This document provides installation instructions for CVP11.6 (1) ES7. It also contains a list of CVP issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent CVP behavior.
This document contains these sections:
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This ES includes fixes for
CSCvh73759, CSCvh21614, CSCvg42567, CSCvi05264, CSCvk73516, CSCvk34649, CSCvf63236, CSCvk35051,CSCvf51376, CSCvg57052, CSCvh05583, CSCvh53748, CSCvn16322, CSCvh71127, CSCvg95258, CSCvh00255,CSCvk47718, CSCvm86664, CSCvh70173, CSCvj17553,
CSCvf68615, CSCuy30406, CSCvf89491, CSCvg91334, CSCvj86637, CSCvg88161, CSCvh49568, CSCvf70700, CSCvf48080, CSCvh68428, CSCvk34341, CSCvh74195, CSCvf85605, CSCvb37501, CSCvj60172, CSCvn20911, CSCvh26169, CSCvi73231, CSCvh21917,
CSCvk16841, CSCvg60100, CSCvj51109, CSCvh97622, CSCvh50395,
CSCvg84101.
This ES fixes critical issues
faced by customers on Cisco Unified Customer Voice Portal 11.6.
Installing this ES on older ES's will not have any negative impact.
Cisco Unified Customer Voice Portal 11.6.
CVP11.6 (1) ES7 is compatible with and should be installed on these CVP components:
Do not install this engineering special on any of the following components:
Pre Installation Steps:
1. This ES can be directly installed on 11.6.1 release build.
2. Before installing the patch, the audio files must be backed up from C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder.
3. Take backup of custom jar files, if any.
4.Create an empty file with name AckDisconnect.template at CVP install directory \conf\VXMLTemplate folder.
Follow the below steps in sequence to install this ES:
Patching Unified CVP VXML,CallServer and Reporting Server:
1. Perform
shutdown on CVP VXML,CallServer and reporting server using OAMP.
2. Run the
patch installer.
3. Reboot the machine.
Patching Unified OPSConsoleServer:
1. Shutdown
OPSConsoleServer service.
2. Run the
patch installer.
3. Reboot the machine.
Post Installation Steps:
1. Ensure both CallServer and VXML server services are up and running after this ES is installed.
2. Ensure the "audio" folder is created under "C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP".
3. Restore the backed up audio files and custom jar files.
4. The fix for defect CSCvg88161 needs the CallStudio ES2 to be installed on CallStudio and CVP 11.6 ES7 to be installed on all CVP components.
5. The file "c:\cisco\cvp\conf\sip.properties" should be customized for fixing defect CSCuy30406. Add the below properties to the file.
# ExcludedCauseCodeFromUnreachableTable:
Add comma separated Cause code to be excluded from adding SIP element to
unreachable table.
# Eg. SIP.System.ExcludedCauseCodeFromUnreachableTable = 27,31
SIP.System.ExcludedCauseCodeFromUnreachableTable =
6. For defect CSCvj60172, to work, Add property ICM.useNewCallTrunkGroupIDforPreRoutedCall = false in ICM.properties and restart callserver service.
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.
This section lists defects resolved by CVP11.6 (1) ES7.
