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Service Level Manager (SLM) version 2.0 is the server component of the CiscoWorks Service Management Solution (SMS). SLM allows administrators to define and validate service-level agreements in terms common to those written into their Service Provider contract. Through local and remote Collection Managers, SLM interacts with the Cisco IOS® Software to perform synthetic testing and monitoring of Layer 3 and 4 services according to the specified SLA parameters and thresholds. The synthetic testing approach ensures a common understanding between customer and service provider of the endpoints, characteristics, and thresholds of the tests.