Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

account lockouts

security policy for accessing Cisco Unity by phone 17-3

security policy for GUI access 26-13

account policy

account lockout settings for GUI access 26-13

account lockout settings for phone access 17-3

overview for phone access 17-1

password settings for GUI access 26-13

phone password settings 17-1

accounts

Cisco Unity Admin, installing 4-1

deleting 13-1

Example Administrator 4-1

Example Subscriber 4-3

subscriber, creating 12-1

Unity Messaging System 4-2

account settings

subscriber 14-6

subscriber template 10-5

ActiveAssistant (AA). See Cisco Unity Assistant

Active scripting 6-6

ActiveX 5-3

Add icon 3-2

adding

alternate extensions 14-37

call handlers 19-3

call routing rules 22-3

classes of service 11-2

directory handler 20-2

distribution lists 16-2

holidays 26-12

interview handlers 21-2

languages 8-1

public distribution lists 16-2

records 3-5

restriction tables 23-3

schedules 26-10

SMPP provider 26-20

subscribers, with Bulk Import wizard 12-24

subscribers, with Cisco Unity Administrator 12-25

subscribers to a class of service 11-3

subscribers to a public distribution list 16-4

subscriber templates 10-2

addressing

messages, spelling vs. number modes 5-39, 7-5

setting options for primary location 25-5

administration account

limiting use of 2-5

using to log on to the Cisco Unity Administrator 2-5

Administrative Access Activity report 24-9

administrative rights, granting 2-7

administrator accounts 4-1

alias generation 12-12, 12-14

All Subscribers public distribution list 16-1

alternate extensions 14-36

AMIS

AMIS In Traffic report 24-13

AMIS Out Traffic report 24-12

delivery options settings 25-24

ANI playback 5-31

automated attendant 7-5

B

Bellhop administration tool 15-1

billing ID 10-5

Bridge Networking, creating subscribers 12-8

Bridge options settings 25-26

broadcast messaging

about 5-5

subscriber settings 14-38

template settings 10-30

browser language 8-5

Bulk Edit utility

modifying multiple call handlers 19-2

modifying multiple subscribers 12-33, 14-1

Bulk Import wizard

creating subscribers 12-9

errors, correcting 12-24

overview 12-9

C

caller input settings

call handler 19-13

directory handler 20-9

subscriber 14-23

subscriber template 10-19

Caller System Transfer 5-36

call handler greetings, changing by phone 19-2

call handlers

automated attendant 19-1

caller input settings 19-13

class of service access settings 11-5

deleting owner 13-1

Goodbye 19-2

greetings settings 19-10

messages settings 19-15

names, recording 5-2

Opening Greeting 19-2

Operator 19-2

orphans, avoiding 13-1

predefined 19-2

profile settings 19-5

settings overview 19-1

traffic report 24-12

transfer settings 19-7

Call Handler Traffic report 24-12

call management

creating a map 18-2

planning 18-2

tools overview 18-1

call routing

call management map 18-2

one key dialing 18-2

call routing rules

adding 22-3

settings 22-4

call routing tables

class of service access settings 11-5

Direct Calls 22-1

Forwarded Calls 22-1

overview 22-1

call transfer settings

class of service 11-8

restriction table 23-1

rules 19-7

subscriber 14-15

subscriber template 10-12

Cisco Personal Communications Assistant

browser settings 6-6

specifying a browser language 8-5

URL 7-2

Cisco Unity Admin account 4-1

Cisco Unity Administrator

accessing on networked servers 2-3

access to 11-5

accounts used to access 2-5

adding records 3-5

creating subscribers 12-25

finding records 3-4

icons 3-2

limit to simultaneous access 2-2

logging on and exiting 2-1

navigation bar 3-1

saving data 3-4

security concerns 2-1, 2-5

specifying a browser language 8-5

Cisco Unity Assistant

browser settings 6-6

settings subscribers can change 7-3

