This document provides
installation instructions for ICM10.5(3) ES14. It also contains a list of ICM
issues resolved by this engineering special. Please review all sections in this
document pertaining to installation before installing the product. Failure to
install this engineering special as described may result in inconsistent ICM behavior.
This document contains
these sections:
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Explain how this
particular patch (service release or engineering special) is used -- does it
play nice with other patches?
Be sure to include ALL of the changes for the files you're delivering, i.e.
all of the info from the release notes of the previous ES which included these
files.
This section provides
information to help you understand on which ICM servers ICM10.5(3) ES14 can and
should be installed. "these versions/components/servers are supported, and
these other ones aren't".
ICM10.5(3) ES14 is compatible with and should be
installed on these ICM components:
Do not install this engineering special on any of
the following components other than:
1. Make sure all the UCCE Services are stopped in the
peripheral gateway virtual machine.
2. Make sure all UCCE applications are closed in the
virtual machine.
3. Download the patch ICM10.5(3) ES14 and copy locally
the to the virtual machine.
4. Install the patch and follow the instruction in the
installer.
5. After successful install of patch it will ask for
machine restart. Restart the machine.
1. Make sure
all the UCCE Services are stopped in the peripheral gateway virtual machine.
2. Make sure
all UCCE applications are closed in the virtual machine.
3. Go to
Control Panel. Select "Add or Remove Programs". Find the installed
patch in the list and select "Remove".
4. After
successful uninstall of patch it will ask for machine restart. Restart the
machine.
5. Start UCCE
services from service control application.
Note: Patches have to be removed in
the reverse order in which they were installed. For example, if you had
installed patches 3, then 5, then 10 for a product, you will need to uninstall
patches 10, 5 and 3 in that order to remove all patches for that product.
This section provides a
list of significant ICM defects resolved by this engineering special. It
contains these subsections:
Note: You can view more information on
and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats
specifically resolved by ICM10.5(3) ES14.
Caveats in this section are
ordered by ICM component, severity, and then identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
Identifier |
Severity |
Component |
Headline |
CSCvd43582 |
3 |
pg.opc |
Snapshot
call request failure for ALTERING calls |
Caveats are ordered by
severity then defect number.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
Defect Number: CSCvd43582
Component: pg.opc
Severity: 3
Headline: Snapshot call request failure for
ALTERING calls
Symptom: Agent getting a control failure error message.
Conditions: After the fix for CSCvb71407 is in place, if a snapshot event
comes after alerting event.
Workaround: Remove ES19
Further Problem Description:
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