOT INCL |
| IPCE-ODSPC-TKAG-L |
CCE ON DEMAND PREMIUM AGENT LICENSE-1 MONTH TeleTech Special |
| IPCH-OD-AGENTS |
CC HOSTED On Demand Agent Licenses |
| IPCH-OD-CAGT-LC |
CC Hosted On Demand CRM Agent License Cert |
| IPCH-OD-CRMAGT-L |
CC Hosted ON DEMAND CRM AGENT LICENSE - 1 MONTH |
| IPCH-OD-DIALP-L |
CC HOSTED ON DEMAND OUTBOUND DIAL PORT LICENSE - 1 MONTH |
| IPCH-OD-DIALP-LC |
CC HOSTED On Demand Outbound Dial Port License Cert |
| IPCH-OD-PAGT-LC |
CC HOSTED On Demand Premium Agent License Cert |
| IPCH-OD-PRMAGT-L |
CC HOSTED ON DEMAND PREMIUM AGENT LICENSE - 1 MONTH |
| IPCH-OD-PTLKAGT |
CC HOSTED On Demand Premium CTI Toolkit Agent Type |
| IPCH-OD-REMEDCRM |
CC Hosted On Demand Remedy Connector License |
| IPCH-OD-SAGT-LC |
CC HOSTED On Demand Standard Agent License Cert |
| IPCH-OD-SIEBLCRM |
CC Hosted On Demand Siebel Connector License |
| IPCH-OD-STDAGT-L |
CC HOSTED ON DEMAND STANDARD AGENT LICENSE - 1 MONTH |
| IPCH-ODNS-AGENTS |
CC HOSTED On Demand Agent LICs - SUPPORT NOT INCL |
| IPCH-ODNS-CAGT-LC |
CC HOSTED On Demand CRM Agent License Cert-SUPPORT NOT INCL |
| IPCH-ODNS-CRMAGT-L |
CC HOSTED ON DEMAND CRM AGENT LIC. -1 MONTH-SUPPORT NOT INCL |
| IPCH-ODNS-DIALP-L |
CC HOSTED ON DEMAND OUTB DIALPRT LIC-1MONTH-SUPPORT NOT INCL |
| IPCH-ODNS-DIALP-LC |
CC HOSTED On Demand OUTB Dial Prt LIC Cert-SUPPORT NOT INCL |
| IPCH-ODNS-PAGT-LC |
CC HOSTED On Demand PREM Agent LIC Cert - SUPPORT NOT INCL |
| IPCH-ODNS-PCADAGT |
CC HOSTED On Demand PREM CAD Agent Type - SUPPORT NOT INCL |
| IPCH-ODNS-PRMAGT-L |
CC HOSTED ON DEMAND PREM AGENT LIC -1 MONTH-SUPPORT NOT INCL |
| IPCH-ODNS-PSBLAGT |
CC HOSTED On Demand Siebel Agent Type - SUPPORT NOT INCL |
| IPCH-ODNS-PTLKAGT |
CC HOSTED On Demand PREM CTI TOOLK Agt Type-SUPPORT NOT INCL |
| IPCH-ODNS-REMEDCRM |
CC HOSTED On Demand Remedy Connector Lic.-SUPPORT NOT INCL |
| IPCH-ODNS-SAGT-LC |
CC HOSTED On Demand STD Agent LIC Cert - SUPPORT NOT INCL |
| IPCH-ODNS-SCADAGT |
CC HOSTED On Demand STD CAD Agent Type - SUPPORT NOT INCL |
| IPCH-ODNS-SIEBLCRM |
CC HOSTED On Demand Siebel Connector Lic.-SUPPORT NOT INCL |
| IPCH-ODNS-STDAGT-L |
CC HOSTED ON DEMAND STD AGENT LIC - 1 MONTH-SUPPORT NOT INCL |
| IVR-OD-70 |
IPIVR 7.0 On Demand Licenses with support |
| IVR-OD-80 |
IPIVR 8.0 On Demand Licenses with support |
| IVR-ODNS |
IPIVR On Demand without Support |
| IVR-ODNS-50 |
IPIVR 5.0 On Demand Licenses - NO SUPPORT |
Product Migration Options
There is no replacement available for the Cisco Unified Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions On-Demand Licensing at this time.
Customers are encouraged to migrate to the Cisco Hosted Collaboration Solution for Contact Center. Information about this product can be found at: http://www.cisco.com/c/en/us/products/unified-communications/hosted-collaboration-solution-contact-center/index.html.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
For More Information
For more Information about the Cisco Hosted Collaboration Solution for Contact Center, visit http://www.cisco.com/c/en/us/products/unified-communications/hosted-collaboration-solution-contact-center/index.html, or contact your local account representative.
For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: http://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html.
Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices
To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: http://www.cisco.com/web/feeds/products/end_of_life_rss.xml.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.
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