Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

account lockouts

security policy for accessing Cisco Unity by phone 16-3

security policy for GUI access 25-15

account policy

account lockout settings for GUI access 25-15

account lockout settings for phone access 16-3

overview for phone access 16-1

password settings for GUI access 25-15

phone password settings 16-1

accounts

Cisco Unity Admin, installing 4-1

deleting 13-1

Example Administrator 4-1

Example Subscriber 4-2

subscriber, creating 12-1

Unity Messaging System 4-2

account settings

subscriber 14-6

subscriber template 10-4

ActiveAssistant (AA). See Cisco Unity Assistant

ActiveX 5-3

Add icon 3-2

adding

alternate extensions 14-34

call handlers 18-3

call routing rules 21-3

classes of service 11-2

directory handler 19-2

distribution lists 15-2

holidays 25-14

interview handlers 20-2

languages 8-1

monitored domain address books 24-13

public distribution lists 15-2

records 3-5

restriction tables 22-4

schedules 25-12

secondary subscriber address book 25-10

SMPP provider 25-22

subscribers, with Bulk Import wizard 12-17

subscribers, with Cisco Unity Administrator 12-18

subscribers to a class of service 11-3

subscriber templates 10-2

address books

monitored 24-13

subscriber, adding a secondary 25-10

subscriber, changing or deleting a secondary 25-11

addressing

messages, spelling vs. number modes 5-36, 7-4

setting options for primary location 24-5

administration account

limiting use of 2-5

using to log on to the Cisco Unity Administrator 2-5

Administrative Access Activity report 23-9

administrative rights, granting 2-9

administrator accounts 4-1

All Subscribers public distribution list 15-1

alternate extensions 14-33

AMIS

AMIS In Traffic report 23-13

AMIS Out Traffic report 23-13

delivery options settings 24-20

ANI playback 5-29

automated attendant 7-5

B

billing ID 10-4

Bridge Networking, creating subscribers 12-6

Bridge options settings 24-22

broadcast messaging

about 5-5

subscriber settings 14-35

template settings 10-28

browser language 8-5

Bulk Edit utility

modifying multiple call handlers 18-2

modifying multiple subscribers 12-23, 14-1

Bulk Import wizard

creating subscribers 12-7

errors, correcting 12-17

overview 12-7

C

caller input settings

call handler 18-12

directory handler 19-8

subscriber 14-20

subscriber template 10-17

Caller System Transfer 5-33

call handlers

automated attendant 18-1

caller input settings 18-12

class of service access settings 11-5

deleting owner 13-1

Goodbye 18-2

greetings, changing by phone 18-2

greetings settings 18-10

messages settings 18-14

names, recording 5-2

Opening Greeting 18-2

Operator 18-2

orphans, avoiding 13-1

predefined 18-2

profile settings 18-5

settings overview 18-1

traffic report 23-12

transfer settings 18-7

Call Handler Traffic report 23-12

call management

creating a map 17-2

planning 17-2

tools overview 17-1

call routing

call management map 17-2

one key dialing 17-2

call routing rules

adding 21-3

settings 21-4

call routing tables

class of service access settings 11-5

Direct Calls 21-1

Forwarded Calls 21-1

overview 21-1

call transfer settings

class of service 11-8

restriction table 22-1

rules 18-7

subscriber 14-14

subscriber template 10-11

Cisco Personal Communications Assistant

browser settings 6-5

specifying a browser language 8-5

URL 7-2

Cisco Unity Admin account 4-1

Cisco Unity Administrator

accessing on networked servers 2-3

access to 11-5

accounts used to access 2-5

adding records 3-5

creating subscribers 12-18

finding records 3-4

icons 3-2

limit to simultaneous access 2-2

logging on and exiting 2-1

navigation bar 3-1

saving data 3-4

security concerns 2-1, 2-5

specifying a browser language 8-5

Cisco Unity Assistant

browser settings 6-5

settings subscribers can change 7-3

specifying a browser language 8-5

URL 7-2

Cisco Unity Bridge 24-22

Cisco Unity Greetings Administrator 18-2

class of service

call transfer settings 11-8

deleting 11-2

effect on subscribers 11-1

FaxMail 9-3

feature settings 11-10

greeting settings 11-10

licenses 11-2

live reply 11-9

maximum message length 11-9

messages settings 11-9

overview 11-1

predefined 11-1

