Type of Issue: Collector, Upload, Portal issues; Portal Access; Serial Number or Device is not in Portal

Contact Cisco:

Phone: 1 800 553 2447 (United States)

All other Countries Phone numbers :

Cisco worldwide contacts for partner

Cisco worldwide contacts for customer

Online Case Creation:

Support Case Manager (SCM) Tool

1. Click on New Case
2. Keep Start screen top section defaults
3. Modify Contact information as needed.; Click Next.
4. Search Contract screen: Select Search by Other Information; Select Service Contract Select the NLS1 Contract number. Click Search button
5. Ensure in the Search Result that NLS1 is the Level that appears for the Product.
6. Select Product and Click Next
7. Describe Problem screen; Start the Case Title with SNTC, Company Name, Issue.; Provide CCO ID; NLS1 Contract Number; Collector ID/Key in Case Description
8. Product: Select - Smart Service Capabilities; Choose Sub-Technology based on your issue
9. Select the appropriate Problem Area and Click Next
10. If there is no edits on the case, Click Submit

Type of Issue: Contract Updates; Incorrect Coverage; Portal Data issues related to Device is not Recognized/Quotable; Parent/Child alignment; Duplicate Serial Number

Contact Cisco:

Phone: 1 800 553 6387 (United States and Canada)

All other Countries Phone numbers:

Cisco customer service_contacts

Online Case Creation:

My Cisco Workspace

Use Customer Service Central module:

1. Click on the Open a Case tab
2. On the Open a Case tab, Click Please Select button
   1. Category 1: Select Manage a Service Contract
   2. Category 2: Select Edit Service Contract
   3. Category 3: Select appropriately based issue
3. Click Continue
4. Information required to Create the Case:
1. Describe the Issue in as much detail as possible: Enter NLS1 Contract Number, Company Name, Describe in as much details the issue and what type of help you need
2. Subject: SNTC Issue <theater> <Company> <Type of Issue>
3. If possible, include Request Contact, name, email and phone number
5. Click Submit