Installation Guide for Cisco Unity with IBM Lotus Domino (Without Failover), Release 4.0(5) and Later
Appendix: Voice Cards and PIMG Units

Table Of Contents

Voice Cards and PIMG Units

Intel Dialogic D/41EPCI, D/41JCT-LS, and D/41JCT-Euro

Hardware Settings

Intel Dialogic D/120JCT-LS and D/120JCT-Euro

Hardware Settings

Software Settings

Intel Dialogic D/240PCI-T1

Hardware Settings

Software Settings

Intel NetStructure PBX-IP Media Gateway (PIMG)

Software Settings

Removing Intel Dialogic Voice Card Software

Determining the Current Settings for the Quiet Parameter and Other Parameters

Removing the Intel Dialogic Voice Card Software

Resetting the Quiet Parameter and Other Parameters


Voice Cards and PIMG Units


This appendix contains the following sections:

Intel Dialogic D/41EPCI, D/41JCT-LS, and D/41JCT-Euro

Intel Dialogic D/120JCT-LS and D/120JCT-Euro

Intel Dialogic D/240PCI-T1

Intel NetStructure PBX-IP Media Gateway (PIMG)

Removing Intel Dialogic Voice Card Software

Intel Dialogic D/41EPCI, D/41JCT-LS, and D/41JCT-Euro

The D/41EPCI, D/41JCT-LS, and D/41JCT-Euro voice cards provide four independent voice-processing ports in a single PCI slot. The cards connect four phone-line interface circuits directly to analog loop-start lines by using RJ-11 connectors.

If you are installing cards that have H.100 connectors, you need an H.100 cable that has at least as many connectors as you have cards (you must connect all cards by using a single cable) but no more than five extra connectors.

Figure A-1 D/41EPCI Top and Side Views

Figure A-2 D/41JCT-LS, and D/41JCT-Euro Top and Side Views

Figure A-3 D/41EPCI, D/41JCT-LS, and D/41JCT-Euro Connection Pinouts and Backplate

Hardware Settings

To Set the D/41EPCI Card Switches and Jumpers


Step 1 Set the rotary switch (SW1) to a unique value for each card.

Each Intel Dialogic card in the Cisco Unity server or expansion chassis must have a unique value, starting with 1 and continuing in sequence on subsequent cards. For example, set the rotary switch on the first three voice cards as shown below. This is also the order in which you install the cards in the server or expansion chassis.

Step 2 Set SW2 switches to Off on each card.

Step 3 Settings for jumpers JP2 through JP5 depend on the number of D/41EPCI voice cards in the Cisco Unity server or expansion chassis:

One card

Set jumpers JP2 through JP5 to Off (Figure A-4) on
the card.

Two cards

Set jumpers JP2 through JP5 to On (Figure A-5) on
both cards.

Three or more cards

Set jumpers JP2 through JP5 to On (Figure A-5) on the first and last cards.

Set jumpers JP2 through JP5 to Off (Figure A-4) on all other cards.


Figure A-4 D/41EPCI Jumpers JP2 Through JP 5: Off

Figure A-5 D/41EPCI Jumpers JP2 Through JP 5: On

Step 4 On jumpers JP6 and JP7, install shunts on the top two pins (1 and 2).


To Set the D/41JCT-LS and D/41JCT-Euro Card Switches and Jumpers


Step 1 Set the rotary switch (SW30) to a unique value for each card.

Each Intel Dialogic card in the Cisco Unity server or expansion chassis must have a unique value, starting with 1 and continuing in sequence on subsequent cards. For example, set the rotary switch on the first three voice cards as shown below. This is also the order in which you install the cards in the Cisco Unity server or expansion chassis.

Step 2 Set the SW4 hook-state switch to Off.

Step 3 Settings for jumpers JP1 and JP2 are as follows:

Jumper JP1 is reserved. Do not install a shunt across the pins of JP1.

Set jumper JP2 according to the number of D/41JCT-LS or D/41JCT-EURO cards in the server or expansion chassis:

One card

Unterminated (the default configuration).

Two or more cards

Install the shunt on the JP2 jumper of a card to terminate the CT bus (H.100 signal) at that card. Terminate only the first and last cards on the CT bus cable.



