Virtualization for Cisco Unified Contact Center Management Portal

The following virtualization details specify the supported third-party software (such as VMware and Nutanix) and its versions. Support for these software versions and their interoperability depends on the release cycles (patches and upgrades) of the third-party software.

Version 15.0(1)

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VM configuration requirements apply to both VMware and Nutanix deployments.
Component &
Capacity Point
 VM Configuration Requirements
vCPU Megahertz (MHz) Physical CPU Base Frequency

vRAM vDisk vNIC

4000 Agent or below - Database Server 4 2200 2.50 GHz 8 GB 1 x 150 GB
1 x 100 GB
1 x 25 GB 		1
4000 Agent or below - App/Web Server 4 2200 2.50 GHz 8 GB 1 x 150 GB 1
12000 and 24000 Agent - Database Server 8 3600 2.50 GHz 16 GB 1 x 150 GB
1 x 200 GB
1 x 25 GB 		1
12000 and 24000 Agent - App/Web Server 8 3600 2.50 GHz 16 GB 1 x 150 GB 1
36000 and 48000 Agent Database Server 8 15000 2.50 GHz 32 GB 1 x 150 GB
1 x 200 GB
1 x 25 GB 		1
36000 and 48000 Agent App/Web Server 8 11000 2.50 GHz 40 GB 1 x 150 GB
1 x 100 GB		 1

Notes

Common for Nutanix and VMware

VMware

  • Supported versions of VMware vSphere ESXi are ESXi 7.0U1 and later and ESXi 8.0U1 and later (inclusive of all updates, for all versions).
  • Version refers to the major ESXi release (for example, 7.0 or 8.0), while updates are incremental changes to these major ESXi versions (for example, 8.0U1 or 8.0U1a). The specified version or update indicates the minimum supported version or update required for that release. For more information, see Required ESXi version.
  • Download the VMware OVA from the Cisco Software Download page.
  • For other details on hardware and VMware support, see Cisco Collaboration Infrastructure.

Nutanix

Version 12.6

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Supported Versions of VMware vSphere ESXi  = ESXi 6.5 with VMFS 5, ESXi 6.5 U2 and later updates with VMFS 6, ESXi 6.7, ESXi 7.0 and ESXi 8.0U1 (inclusive of all updates, for all versions)
Component &
Capacity Point
 VM Configuration Requirements
click to download OVA file for this version
vCPU Megahertz (MHz) Physical CPU Base Frequency

vRAM vDisk vNIC

4000 Agent or below - DB Server 4 2200 2.50 GHz 8 GB 1 x 80 GB
1 x 100 GB
1 x 25 GB 		1
4000 Agent or below - App/Web Server 4 2200 2.50 GHz 4 GB 1 x 80 GB 1
12000 and 24000 Agent - Database Server 8 3600 2.50 GHz 16 GB 1 x 80 GB
1 x 200 GB
1 x 25 GB 		1
12000 and 24000 Agent - App/Web Server 8 3600 2.50 GHz 16 GB 1 x 80 GB 1
36000 and 48000 Agent Database Server 8 15000 2.50 GHz 32 GB 1 x 80 GB
1 x 200 GB
1 x 25 GB 		1
36000 and 48000 Agent App/Web Server 8 11000 2.50 GHz 32 GB 1 x 80 GB
1 x 100 GB		 1

Notes:

  • For all other details on hardware and VMware support, refer to Cisco Collaboration Infrastructure.
  • Refer to Quote Collab for modeling VM placement on a user defined hardware configuration.

     

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    Version 12.5

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    Supported Versions of VMware vSphere ESXi= 7.0 and ESXi 8.0U1 (inclusive of all updates, for all versions)
    Component &
    Capacity Point
    		 VM Configuration Requirements
    click to download OVA file for this version
    vCPU Megahertz (MHz) Physical CPU Base Frequency

    		vRAM vDisk vNIC

    4000 Agent or below - DB Server 4 2200 2.50 GHz 8 GB 1 x 80 GB
    1 x 100 GB
    1 x 25 GB     		1
    4000 Agent or below - App/Web Server 4 2200 2.50 GHz 4 GB 1 x 80 GB 1
    12000 and 24000 Agent - DB Server 8 3600 2.50 GHz 16 GB 1 x 80 GB
    1 x 200 GB
    1 x 25 GB     		1
    12000 and 24000 Agent - App/Web Server 8 3600 2.50 GHz 16 GB 1 x 80 GB 1

    Notes:

     

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  • CPU usage (average) should not exceed 60% for the ESXi Server and for each of the individual processors, and for each VM.
  • Memory usage (average) should not exceed 80% for the ESXi Server and for each of the VMs.
  • VM snapshots are not supported in production since they have significant impact on system performance.
  • Enable hyperthreading on all ESXi servers.
  • The SAN must be able to handle the following Unified CCE application disk I/O characteristics.

    CCMP Components IOPS Disk Read KBytes / sec. Disk Write KBytes / sec. Operating Conditions
    Peak Avg. 90th Pct. Peak Avg. 90th Pct. Peak Avg. 90th Pct.
    CCMP (DB) 276.89 7.87 8.50 25208.34 23.15 20.07 31128.17 126.86 106.85 Upto 4000 Agents
    CCMP (Web) 297.24 4.91 6.19 28531.86 73.41 40.90 4594.62 63.07 75.06 Upto 4000 Agents
    CCMP (DB) 103.71 2.43 3.50 1944.35 3.11 3.28 22981.38 53.45 73.70 Upto 24000 Agents
    CCMP (Web) 828.0 21.64 47.93 59696.01 72.23 36.92 121712.93 436.39 760.63 Upto 24000 Agents
    CCMP (DB) 77.95 2.49 3.40 1959.76 2.41 3.28 24717.00 44.50 54.23 Upto 48000 Agents
    CCMP (Web) 218.21 22.50 60.97 2192.36 21.89 2.46 25726.94 434.22 998.86 Upto 48000 Agents

    Nutanix IOPS and Storage System Performance Requirements

    Nutanix IOPS data will be added here.

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