profile settings 11-3

reassigning subscribers 11-3

restriction table settings 11-11, 22-1

subscriber settings 11-4

system access settings 11-5

cleanup interval, logger data files 23-2

codecs, list of supported 25-6

comfort noise 8-6

comma delimited files, report format 23-3

configuration settings 25-2

contacts, system settings 25-7

conversation

customizing 5-1

optional 10-6, 14-9

private message handling 4-4

providing ANI information 5-29

standard 10-6, 14-9

conversation settings

specifying for individual subscribers 14-9

specifying for subscriber templates 10-6

specifying keys for Sign-In conversations 5-24

CSV files

correcting import errors 12-18

optional column headers used by Bulk Import wizard 12-9

preparing for Import utility 12-8

report format 23-3

D

data types in Cisco Unity Administrator 3-1

DCOM 5-3, 6-10

defaults

call handlers 18-2

class of service 11-1

configuration settings 25-2

Direct Calls call routing table rules 21-1

Forwarded Calls call routing table rules 21-1

phone and Text to Speech languages 8-3

public distribution lists 15-1

restriction tables 22-2

schedule 25-12

subscriber accounts 4-1

subscriber template 10-1

deleted messages

changing phone menu options 5-33

confirmation prompts 5-33

Delete icon 3-3

deleting

class of service 11-2

directory handler 19-3

distribution list owner 13-1

secondary subscriber address book 25-11

subscriber accounts 13-1

delivery options settings, AMIS 24-20

diagnostic traces, access to 11-5

dialing domains, directory handler searches 19-5

Dialogic codecs 25-6

Direct Calls call routing table settings 21-4

directory assistance 19-1

directory handler

adding 19-2

caller input settings 19-8

deleting 19-3

expanding searches with Digital Networking 19-5

match list options settings 19-6

modifying 19-3

overview 19-1

profile settings 19-4

search options settings 19-5

synchronizing 19-2

distribution lists

All Subscribers 15-1

creating 15-2

creating private lists 14-8

default lists 15-1

deleting owner 13-1

importing from Domino 15-2

profile settings 15-3

report 23-5

subscriber template settings 10-22

Unaddressed Messages 15-1

Distribution Lists report 23-5

E

EAdministrator account 4-1

end-user documentation 7-1

enhanced phone security 6-3, 11-3

ESME 6-12

Event Log report 23-10

Example Administrator

account 4-1

message handling 4-3

Example Interview

about 4-3

responsibility for screening 4-3

Example Subscriber account 4-2

exiting the Cisco Unity Administrator 2-3

extensions

primary vs. alternate 14-33

remapping 25-31

F

Failed Login report 23-6

fax

class of service settings 9-3

delivery and restriction tables 22-1

integration steps 9-2

sending and receiving via e-mail 9-4

server integration architecture 9-1

subscriber management of faxes 9-3

features, Cisco Unity 1-1

feature settings 11-10

Find icon 3-2

Forwarded Calls call routing table settings 21-4

G

G.711 codec 25-6

G.729a codec 25-6

gateways, fax 9-1

glossary 26-1

Goodbye call handler 18-2

GrantUnityAccess utility 2-9

greetings

call handler settings 18-10

class of service settings 11-10

recording 5-2

subscriber settings 14-17

subscriber template settings 10-14

GSM 6-12

GUI access, account lockout policy 25-15

GUI languages

changing 8-5

overview 8-1

system settings 25-9

H

Help

accessing 3-3

Field Help icon 3-3

Online Documentation icon 3-3

help desk, orientation 7-6

holiday settings 25-14

I

icons, in Cisco Unity Administrator 3-2

identified subscriber messaging, setting up 25-2

Inherited language setting 8-3

install account 4-1

interview handlers

creating 20-1

Example Interview 20-1

profile settings 20-2

questions settings 20-4

ISM (Identified Subscriber Messaging) 25-2

L

languages

changing GUI language 8-5

changing phone language 8-3

installing Text to Speech 8-1

overview 8-1

licenses

assigning feature access to subscribers 11-10

counts, for class of service 11-10

counts, for used and unused 25-15

language 8-1

Licensing page, using to view status 25-15

Text to Speech 11-10

live reply 11-9

locations

addressing option settings 24-5

profile settings for delivery locations 24-7

profile settings for primary location 24-2

logger data files 23-2

M

mapping extensions 25-31