Intel Dialogic D/120JCT-LS and D/120JCT-Euro

The D/120JCT-LS and D/120JCT-Euro voice cards each provide 12 channels of call-processing and loop-start interfaces in a single PCI slot. The D/120JCT-LS is used in North America, South America, and Japan, and the D/120JCT-Euro is used in Europe, Australia, and New Zealand. The cards connect 12 analog loop-start phone lines to 12 onboard call-processing resources by using RJ-14 connectors.

We recommend using the newer Revision 2 Universal (3.3Vdc or 5Vdc dual voltage) PCI versions of the Intel Dialogic D/120JCT-LS and the D/120JCT-Euro cards, rather than the older single-bus voltage (5Vdc) versions of the cards.

Note that older Revision 1 LS cards are still supported for use with Cisco Unity version 4.0(x), but they cannot be ordered for new Cisco Unity version 4.0(x) installations. In addition, the older LS cards can be used only when they are appropriate for the available slots in the Cisco Unity server or expansion chassis.

If you are installing cards that have H.100 connectors, you need an H.100 cable that has at least as many connectors as you have cards (you must connect all cards by using a single cable) but no more than five extra connectors.

You may need to attach or remove the slot retainer bracket that ships with the card, depending on the mechanical configuration of the Cisco Unity server or expansion chassis.

Figure A-6 D/120JCT-LS and D/120JCT-Euro Rev 1 (Conventional PCI) Top and Side Views

Figure A-7 D/120JCT-LS and D/120JCT-Euro Rev 2 (uPCI) Top and Side Views

Figure A-8 D/120JCT-LS and D/120JCT-Euro Connection Pinouts and Backplate

Hardware Settings

To Set the D/120JCT-LS and D/120JCT-Euro Card Switches


Step 1 Set the rotary switch (SW100) to a unique value for each card.

Each Intel Dialogic card in the Cisco Unity server or expansion chassis must have a unique value, starting with 1 and continuing in sequence on subsequent cards. For example, set the rotary switch on the first three voice cards as shown below. This is also the order in which you install the cards in the server.

Step 2 Set the SW1 switch to On Hook on each card.


Software Settings

Do the following procedure only if the Cisco Unity server contains D/120JCT-Euro voice cards. There are no software settings for D/120JCT-LS voice cards.

To Select the Country for D/120JCT-Euro Voice Cards


Step 1 Exit the Cisco Unity software, if it is running. For more information, see Appendix B, "Exiting and Starting the Cisco Unity Software and Server."

Step 2 Click Programs > Administrative Tools > Services.

Step 3 In the right pane of the Services dialog box, right-click Telephony, and click Stop.

Step 4 If you are prompted to stop other services, click Yes.

Step 5 On the Windows Start menu, click Programs > Dialogic System Software > Dialogic Configuration Manager-DCM.

Step 6 When the message "DCM could not detect devices..." appears, click OK.

Step 7 In the DCM toolbar, click the red button to stop the Dialogic service.

Step 8 When the Dialogic service has stopped, click Close.

Step 9 In the Dialogic Configuration Manager dialog box, in the list of installed cards, double-click a D/120JCT-Euro card.

Step 10 In the Dialogic Configuration Manager Properties dialog box, click the Country tab.

Step 11 In the Country list, click the applicable value:

Euro (CTR-21)

For all countries that require CE conformity, including Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hong Kong, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.

Australia

For Australia.

New Zealand

For New Zealand.


Step 12 If you chose Australia or New Zealand in the Country list, then in the Frequency Resolution list, click FREQRES_LOW.

Step 13 Click OK.

Step 14 Repeat Steps 9 through 13 for each D/120JCT-Euro card installed in the system.

Step 15 Close the DCM.

Step 16 Restart the Cisco Unity server.


Intel Dialogic D/240PCI-T1

The Dialogic D/240PCI-T1 voice card provides one T1 span with 24 channels of voice processing in a single PCI slot. The card connects directly to a channel-service unit, digital-service unit, or to other phone-network terminating equipment by using an RJ-48C connector.

If you are installing cards that have H.100 connectors, you need an H.100 cable that has at least as many connectors as you have cards (you must connect all cards by using a single cable) but no more than five extra connectors.

Figure A-9 D/240PCI-T1 Top and Side Views

Figure A-10 D/240PCI-T1 Connection Pinouts and Backplate

Hardware Settings

To Set the D/240PCI-T1 Card Switches and Jumpers


Step 1 Set the rotary switch (SW100) to a unique value.