specifying a browser language 8-5

URL 7-2

Cisco Unity Bridge 25-26

Cisco Unity Greetings Administrator 19-2

Cisco Unity Inbox

about 1-2

browser settings 6-6

disabling Copy to File option 4-7

handling private messages 4-6

licenses 11-11

message notification 6-17

specifying a browser language 8-5

URL 7-2

using in low bandwidth 6-7

class of service

call transfer settings 11-8

deleting 11-2

effect on subscribers 11-1

FaxMail 9-3

feature settings 11-11

greeting settings 11-10

handling deleted messages 11-9

licenses 11-2

live reply 11-9

maximum message length 11-9

messages settings 11-9

overview 11-1

predefined 11-1

profile settings 11-3

reassigning subscribers 11-3

restriction table settings 11-12, 23-1

subscriber settings 11-4

system access settings 11-5

cleanup interval, logger data files 24-2

codecs, list of supported 26-6

comfort noise 8-6

comma delimited files, report format 24-3

configuration settings 26-2

contacts, system settings 26-8

conversation

customizing 5-1

optional 10-7, 14-10

private message handling 4-6

providing ANI information 5-31

standard 10-7, 14-10

conversation settings

specifying for individual subscribers 14-10

specifying for subscriber templates 10-7

specifying keys for Sign-In conversations 5-26

cookies 6-6

CSV files

correcting import errors 12-25

optional column headers used by Bulk Import wizard 12-14

preparing for Import utility 12-10

report format 24-3

D

data types in Cisco Unity Administrator 3-1

DCOM 5-3

defaults

call handlers 19-2

class of service 11-1

configuration settings 26-2

Direct Calls call routing table rules 22-1

Forwarded Calls call routing table rules 22-1

phone and Text to Speech languages 8-3

public distribution lists 16-1

restriction tables 23-1

schedule 26-10

subscriber accounts 4-1

subscriber template 10-1

deleted messages

changing phone menu options 5-35

class of service settings 11-9

confirmation prompts 5-35

Delete icon 3-3

deleting

class of service 11-2

directory handler 20-3

distribution list owner 13-1

subscriber accounts 13-1

delivery options settings, AMIS 25-24

Desktop Messaging 6-17

diagnostic traces, access to 11-5

dialing domains, directory handler searches 20-5

Dialogic codecs 26-6

Direct Calls call routing table settings 22-4

directory assistance 20-1

directory handler

adding 20-2

caller input settings 20-9

deleting 20-3

expanding searches with Digital Networking 20-5

match list options settings 20-7

modifying 20-3

overview 20-1

profile settings 20-4

search options settings 20-5

synchronizing 20-2

distribution lists

All Subscribers 16-1

creating 16-2

creating private lists 14-8

default lists 16-1

deleting owner 13-1

importing from Exchange 16-2

member settings 16-4

profile settings 16-3

report 24-5

subscriber template settings 10-24

Unaddressed Messages 16-1

Distribution Lists report 24-5

E

EAdministrator account 4-1

end-user documentation 7-1

enhanced phone security 6-3, 11-3

ESME 6-15

Event Log report 24-9

Example Administrator

account 4-1

message handling 4-6

Example Interview

about 4-6

responsibility for screening 4-6

Example Subscriber account 4-3

Exchange

alias generation 12-12, 12-14

importing distribution lists 16-2

importing users 12-27

mailboxes, correcting import errors 12-25

Optimizer 12-33

exiting the Cisco Unity Administrator 2-3

extensions

primary vs. alternate 14-36

remapping 26-29

F

Failed Login report 24-6

fax

class of service settings 9-3

delivery and restriction tables 23-1

integration steps 9-2

sending and receiving via e-mail 9-4

server integration architecture 9-1

subscriber management of faxes 9-3

features, Cisco Unity 1-1

feature settings 11-11

Find icon 3-2

Forwarded Calls call routing table settings 22-4

full mailbox check feature, enabling 4-3

G

G.711 codec 26-6