match list options settings 19-6

maximum message length, class of service settings 11-9

Media Master

control bar 5-2

installation 6-10

setting up for subscribers 6-9

Using in Cisco Unity Administrator pages 5-3

message notifications

cascading 14-28

chaining 14-27

SMS 6-12

SMTP 6-12

subscriber settings 14-26

subscriber template settings 10-23

text messages 6-12

messages

addressing in spelling vs. number modes 5-36, 7-4

call handler settings 18-14

class of service settings 11-9

delivery and restriction tables 22-1

identified subscriber messaging, setting up 25-2

subscriber settings 14-23

subscriber template settings 10-20

undeliverable 4-3

without a specific recipient 4-3

microphones, using for recording 6-9

monitored domain address books 24-13

Mu-Law codec 25-6

N

names, recording 5-2

navigation in Cisco Unity Administrator 3-2

NDRs 4-2, 15-1

network settings

AMIS delivery options 24-20

Bridge options 24-22, 24-23

delivery locations profile 24-7

primary location addressing option 24-5

primary location profile 24-2

nondelivery receipts 4-2, 15-1

notifications

importing pager information 12-9

messages 14-26

O

one key dialing 17-2

Opening Greeting

call handler overview 18-2

routing to interview handlers 20-1

Operator call handler

overview 18-2

responsibility for screening 4-3

operators, training 7-5

orientation

operators 7-5

subscribers 7-1

support desk staff 7-6

Outcall Billing report 23-8

P

passwords

security policy for accessing Cisco Unity by phone 16-1

security policy for GUI access 25-15

subscriber settings 14-7

subscriber template settings 10-4

PCA. See Cisco Personal Communications Assistant

phone access, account lockout policy 16-3

phone languages

changing 8-3

overview 8-1

system settings 25-8

phone menu card 7-1

phone password settings 16-1

playback speakers for subscribers 6-9

Port Usage report 23-10

private lists, creating 14-8

private messages, how Cisco Unity handles them 4-4

profile settings

call handler 18-5

class of service 11-3

delivery locations 24-7

directory handler 19-4

interview handler 20-2

primary location 24-2

public distribution list 15-3

subscriber template 10-3

prompts, adjusting sound quality 8-6

public distribution lists

All Subscribers 15-1

class of service access settings 11-5

creating 15-2

default lists 15-1

deleting owner 13-1

Distribution Lists report 23-5

importing from Domino 15-2

profile settings 15-3

subscriber template settings 10-22

Unaddressed Messages 15-1

Q

question settings, interview handler 20-4

quick reference card 7-1

R

recording

enabling warning tone for end of recording 5-22

microphones for subscribers 6-9

system settings 25-6

records

adding 3-5

finding 3-4

saving 3-4

remapping extensions

description 25-31

setup 25-32

syntax and examples 25-33

reports

about data 23-2

access to 11-5, 23-3

Administrative Access Activity report 23-9

AMIS In Traffic report 23-13

AMIS Out Traffic report 23-13

Call Handler Traffic report 23-12

Distribution Lists report 23-5

Event Log report 23-10

Failed Login report 23-6

format 23-3

generating 23-2

log-based 23-2

Outcall Billing report 23-8

overview 23-1

Port Usage report 23-10

snapshot 23-2

Subscriber Message Activity report 23-5

Subscribers report 23-4

System Configuration report 23-11

Transfer Call Billing report 23-7

Unresolved References report 23-12

restarting, Cisco Unity server A-3

restriction tables

class of service access settings 11-5

class of service settings 11-11

creating 22-4

examples 22-2

overview 22-1

predefined 22-2

settings 22-5

routing rules

adding 21-3

providing access to the Cisco Unity Greetings Administrator 18-4

Run icon 3-3

S

Save icon 3-2

saving data 3-4

schedules

class of service access settings 11-5

default 25-12

effect on call routing rules 21-2

system settings 25-12

security

account lockout policy for GUI access 25-15

account lockout policy for phone access 16-3

account policy for phone access 16-1

account settings for subscriber template 10-4

best practices for phone passwords 6-3

password policy for GUI access 25-15

password policy for phone access 16-1

subscriber passwords 10-4

template phone passwords 10-4

Set Prompt Speed utility 5-1, 5-18