Each Intel Dialogic card in the Cisco Unity server or expansion chassis must have a unique value, starting with 1 and continuing in sequence on subsequent cards. For example, set the rotary switch on the first three voice cards as shown below. This is also the order in which you install the cards in the server.

Step 2 Settings for jumpers JP2 through JP5 depend on the number of D/240PCI-T1 voice cards in the Cisco Unity server:

One card

Set jumpers JP2 through JP5 to Off (Figure A-11) on
the card.

Two cards

Set jumpers JP2 through JP5 to On (Figure A-12) on
both cards.

Three or more cards

Set jumpers JP2 through JP5 to On (Figure A-12) on the first and last cards.

Set jumpers JP2 through JP5 to Off (Figure A-11) on all other cards.


Figure A-11 D/240PCI-T1 Jumpers JP2 Through JP 5: Off

Figure A-12 D/240PCI-T1 Jumpers JP2 Through JP 5: On

Step 3 On jumpers JP6 and JP7, install shunts on the top two pins (1 and 2).


Software Settings

For a D/240PCI-T1 voice card, set the protocol manually after the Cisco Unity Setup program is finished.

To Set the D/240PCI-T1 Protocol


Step 1 On the Windows Start menu, click Settings > Control Panel > Phone and Modem Options.

Step 2 In the Phone and Modem Options dialog box, click the Advanced tab.

Step 3 Click Dialogic Generation 2 Service Provider for NT.

Step 4 Click Configure.

Step 5 In the Dialogic TSP Configuration dialog box, click Advanced.

Step 6 In the Configuration Service dialog box, click the Digital Protocols tab.

Step 7 In the Currently Assigned Protocols list, click DtiB1 Undefined Protocol.

Step 8 In the Available Protocols list, click Us_ls_fxs_io.

Step 9 Click Set Protocol. DtiB1 Undefined Protocol changes to Us_ls_fxs_io.

Step 10 If the Currently Assigned Protocols list contains more than one item (when the Cisco Unity server contains more than one D/240PCI-T1 card), repeat Steps 7 through 9 to change the remaining items from DtiB1 Undefined Protocol to Us_ls_fxs_io.

Step 11 Click OK to close the Configuration Service dialog box.

Step 12 Click OK to close the Dialogic TSP Configuration dialog box.

Step 13 Click Close to close the Phone and Modem Options dialog box.

Step 14 Close Control Panel.


Intel NetStructure PBX-IP Media Gateway (PIMG)

The Intel NetStructure PBX-IP Media Gateway (PIMG) units each connect to eight ports from a circuit-switched phone system (either analog or digital phone lines, depending on the model of the PIMG unit). The PIMG units communicate with the Cisco Unity server through the LAN by using Session Initiation Protocol (SIP).

The lines from the phone system attach to a PIMG unit with RJ-45 connectors, though it is possible to use RJ-11 connectors on these lines instead.

Figure A-13 PIMG Unit Connection Pinout and Port Connections

We recommend that the lines connect to the ports on the PIMG units in the same order as the ports on the phone system. For example, the first phone system port connects to the first port on the PIMG unit, the second phone system port connects to the second port on the PIMG unit, and so on.

Software Settings

Instructions for configuring PIMG units for integrating a phone system with Cisco Unity are found in the applicable Cisco Unity integration guide, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html.

Removing Intel Dialogic Voice Card Software

Determining the Current Settings for the Quiet Parameter and Other Parameters

When the quiet parameter and any other parameters have been set to a value other than the default, the settings will be lost when you remove the Intel Dialogic software. Write down the current values of the parameters so you can restore the values after you reinstall the software. If the parameter-file value is blank, the Intel Dialogic default settings are being used, and you do not need to reset any parameter values when you reinstall the software.

 

To Determine the Current Settings for the Quiet Parameter and Other Parameters


Step 1 Exit the Cisco Unity software, if it is running. For more information, see the "Exiting the Cisco Unity Software" section on page B-1.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 3 In the right pane of the Services dialog box, right-click Telephony, and click Stop.

Step 4 If you are prompted to stop other services, click Yes.

Step 5 On the Windows Start menu, click Programs > Dialogic System Software > Dialogic Configuration Manager-DCM.

The tree-structured list contains an entry for each Intel Dialogic card installed in the server.

Step 6 On the Service menu, click Stop Service.

Step 7 Double-click a card in the tree list.

Step 8 In the Properties dialog box for the card, click the Misc tab.