G.729a codec 26-6

garbled characters when using TTY 8-6

gateways, fax 9-1

glossary 27-1

Goodbye call handler 19-2

GrantUnityAccess utility 2-7

greetings

call handler settings 19-10

class of service settings 11-10

recording 5-2

subscriber settings 14-19

subscriber template settings 10-15

GSM 6-15

guests, hotel 15-1

GUI access, account lockout policy 26-13

GUI languages

changing 8-5

overview 8-1

system settings 26-9

H

Help

accessing 3-3

Field Help icon 3-3

Online Documentation icon 3-3

help desk, orientation 7-7

holiday settings 26-12

Hospitality

admin log files 15-9

overview 15-1

hotel guests

archived mailbox 15-9

check-in 15-6

checkout 15-7

password reset 15-8

I

icons, in Cisco Unity Administrator 3-2

identified subscriber messaging, setting up 26-2

Inherited language setting 8-3

install account 4-1

interview handlers

creating 21-1

Example Interview 21-1

profile settings 21-2

questions settings 21-4

ISM (Identified Subscriber Messaging) 26-2

J

Java scripting 6-6

L

languages

changing GUI language 8-5

changing phone language 8-3

installing Text to Speech 8-1

overview 8-1

licenses

assigning feature access to subscribers 11-11

Cisco Unity Inbox 11-11

counts, for class of service 11-11

counts, for used and unused 26-13

language 8-1

Licensing page, using to view status 26-13

Text to Speech 11-11

ViewMail for Microsoft Outlook 11-11

Visual Messaging Interface (VMI) 11-11

live reply 11-9

locations

addressing option settings 25-5

profile settings for delivery locations 25-7

profile settings for primary location 25-2

log files, Hospitality 15-9

logger data files 24-2

low bandwidth

downloading messages in Cisco Unity Inbox 6-7

downloading messages in ViewMail 6-4

M

mailbox storage limits 4-3

mapping extensions 26-29

match list options settings 20-7

maximum message length, class of service settings 11-9

Media Master

control bar 5-2

disabling Copy to File 4-7

installation 6-12

setting up for subscribers 6-11

Using in Cisco Unity Administrator pages 5-3

member settings, public distribution lists 16-4

message locator

subscriber settings 14-38

template settings 10-30

message notifications

cascading 14-31

chaining 14-30

SMS 6-15

SMTP 6-15

subscriber settings 14-29

subscriber template settings 10-25

text messages 6-14

messages

addressing in spelling vs. number modes 5-39, 7-5

call handler settings 19-15

class of service settings 11-9

delivery and restriction tables 23-1

identified subscriber messaging, setting up 26-2

subscriber settings 14-25

subscriber template settings 10-22

undeliverable 4-5

without a specific recipient 4-5

microphones, using for recording 6-11

Mu-Law codec 26-6

N

names, recording 5-2

navigation in Cisco Unity Administrator 3-2

NDRs 4-2, 16-1

network settings

AMIS delivery options 25-24

Bridge options 25-26, 25-27

delivery locations profile 25-7

primary location addressing option 25-5

primary location profile 25-2

nondelivery receipts 4-2, 16-1

notifications

importing pager information 12-13

messages 14-29

O

one key dialing 18-2

Opening Greeting

call handler overview 19-2

routing to interview handlers 21-1

Operator call handler

overview 19-2

responsibility for screening 4-6

operators, training 7-5

Optimizer, Exchange 12-33

orientation

operators 7-5

subscribers 7-1

support desk staff 7-7

Outcall Billing report 24-8

Outlook, installing 6-4

P

password policy

GUI access 26-13

phone access 17-1

passwords

Example Administrator 4-1

Example Subscriber 4-3

security policy for accessing Cisco Unity by phone 17-1

security policy for GUI access 26-13

subscriber settings 14-7

subscriber template settings 10-5

PCA. See Cisco Personal Communications Assistant

phone access, account lockout policy 17-3

phone languages

changing 8-3

