Guest

Gold Certification

Apply to Cisco Programs More Easily

One process for Certifications, Specializations, ATPs, and Cloud and Managed Services.
Learn More


Gold Certification offers the broadest range of expertise across high growth market opportunities known as architecture plays - Enterprise Networking, Security, Collaboration, Data Center Virtualization and SP Technology. Gold Certified Partners have also integrated the deepest level of Cisco Lifecycle Services expertise into their offerings and demonstrate a measurably high level of customer satisfaction.

Visit the Program Management and Application tool (formerly CSApp) to:

Apply or Renew

Continuous Learning for Specializations

Continuous Learning for Specializations

Save time. Save money. Grow your business.

Learn How

Partner Benefits

Cisco Gold Certified Partners benefit from the highest level of certification-specific rewards and recognitions. Gold partners receive technical support, productivity tools, online training, marketing resources and sales promotions. In addition to branding as a Cisco Gold Certified Partner, benefits of the Cisco Gold Certification include:

Gold Certified Partners also enjoy access to many Cisco resources, including customer satisfaction best practices and tools, the Partner Education Connection, and Marketing Resources and support.

Gold partners are eligible to participate in Cisco Channel incentive Programs, with higher economic incentives than all other certification levels. Another benefit is an option to become a "Certified Host" in the Global Partner Network Program

Ready to Go?

After you gain certification, you can:

View country groupings

Looking for a different certification?

Gold Certification Requirements Available April 1, 2015

Certification and specialization are based on meeting all requirements within a given country, or country grouping where relevant. All applicants must agree to the Channel Partner Program Terms and Conditions which can be found in the Program Management and Application tool (formerly CSApp) during the application process.

Specialization Requirements

Partners need four of the following specializations for Gold Certification:

Note: Enterprise Networks and Security Architecture are mandatory; partner may choose the remaining two Advanced Architecture Specializations: Advanced Collaboration Architecture, Advanced Data Center Architecture, or Advanced SP Architecture Specialization to qualify for Gold Certification.

Hybrid IT Requirements

Partners must be able to resell four Hybrid IT Services from the following list:

1. Cisco Cloud Service or Cisco Powered Cloud Service (required)

2. Cisco Powered Managed Service or Cisco Based Partner-Created Managed (required)

3. Cisco Cloud Service or Cisco Powered Cloud Service or Cisco Powered Managed Service or Cisco Based Partner-Created

4. Cisco Cloud Service or Cisco Powered Cloud Service or Cisco Powered Managed Service or Cisco Based Partner-Created

Cisco Based Service Definitions:

Cisco Based Partner-Created Managed Service: An offer where the key features of the service are provided by Cisco device(s), or a network-based service is built on Cisco infrastructure AND the service includes monitoring and management of Cisco equipment owned or leased by the customer (Cisco endpoints or customer premises equipment).

Cisco Based Partner-Created Cloud Service: A cloud-based service built on Cisco reference architecture. Examples can be found in the Design Zone.

To sell the hybrid services, you will need to secure a provider contract(s) and ensure the following are in place:

  • End customer SLA
  • Marketing and/or technical description
  • Hybrid IT resale lifecycle management process

Hybrid IT Documents

Certified Role Requirements

Partner must have a minimum of 12 unique certified full-time employees:

  • minimum of four CCIEs
  • minimum of one Business Value Practitioner
  • and no more than four Selling Business Outcomes can be counted toward the total

Support Requirements

Type Gold

Legal agreement

Valid resale agreement or Cisco Indirect Channel Partner Agreement (ICPA) in place

Demonstration capabilities

Ability to demonstrate a technology or solutions specialization at the time of audit

Customer service

24 hours a day, seven days a week

Escalation process

Required

Call Back

One hour

Support lab

Support lab equipment requirement for collaborative services partners only

Pre-Sales Support

Required

Post-Sales Support

Requirements based on Partner Support Agreement

Customer Satisfaction

Note: Participation in the Cisco partner customer satisfaction survey is required.

January measurement

Provide 30 valid contacts/email addresses for current customers to receive a customer satisfaction survey.

July measurement

Partner must enter follow-up activities in the PAL tool for all low scores received for the current fiscal year.

New Partner Certification*

Participation in customer satisfaction activities at the first measurement after a full six months of attaining Gold certification (January or July measurement)

Recertification

Participation in both January and July measurement customer satisfaction activities

*The definition of "new" partner as it relates to the enforcement of the customer satisfaction requirement is a partner that has not been certified at any level within the previous six months.

Exception

Premier partners moving to Gold Certification must provide a minimum of 30 valid customer contact names/email addresses at the first January measurement period that occurs after a full six months of attaining Gold Certification.

Service Requirements

Service Attach Rate

New and renewing Gold Certified Partners are required to have a minimum service attach rate of 40 percent during the four previous Cisco quarters.

For partners who have not previously been Gold Certified, the service attach rate requirement may be met by achieving a rate of 40 percent within the past 12 months.

Revenue from Services

New and renewing Gold Partners must generate at least 15 percent of revenue from services during the two previous Cisco quarters.

For example:

  • Total product revenue (from the networking products division) for the past two Cisco quarters
  • Total services revenue (from all services sold, including Cisco SMARTnet and professional services)

Revenue from
Services%=

Total revenue of service sold (Managed, Professional Service, & SMARTnet)


Total product revenue of the networking division


X100
=15%

Revenue from services must meet the following requirements:

  • The percentage of revenue from all services (includes all vendors, and does not have to be 100 percent Cisco-specific) against the product revenue must be at least 15 percent
  • Partners must provide documented evidence that they have met or exceeded this requirement

Measurement must be specific to the division engaged in providing networking services or solutions in the country applying for certification.

The service requirements apply to both Cisco Branded Services (CBR, Packaged Services, Pay-for-Performance), and Partner Branded Services (CSSP, Co-Brand, Collaborative Technical Services).

Before Gold Certification or re-certification is awarded, an independent firm will conduct an audit to help ensure your company has met all program requirements.

Note: Certification and specialization are based on meeting all requirements within a given country, or country grouping where relevant. All applicants must agree to the Channel Partner Program Terms and Conditions which can be found in the Program Management and Application tool (formerly CSApp) during the application process. All Certifications and Specializations must be renewed in the tool every year. A complete list of requirements including certified personnel may be found in the Audit and Policies Document.

How to Apply

  1. Your company must be a Registered Partner before applying for any specializations or certifications. Visit the Become a Registered Partner page if you have not registered for the Cisco Channel Partner Program.
  2. In the Partner Self-Service (PSS) tool, verify that the relevant certified individuals who will be fulfilling job roles are associated to your company with their Cisco (CSCO) testing number.*
  3. In the Program Management and Application tool (formerly CSApp), allocate the individuals who will be fulfilling specialization roles, then complete and submit the certification application.
    If you encounter any issues in the application or renewal process, please open a case at Customer Service Central

*Cisco typically receives exam results within five to 10 days from its respective testing agencies.

How to Renew Your Certification

You have 90 days prior to your certification anniversary date to begin the re-certification process. In the 90 days prior to your anniversary date, your status will change from Approved to Re-Cert in the Program Management and Application tool (formerly CSApp) and you will receive a notification by e-mail. Once you verify that you are in compliance with current specialization requirements, please submit your application in the tool. You will not be able to submit your application unless all requirements are met.

If you encounter any issues in the application or renewal process, please open a case at Customer Service Central.

Failure to submit a re-certification application 30 days after your anniversary date will result in loss of the certification.