|
Identifier |
Headline |
|
CSCvj86637 |
CVP CS Logging defect for [ICM_TEMPORARY_CONNECT] and
[CONNECT] messages. |
|
CSCvg91334 |
CVP
11.5 - CCB Abnormal Behavior / Call Drop. |
|
CSCvg95258 |
ccbServlet is blank when _userCourtesyCallbackEnabled is set to "0". |
|
CSCvf63236 |
CVP: pstntrunkgroupid is empty in NEW_CALL event to ICM. |
|
CSCvf70700 |
SNMP statistics mismatch between CVP 11.5 and pre CVP 11.5. |
|
CSCvf89491 |
Caller_input only accepting 40 in CVP 11.5 onwards. |
|
CSCvg42567 |
IE and Chrome not working fine with OAMP locations page. |
|
CSCvg60100 |
CVP overrides display name using DN. |
|
CSCvf48080 |
CLink to Database Details broken on Database Administration Drop Down. |
|
CSCvf85605 |
CVP SNMP Stats for HTTP transactions are not working |
|
CSCvf51376 |
Ops Console does not save password for Virtualized Voice Browser. |
|
cscVh05583 |
ES installation removes context-service-sdk-downloads directory and current context jar files. |
|
CSCvh00255 |
VXML Server Statistics page has en ERROR for SMS. |
|
CSCvg88161 |
POD created and update time not present in POD Read output. |
|
CSCvb37501 |
CVP call drop due to missing SIP Session headers and Session Refresh Invite. |
|
CSCvg84101 |
Graceful Shutdown of Call Server Gets Stuck in Partial. |
|
CSCvh21614 |
SNMP MIB is reflecting a different status for the ICM subsystem than what's seen on the diag page. |
|
CSCvh53748 |
CVP adds Both VRU PIM Connections during ICM Split Brain Scenario. |
|
CSCvh21917 |
CVP 11.6.1 SIP Header on IP Initiated (CTI RP) Calls Disappears. |
|
CSCvh70173 |
Null Point Exception is generated when its 'failing' or leaving the RING-OUT. |
|
CSCvg57052 |
Null pointer exception with bandwidth parameter in both session and media field. |
|
CSCvh73759 |
SIP Subsystem Stays Up and Active while the VRU Pim is Shutdown. |
|
CSCvh68428 |
CVP overwrites the CED field with the Value given in the Caller_Input of SubDialogReturnElement. |
|
CSCvh26169 |
VXMLserver sends the FromExtVXML variables blank overwriting their values. |
|
CSCvf63236 |
CVP: pstntrunkgroupid is empty in NEW_CALL event to ICM. |
|
CSCvf68615 |
ReqICMLabel fails in comprehensive model with CVP 11.5. |
|
CSCuy30406 |
CVP not handling 503 messages from CUCM gracefully. |
|
CSCvi73231 |
CVP call server unable to add client transaction on failover for SIP. |
|
CSCvi05264 |
Both P-Asserted-Identity coming from provider and survivability modifies From Header. |
|
CSCvh71127 |
DEADLOCKED_THREAD_DETECTED message seen in cvp server. |
|
CSCvj17553 |
VXML Server should clean up the sessions gracefully. |
|
CSCvh49568 |
CVP 11.5 elements.jar - If the ResultSet is empty Element data returns blank. |
|
CSCvj60172 |
CVP is not tacking Trunk Group ID for the prerouted calls. |
|
CSCvk16841 |
ReqICMLabel fails in comprehensive model with CVP 11.6(1)
ES5. |
|
CSCvk34649 |
CVP sends NO_ANSWER EventID for SIP 480 response, which
leads Agent to stay in READY state. |
|
CSCvk34341 |
CVP Not able to handle a Quick Invite Cancellation. |
|
CSCvh97622 |
Disable ICM Subsystem no longer exists for CVP Call Server
from version 11.5. |
|
CSCvm86664 |
After CVPES6 installed Calls are failing with "SipSubsystem:newCall: java.lang.NullPointerException". |
|
CSCvk73516 |
Upon VRU PIM failure CVP deletes all the sessions proactively impacting call survivability. |
|
CSCvn16322 |
VXML server sends a wrong VXML ACK document. |
|
CSCvk35051 |
VXML Server not responding to CALL_RESULT from VVB when using microapps. |
|
CSCvn20911 |
ECC variable 'user.microapp.metadata' always returns a CVP call type of 'N'. |
|
CSCvk47718 |
Logging improvement required when there is an issue with
location properties misconfiguration. |
|
CSCvh74195 |
Courtesy Callback calculations incorrect. |
|
CSCvj51109 |
ReqICMLabel node of Call Studio does not work if all ext vxml parameters are not set. |
|
CSCvh50395 |
Burst of UnreachableDestinationTable-Remove messages generated by CVP. |
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