Step 9 In the Parameter list, click ParameterFile.

Step 10 Write down all the values in the Value field. You will re-enter the values later when you reset the parameters. Use the format <parameter name><XX>.prm.

If the Value field is blank, the Intel Dialogic default settings are being used.

Step 11 Click OK.

Step 12 Repeat Step 7 through Step 11 for any additional cards in the tree list.


 

Removing the Intel Dialogic Voice Card Software

The following procedure may differ slightly for earlier versions of Cisco Unity, which used an earlier version of Dialogic Configuration Manager.

To Remove Intel Dialogic Voice Card Software


Step 1 Exit the Cisco Unity software, if it is running. For more information, see the "Exiting the Cisco Unity Software" section on page B-1.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 3 In the right pane of the Services dialog box, right-click Telephony, and click Stop.

Step 4 If you are prompted to stop other services, click Yes.

Step 5 On the Windows Start menu, click Programs > Dialogic Systems Software > Dialogic Configuration Manager-DCM.

Dialogic Configuration Manager may display an error message about not detecting devices. This error is harmless. Click OK.

Step 6 On the Service menu, click Stop Service.

Step 7 Click Close.

Step 8 Close the DCM.

Step 9 On the Windows Start menu, click Settings > Control Panel > Phone and Modem Options.

Step 10 Click the Advanced tab.

Step 11 Click Dialogic Generation 2 Service Provider for NT or DSE Service Provider, as applicable.

Step 12 Click Remove.

Step 13 Click Yes.

Step 14 Click OK to close the Phone and Modem Options dialog box.

Step 15 In Control Panel, double-click Sounds and Multimedia.

Step 16 In the Sounds and Multimedia Options dialog box, click the Hardware tab.

Step 17 Click Legacy Audio Drivers.

Step 18 Click Properties.

Step 19 In the Legacy Audio Drivers Properties dialog box, click the Properties tab.

Step 20 Expand Audio Devices.

Step 21 Click Audio for Dialogic WAVE.

Step 22 Click Remove.

Step 23 Click Yes to confirm.

Step 24 When prompted to restart the server, click Don't Restart Now.


Caution If you restart now, the WAVE driver is not removed.

Step 25 Click OK to close the Legacy Audio Drivers Properties dialog box.

Step 26 Click OK to close the Sounds and Multimedia Properties dialog box.

Step 27 Close Control Panel.

Step 28 On the Windows Start menu, click Programs > Dialogic System Software > Uninstall.

Step 29 Follow the on-screen prompts to uninstall the software.

If you are prompted to delete shared files, click No to All.

Step 30 Click OK.

 

Step 31 When the uninstallation is complete, click Yes to restart the server. (The Dialogic-triggered restart may not restart the session; in this case, manually restart.)

Step 32 After the server restarts, log on.

Step 33 In Windows Explorer, browse to the directory where Cisco Unity is installed (the default directory is CommServer), and delete the Dialogic directory.


 

Resetting the Quiet Parameter and Other Parameters

After you reinstall Intel Dialogic voice card software, do the following procedure to reset the quiet parameter to the value you identified in the "Determining the Current Settings for the Quiet Parameter and Other Parameters" section.

To Reset the Quiet Parameter and Other Parameters


Step 1 Exit the Cisco Unity software, if it is running. For more information, see Appendix B, "Exiting and Starting the Cisco Unity Software and Server."

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 3 In the right pane of the Services dialog box, right-click Telephony, and click Stop.

Step 4 If you are prompted to stop other services, click Yes.

Step 5 On the Windows Start menu, click Programs > Dialogic System Software > Dialogic Configuration Manager-DCM.

The tree-structured list contains an entry for each Intel Dialogic card installed in the server.

Step 6 On the Service menu, click Stop Service.

Step 7 Double-click a card in the tree list.

Step 8 In the Properties dialog box for the card, click the Misc tab.

Step 9 In the Parameter list, click ParameterFile.

Step 10 In the Value field, enter all the values that you recorded in the earlier procedure and enter the quiet parameter last. Use the format <parameter name><XX>.prm followed by a space.

(For example, for the quiet parameter, enter quiet<XX>.prm, where XX = the -dBm level of the desired quiet parameter file. The recommended setting for Cisco Unity is 50.)

Step 11 Click OK.

Step 12 Repeat Step 7 through Step 11 for any additional cards in the tree list.

Step 13 Restart the Cisco Unity server.