Set Volume utility 5-1

shutting down Cisco Unity A-3

single pilot number 5-16

skipped messages

customizing for Optional conversation 1 5-28

customizing for standard conversation 5-20

SMPP, using to send message notificationss 6-12

SMPP Provider, adding and configuring 25-21

SMS

advantages over SMTP 6-13

character set support 6-13

message length limitations 6-13

message notifications 6-12

SMSC 6-12

SMTP message notifications 6-12

software versions, system settings 25-6

speakers, using for playback 6-9

speed control

subscriber messages 5-19

subscriber prompts 5-19

system prompts 5-18

starting Cisco Unity A-3

Status Monitor, access to 11-5

subscriber address books

adding a secondary 25-10

changing or deleting a secondary 25-11

Subscriber Message Activity report 23-5

subscribers

account settings 14-6

adding by using the Cisco Unity Administrator 12-18

alternate extension settings 14-33

caller input settings 14-20

call transfer settings 14-14

class of service 11-1

class of service access settings 11-5

class of service settings 11-4

conversation settings 14-9

creating accounts 12-1

creating by using the Cisco Unity Bulk Import wizard 12-7

creating for Bridge Networking 12-6

customizing conversation 5-1

customizing logons by phone 5-24

default accounts 4-1

deleting accounts 13-1

greetings settings 14-17

identified subscriber messaging, setting up 25-2

importing Domino users 12-19

maximum greeting length 11-10

message notification settings 14-26

message settings 14-23

password settings 14-7

preparing to create 12-2

private list settings 14-8

profile settings 14-2

recording names and greetings 5-2

settings overview 14-1

settings subscribers can change 7-3

templates 10-1

training 7-1

unlocking accounts 14-6

Subscribers report 23-4

Subscriber System Transfer 5-33

subscriber templates

account settings 10-4

caller input settings 10-17

call transfer settings 10-11

conversation settings 10-6

creating 10-1

defaults 10-1

distribution list settings 10-22

greetings settings 10-14

message notification settings 10-23

message settings 10-20

password settings 10-4

profile settings 10-3

settings overview 10-1

support desk, training 7-6

system access settings 11-5

System Configuration report 23-11

system prompts

changing language 5-1

changing speed 5-1

changing volume 5-1

system settings

configuration settings 25-2

contacts 25-7

GUI language settings 25-9

holiday settings 25-14

licensing status 25-15

overview 25-1

phone language settings 25-8

recording settings 25-6

schedule settings 25-12

software versions 25-6

voice port settings 25-19

warning tone for end of recording 5-22

system transfers

Caller System Transfer 5-33

changing conversation 5-33

enabling confirmation prompt 5-33

restriction table 22-2

Subscriber System Transfer 5-33

T

templates, subscriber

account settings 10-4

caller input settings 10-17

call transfer settings 10-11

conversation settings 10-6

creating 10-1

defaults 10-1

distribution list settings 10-22

greetings settings 10-14

message notification settings 10-23

message settings 10-20

password settings 10-4

profile settings 10-3

settings overview 10-1

Text to Speech

e-mail licenses 11-10

fax settings 9-3

languages 8-1

setting default 25-8

timeout

double digits 5-13

first digit 5-17

interdigit 5-17

no response 5-17

toll fraud

preventing with account policy 16-3

securing subscriber phone passwords 6-3

using templates to prevent 10-4

training

operators 7-5

subscribers 7-1

support desk staff 7-6

Transfer Call Billing report 23-7

transfer settings, call handler 18-7

TRAP 6-10

TTY garbled characters 8-6

TUI

customizing 5-1

private message handling 4-4

U

Unaddressed Messages public distribution list

overview 15-1

responsibility for screening 4-3

undeliverable messages 4-3

Unity Messaging System account 4-2

Unresolved References report 23-12

URL

Cisco Personal Communications Assistant 7-2

Cisco Unity Assistant 7-2

user guide 7-1

utilities

Bulk Edit 12-23, 14-1, 18-2

GrantUnityAccess 2-9

V

voice port settings 25-19

volume, changing system prompts 5-1

W

warning tone for end of recording 5-22

Windows Event Viewer 23-10

wizards, Bulk Import 12-7