overview 8-1

system settings 26-8

phone menu card 7-1

phone password settings 17-1

playback speakers for subscribers 6-11

Port Usage report 24-10

preventing subscribers from saving WAV files 4-7

private lists, creating 14-8

private messages, how Cisco Unity handles them 4-6

private secure messaging

limitations 7-12

subscriber settings 14-38

template settings 10-30

profile settings

call handler 19-5

class of service 11-3

delivery locations 25-7

directory handler 20-4

interview handler 21-2

primary location 25-2

public distribution list 16-3

subscriber template 10-3

prompts, adjusting sound quality 8-6

Property Management System (PMS) 15-1

PTCE 15-1

public distribution lists

All Subscribers 16-1

class of service access settings 11-5

creating 16-2

default lists 16-1

deleting owner 13-1

Distribution Lists report 24-5

importing from Exchange 16-2

member settings 16-4

profile settings 16-3

subscriber template settings 10-24

Unaddressed Messages 16-1

Q

question settings, interview handler 21-4

quick reference card 7-1

R

recording

enabling warning tone for end of recording 5-25

microphones for subscribers 6-11

system settings 26-6

records

adding 3-5

finding 3-4

saving 3-4

remapping extensions

description 26-29

setup 26-30

syntax and examples 26-31

reports

about data 24-2

access to 11-5, 24-3

Administrative Access Activity report 24-9

AMIS In Traffic report 24-13

AMIS Out Traffic report 24-12

Archived Mailbox, Hospitality 15-9

Call Handler Traffic report 24-12

Distribution Lists report 24-5

Event Log report 24-9

Failed Login report 24-6

format 24-3

generating 24-2

log-based 24-2

Outcall Billing report 24-8

overview 24-1

Port Usage report 24-10

Room Activity, Hospitality 15-9

snapshot 24-2

Subscriber Message Activity report 24-5

Subscribers report 24-4

System Configuration report 24-10

Transfer Call Billing report 24-7

Unresolved References report 24-11

restarting, Cisco Unity server A-2

restriction tables

class of service access settings 11-5

class of service settings 11-12

creating 23-3

examples 23-2

overview 23-1

predefined 23-1

settings 23-5

routing rules

adding 22-3

providing access to the Cisco Unity Greetings Administrator 19-4

Run icon 3-3

S

Save icon 3-2

saving data 3-4

schedules

class of service access settings 11-5

default 26-10

effect on call routing rules 22-2

system settings 26-10

security

account lockout policy for GUI access 26-13

account lockout policy for phone access 17-3

account policy for phone access 17-1

account settings for subscriber template 10-5

best practices for phone passwords 6-3

best practices for Windows password 10-5

how subscribers change web application passwords 10-5

password for accessing web applications 10-5

password policy for GUI access 26-13

password policy for phone access 17-1

protecting the Example Administrator 4-2

protecting the Example Subscriber 4-3

securing Windows passwords 12-6

subscriber passwords 10-5

template phone passwords 10-5

template Windows passwords 10-5

Set Prompt Speed utility 5-1, 5-21

Set Volume utility 5-1

shutting down Cisco Unity A-2

single pilot number 5-17

skipped messages

customizing for Optional conversation 1 5-30

customizing for standard conversation 5-23

SMPP, using to send message notifications 6-15

SMPP Provider, adding and configuring 26-19

SMS

advantages over SMTP 6-15

character set support 6-16

message length limitations 6-16

message notifications 6-15

SMSC 6-15

SMTP message notifications 6-15

software versions, system settings 26-6

speakers, using for playback 6-11

speed control

subscriber messages 5-21

subscriber prompts 5-21

system prompts 5-21

starting Cisco Unity A-3

Status Monitor, access to 11-5

Subscriber Message Activity report 24-5

subscribers

account settings 14-6

