Virtualization for Cisco Unified Contact Center Management Portal

Virtualization for Cisco Unified Contact Center Management Portal

Version 15.0(1)

Supported Versions of VMware vSphere ESXi = ESXi 7.0U1 and later, ESXi 8.0U1 and later (inclusive of all updates, for all versions)
Component & Capacity Point	VM Configuration Requirements click to download OVA file for this version
Component & Capacity Point	vCPU	Megahertz (MHz)	Physical CPU Base Frequency	vRAM	vDisk	vNIC
4000 Agent or below - Database Server	4	2200	2.50 GHz	8 GB	1 x 150 GB 1 x 100 GB 1 x 25 GB	1
4000 Agent or below - App/Web Server	4	2200	2.50 GHz	8 GB	1 x 150 GB	1
12000 and 24000 Agent - Database Server	8	3600	2.50 GHz	16 GB	1 x 150 GB 1 x 200 GB 1 x 25 GB	1
12000 and 24000 Agent - App/Web Server	8	3600	2.50 GHz	16 GB	1 x 150 GB	1
36000 and 48000 Agent Database Server	8	15000	2.50 GHz	32 GB	1 x 150 GB 1 x 200 GB 1 x 25 GB	1
36000 and 48000 Agent App/Web Server	8	11000	2.50 GHz	40 GB	1 x 150 GB 1 x 100 GB	1
Notes: Version refers to the major ESXi release (for example, 7.0, 8.0), while updates are incremental changes to these major ESXi versions (for example, 8.0U1, 8.0U1a). The specified version or update indicates the minimum supported version or update required for that release. For more information, refer to Required ESXi version. Notes on Unified Contact Center Management Portal Notes for VM Configurations and IOPS Notes for Megahertz Sizing For all other details on hardware and VMware support, refer to Cisco Collaboration Infrastructure. Refer to Quote Collab for modeling VM placement on a user defined hardware configuration.

Version 12.6

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Supported Versions of VMware vSphere ESXi = ESXi 6.5 with VMFS 5, ESXi 6.5 U2 and later updates with VMFS 6, ESXi 6.7, ESXi 7.0 and ESXi 8.0U1 (inclusive of all updates, for all versions)
Component & Capacity Point	VM Configuration Requirements click to download OVA file for this version
Component & Capacity Point	vCPU	Megahertz (MHz)	Physical CPU Base Frequency	vRAM	vDisk	vNIC
4000 Agent or below - DB Server	4	2200	2.50 GHz	8 GB	1 x 80 GB 1 x 100 GB 1 x 25 GB	1
4000 Agent or below - App/Web Server	4	2200	2.50 GHz	4 GB	1 x 80 GB	1
12000 and 24000 Agent - Database Server	8	3600	2.50 GHz	16 GB	1 x 80 GB 1 x 200 GB 1 x 25 GB	1
12000 and 24000 Agent - App/Web Server	8	3600	2.50 GHz	16 GB	1 x 80 GB	1
36000 and 48000 Agent Database Server	8	15000	2.50 GHz	32 GB	1 x 80 GB 1 x 200 GB 1 x 25 GB	1
36000 and 48000 Agent App/Web Server	8	11000	2.50 GHz	32 GB	1 x 80 GB 1 x 100 GB	1
Notes: Version refers to the major ESXi release (for example, 7.0, 8.0), while updates are incremental changes to these major ESXi versions (for example, 8.0U1, 8.0U1a). The specified version or update indicates the minimum supported version or update required for that release. For more information, refer to Required ESXi version. Notes on Unified Contact Center Management Portal Notes for VM Configurations and IOPS Notes for Megahertz Sizing For all other details on hardware and VMware support, refer to Cisco Collaboration Infrastructure. Refer to Quote Collab for modeling VM placement on a user defined hardware configuration.

Version 12.5

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Supported Versions of VMware vSphere ESXi= 7.0 and ESXi 8.0U1 (inclusive of all updates, for all versions)
Component & Capacity Point	VM Configuration Requirements click to download OVA file for this version
Component & Capacity Point	vCPU	Megahertz (MHz)	Physical CPU Base Frequency	vRAM	vDisk	vNIC
4000 Agent or below - DB Server	4	2200	2.50 GHz	8 GB	1 x 80 GB 1 x 100 GB 1 x 25 GB	1
4000 Agent or below - App/Web Server	4	2200	2.50 GHz	4 GB	1 x 80 GB	1
12000 and 24000 Agent - DB Server	8	3600	2.50 GHz	16 GB	1 x 80 GB 1 x 200 GB 1 x 25 GB	1
12000 and 24000 Agent - App/Web Server	8	3600	2.50 GHz	16 GB	1 x 80 GB	1
Notes: Version refers to the major ESXi release (for example, 7.0, 8.0), while updates are incremental changes to these major ESXi versions (for example, 8.0U1, 8.0U1a). The specified version or update indicates the minimum supported version or update required for that release. For more information, refer to Required ESXi version. For more information, please see: Notes on Unified Contact Center Management Portal Notes for VM Configurations and IOPS Notes for Megahertz Sizing For all other details on hardware and VMware support, refer to Cisco Collaboration Infrastructure. Refer to Quote Collab for modeling VM placement on a user defined hardware configuration.

IOPS and Storage System Performance Requirements for 15.0(1)

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CPU usage (average) should not exceed 60% for the ESXi Server and for each of the individual processors, and for each VM.

Memory usage (average) should not exceed 80% for the ESXi Server and for each of the VMs.

VM snapshots are not supported in production since they have significant impact on system performance.

Enable hyperthreading on all ESXi servers.

The SAN must be able to handle the following Unified CCE application disk I/O characteristics.

CCMP Components IOPS Disk Read KBytes / sec. Disk Write KBytes / sec. Operating Conditions

Peak Avg. 90th Pct. Peak Avg. 90th Pct. Peak Avg. 90th Pct.

CCMP (DB) 276.89 7.87 8.50 25208.34 23.15 20.07 31128.17 126.86 106.85 Upto 4000 Agents

CCMP (Web) 297.24 4.91 6.19 28531.86 73.41 40.90 4594.62 63.07 75.06 Upto 4000 Agents

CCMP (DB) 103.71 2.43 3.50 1944.35 3.11 3.28 22981.38 53.45 73.70 Upto 24000 Agents

CCMP (Web) 828.0 21.64 47.93 59696.01 72.23 36.92 121712.93 436.39 760.63 Upto 24000 Agents

CCMP (DB) 77.95 2.49 3.40 1959.76 2.41 3.28 24717.00 44.50 54.23 Upto 48000 Agents

CCMP (Web) 218.21 22.50 60.97 2192.36 21.89 2.46 25726.94 434.22 998.86 Upto 48000 Agents