Virtualization for Cisco Finesse

Virtualization for Cisco Finesse

The following virtualization details specify the supported third-party software (such as VMware and Nutanix) and its versions. Support for these software versions and their interoperability depends on the release cycles (patches and upgrades) of the third-party software.

Version 15.0(1)

Version 12.6

Version 12.5(x)

Version 12.0(x) (with ESXi 7.0)

Prior Versions

Cisco Collaboration Virtualization

Note: The information on this page applies to a stand-alone Finesse deployed with Unified Contact Center Enterprise.
For information about Finesse deployed coresident with Unified Contact Center Express, see Virtualization for Unified CCX.

Version 15.0(1)

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VM configuration requirements apply to both VMware and Nutanix deployments.
Component & Capacity Point	VM Configuration Requirements
Component & Capacity Point	vCPU	Megahertz (MHz)	Physical CPU Base Frequency	vRAM	vDisk	vNIC
Small deployment option	2	4000	2.50 GHz	10 GB	1 x 146 GB	1
Medium deployment option	4	5000	2.50 GHz	16 GB	1 x 146 GB	1
Large deployment option	8	5000	2.50 GHz	16 GB	1 x 146 GB	1
Notes Common for Nutanix and VMware The VM configuration requirements in the table apply to both VMware and Nutanix deployments. For more information on megahertz sizing, see Notes for Megahertz Sizing. Refer to Quote Collab for modeling VM placement on a user-defined hardware configuration. VMware Supported versions of VMware vSphere ESXi are ESXi 7.0U1 and later and ESXi 8.0U1 and later (inclusive of all updates, for all versions). Version refers to the major ESXi release (for example, 7.0 or 8.0), while updates are incremental changes to these major ESXi versions (for example, 8.0U1 or 8.0U1a). The specified version or update indicates the minimum supported version or update required for that release. For more information, see Required ESXi version. Download the VMware OVA file for this version. For other details on hardware and VMware support, see Cisco Collaboration Infrastructure. Nutanix Nutanix support was introduced in Release 15.0(1) SU2/ES202607. The VM resource requirements are the same for VMware and Nutanix deployments. For Nutanix OVA downloads, deployment instructions, and migration procedures, see the Migration from VMware to Nutanix chapter. For validated Nutanix software versions, see the Hypervisor Compatibility section in the Contact Center Enterprise Solution Compatibility Matrix, Release 15.0(1).

Version 12.6

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Supported Versions of VMware vSphere ESXi = ESXi 6.5 with VMFS 5, ESXi 6.5 U2 and later updates with VMFS 6, ESXi 6.7, ESXi 7.0 and ESXi 8.0 U1 (inclusive of all updates, for all versions)
Component & Capacity Point	VM Configuration Requirements click to download OVA file for this version
Component & Capacity Point	vCPU	Megahertz (MHz)	Physical CPU Base Frequency	vRAM	vDisk	vNIC
Small deployment option	2	4000	2.50 GHz	8 GB	1 x 146 GB	1
Medium deployment option	4	5000	2.50 GHz	16 GB	1 x 146 GB	1
Large deployment option	8	5000	2.50 GHz	16 GB	1 x 146 GB	1
Notes: Version refers to the major ESXi release (for example, 7.0, 8.0), while updates are incremental changes to these major ESXi versions (for example, 8.0U1, 8.0U1a). The specified version or update indicates the minimum supported version or update required for that release. For more information, refer to Required ESXi version. For more details, see Notes for VM Configurations and IOPS or Notes for Megahertz Sizing. For all other details on hardware and VMware support, refer to Cisco Collaboration Infrastructure. Refer to Quote Collab for modeling VM placement on a user defined hardware configuration.

Version 12.5(x)

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Supported Versions of VMware vSphere ESXi= 7.0 and ESXi 8.0U1 (inclusive of all updates, for all versions)
Component & Capacity Point	VM Configuration Requirements click to download OVA file for this version
Component & Capacity Point	vCPU	Megahertz (MHz)	Physical CPU Base Frequency	vRAM	vDisk	vNIC
Small deployment option	2	4000	2.50 GHz	8 GB	1 x 146 GB	1
Medium deployment option	4	5000	2.50 GHz	10 GB	1 x 146 GB	1
Large deployment option	8	5000	2.50 GHz	10 GB	1 x 146 GB	1
Notes: Version refers to the major ESXi release (for example, 7.0, 8.0), while updates are incremental changes to these major ESXi versions (for example, 8.0U1, 8.0U1a). The specified version or update indicates the minimum supported version or update required for that release. For more information, refer to Required ESXi version. For more details, see Notes for VM Configurations and IOPS or Notes for Megahertz Sizing. For all other details on hardware and VMware support, refer to Cisco Collaboration Infrastructure. Refer to Quote Collab for modeling VM placement on a user defined hardware configuration.

Version 12.0(x) (with ESXi 7.0)

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Supported Versions of VMware vSphere ESXi= 7.0 inclusive of all updates
Component & Capacity Point	VM Configuration Requirements click to download OVA file for this version
Component & Capacity Point	vCPU	Megahertz (MHz)	Physical CPU Base Frequency	vRAM	vDisk	vNIC
Small deployment option	2	4000	2.50 GHz	8 GB	1 x 146 GB	1
Medium deployment option	4	5000	2.50 GHz	10 GB	1 x 146 GB	1
Notes: For more details, see Notes for VM Configurations and IOPS or Notes for Megahertz Sizing. For all other details on hardware and VMware support, refer to Cisco Collaboration Infrastructure. Refer to Quote Collab for modeling VM placement on a user defined hardware configuration.