adding by using the Cisco Unity Administrator 12-25

adding multiple subscribers 12-33

alternate extension settings 14-36

caller input settings 14-23

call transfer settings 14-15

class of service 11-1

class of service access settings 11-5

class of service settings 11-4

conversation settings 14-10

creating accounts 12-1

creating by using the Cisco Unity Bulk Import wizard 12-9

creating for Bridge Networking 12-8

customizing conversation 5-1

customizing logons by phone 5-26

default accounts 4-1

deleting accounts 13-1

greetings settings 14-19

identified subscriber messaging, setting up 26-2

importing Exchange users 12-27

maximum greeting length 11-10

message notification settings 14-29

message settings 14-25

password settings 14-7

preparing to create 12-2

preventing appearance in Outlook address books 12-34

private list settings 14-8

profile settings 14-2

recording names and greetings 5-2

settings overview 14-1

settings subscribers can change 7-3

templates 10-1

training 7-1

unlocking accounts 14-6

Subscribers report 24-4

Subscriber System Transfer 5-36

subscriber templates

account settings 10-5

caller input settings 10-19

call transfer settings 10-12

conversation settings 10-7

creating 10-1

defaults 10-1

distribution list settings 10-24

greetings settings 10-15

message notification settings 10-25

message settings 10-22

password settings 10-5

profile settings 10-3

settings overview 10-1

support desk, training 7-7

system access settings 11-5

System Configuration report 24-10

system prompts

changing language 5-1

changing speed 5-1

changing volume 5-1

system settings

configuration settings 26-2

contacts 26-8

GUI language settings 26-9

holiday settings 26-12

licensing status 26-13

overview 26-1

phone language settings 26-8

recording settings 26-6

schedule settings 26-10

software versions 26-6

voice port settings 26-17

warning tone for end of recording 5-24

system transfers

Caller System Transfer 5-36

changing conversation 5-36

enabling confirmation prompt 5-36

restriction table 23-2

Subscriber System Transfer 5-36

T

telephone user interface 5-1

templates, subscriber

account settings 10-5

caller input settings 10-19

call transfer settings 10-12

conversation settings 10-7

creating 10-1

defaults 10-1

distribution list settings 10-24

greetings settings 10-15

message notification settings 10-25

message settings 10-22

password settings 10-5

profile settings 10-3

settings overview 10-1

Text to Speech

e-mail licenses 11-11

fax settings 9-3

languages 8-1

setting default 26-8

timeout

double digits 5-14

first digit 5-19

interdigit 5-19

no response 5-19

toll fraud

preventing with account policy 17-3

securing subscriber phone passwords 6-3

securing the Example Administrator 4-2

securing the Example Subscriber 4-3

using templates to prevent 10-5

training

operators 7-5

subscribers 7-1

support desk staff 7-7

Transfer Call Billing report 24-7

transfer settings, call handler 19-7

TRAP 6-13

TTY garbled characters 8-6

TUI

customizing 5-1

private message handling 4-6

U

Unaddressed Messages public distribution list

overview 16-1

responsibility for screening 4-5

undeliverable messages 4-5

Unity Messaging System account 4-2

Unresolved References report 24-11

URL

Cisco Personal Communications Assistant 7-2

Cisco Unity Assistant 7-2

Cisco Unity Inbox 7-2

user guide 7-1

utilities

Bulk Edit 12-33, 14-1, 19-2

GrantUnityAccess 2-7

V

ViewMail for Microsoft Outlook

installation task list 6-4

licenses 11-11

private message handling 4-6

storing sent messages 6-4

using in low bandwidth 6-4

Visual Messaging Interface (VMI). See Cisco Unity Inbox

VMO 6-3

voice port settings 26-17

W

warning tone for end of recording 5-24

Windows Event Viewer 24-9

wizards, Bulk Import 12-9