Table Of Contents

Preparing for the Installation

Obtaining Cisco Unity License Files

Gathering Documentation and Tools

Downloading Software for the Installation

Software for All Installations

Additional Software for Installations with Cisco Unity DVDs or CDs Earlier Than Version 4.0(4)

Determining the Drive Locations for Files on the Cisco Unity System

Drive Locations for Files on a Small-Scale System

Drive Locations for Files on a Medium-Scale System

Drive Locations for Files on a Large-Scale System

Preparing for the Installation

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In this chapter, you do the following tasks in the order listed:

1. Complete registration information on Cisco.com to obtain the applicable license files. See the "Obtaining Cisco Unity License Files" section.

2. Gather the documentation and tools needed for the installation. See the "Gathering Documentation and Tools" section.

3. Download the software needed for the installation. See the "Downloading Software for the Installation" section.

4. Determine and record the drive locations for application, log, and database files on the Cisco Unity system. See the "Determining the Drive Locations for Files on the Cisco Unity System" section.

When you are finished with this chapter, return to the "Overview of Mandatory Tasks for Installing Cisco Unity" to continue installing the Cisco Unity system correctly:

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Note The tasks in the list reference detailed instructions in the Cisco Unity Installation Guide and in other Cisco Unity documentation. Follow the documentation for a successful installation.

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Obtaining Cisco Unity License Files

License files, which enable the features purchased by the customer, are required for installing Cisco Unity software, for some upgrades, and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.

Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files. The Cisco Unity Installation Guide later provides specific instructions on the use of the license files. (For more information on licensing, refer to White Paper: Licensing for Cisco Unity at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/licenses.htm.)

The following information is required during registration:

•The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity computer.

•The product authorization key (PAK), which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1.

Do the following two procedures in the order listed.

To Get the MAC Address of the Cisco Unity Computer

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Step 1 On the computer on which Cisco Unity will be installed, on the Windows Start menu, click Programs > Accessories > Command Prompt.

Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.

Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)

If the server contains more than one NIC, one value will appear for each NIC. Use the value for the primary NIC.

Step 4 Close the Command Prompt window.

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To Register and Obtain the License Files

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Step 1 Browse to the applicable registration site (URLs are case sensitive):

Registered user on Cisco.com	http://www.cisco.com/go/license
Not a registered user on Cisco.com	http://www.cisco.com/go/license/public

Step 2 In the Voice Products section, under Cisco Unity Software, click 4.0 New Install & Add-On Feature Licenses.

Step 3 Enter the requested information, and click Submit.

Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.

If license files are lost, it can take up to one business day to get another copy.

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If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:

In the U.S.	800 553-2447
Outside the U.S.	For your local Cisco TAC phone number, refer to the website http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.

Or send e-mail to licensing@cisco.com.

You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1).

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Note Cisco Unity software comes with a default license file that has a minimal number of settings. The license file allows installation of a Cisco Unity demonstration system. For information and instructions on installing a demonstration system, refer to the "Installing a Cisco Unity Demonstration System" section of the Cisco Unity release notes.

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Gathering Documentation and Tools

You need the following items during the installation and configuration of the Cisco Unity system:

•Access to the following Cisco Unity documentation.

–Release Notes for Cisco Unity Release 4.0(4).

–Release notes for the latest Cisco Unity 4.0(4) Service Release, if any.

–Release notes for the applicable version of Cisco Security Agent for Cisco Unity, if applicable.

–The Cisco Unity Installation Guide, Release 4.0(4).

–If you are installing Windows Server 2003 on the Cisco Unity server, White Paper: Using Microsoft Windows Server 2003 with Cisco Unity 4.0(4), available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_white_papers_list.html.

–The Cisco Unity integration guide(s) for your phone system(s).

–If you are integrating Cisco Unity with Cisco CallManager, release notes for the applicable version of the Cisco Unity-CM TSP.

–The Cisco Unity System Administration Guide, Release 4.0(4).

–If you are setting up Cisco Unity Digital Networking or Internet Subscribers, the Networking in Cisco Unity Guide, Release 4.0(4).

Cisco Unity documentation is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_technical_documentation.html.

•A blank 3.5-inch 1.44-MB disk for creating an emergency repair disk.

•Two test phones.

Downloading Software for the Installation

This section lists the software needed to install Cisco Unity. Note that if the Cisco Unity DVDs or CDs you have are earlier than version 4.0(4), you must download additional software.

•Software for All Installations

•Additional Software for Installations with Cisco Unity DVDs or CDs Earlier Than Version 4.0(4)

Also note the following considerations:

•The downloads may total 200 MB or more. Use a computer with a high-speed Internet connection, and confirm that the computer has sufficient disk space or has access to a network drive with sufficient disk space.

•The downloads are all self-extracting executable files. When all downloads are complete, extract the updates, then delete the downloaded .exe files to free disk space.

•The Cisco Unity documentation instructs you when to install the software you download.

Software for All Installations

Download the following software for all installations. Even if you have Cisco Unity 4.0(4) DVDs or CDs, we recommend that you download the software, which may have been updated since the discs were produced or which is not included on the discs.

Cisco Unity Service Release

The latest Cisco Unity 4.0(4) service release (a rollup of Cisco Unity engineering specials), if any. Refer to the "Downloading Service Release <X>" section of Release Notes for Cisco Unity 4.0(4) Service Release <X> at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html. Note that if there are no release notes available, there are no 4.0(4) service releases.

Microsoft Service Packs

The latest service packs recommended for use with Cisco Unity, if any were qualified after Cisco Unity 4.0(4) was released. Available on the Microsoft website. Also download or print the installation instructions.

To determine which service packs are recommended, refer to Recommended and Supported Service Packs and Updates for Use with Cisco Unity and the Cisco Unity Bridge at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/cmptblty/msupdate.htm. (The service packs that were recommended when Cisco Unity 4.0(4) was released are available on the Cisco Unity 4.0 Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity-40.)

Microsoft Updates

The latest updates recommended for use with Cisco Unity, available on the Microsoft Updates for Cisco Unity Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity_msft_updates. (Most of the updates are included on the Cisco Unity 4.0(4) Post-Install CD, but the website is updated monthly, so you should check for new updates even if you have the CD.)

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Note To access the software download page, you must be logged on to Cisco.com as a registered user.

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Updated PBXLink or PIMG Firmware

If the phone system integration includes PBXLink boxes or PIMG units, updated PBXLink or PIMG firmware. For instructions on downloading updated firmware, refer to the "Setting Up the PBXLink Box" section or the "Setting up the PIMG Units" section in the applicable Cisco Unity integration guide. Integration guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guides_list.html.

Cisco Security Agent for Cisco Unity (Optional)

Cisco Security Agent for Cisco Unity is available on the Cisco Unity Crypto Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity3d. Refer to Release Notes for Cisco Security Agent for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html for information on supported configurations, and for download and installation instructions.

Because of export controls on strong encryption, the first time you download Cisco Security Agent for Cisco Unity, you need to fill out a brief questionnaire. Follow the on-screen prompts.

Additional Software for Installations with Cisco Unity DVDs or CDs Earlier Than Version 4.0(4)

If the Cisco Unity DVDs or CDs you have are earlier than version 4.0(4), you also need to download the following software.

Cisco Unity CDs

Cisco Unity version 4.0(4) CDs. Refer to the "Downloading Software for Cisco Unity 4.0(4)" section of Release Notes for Cisco Unity Release 4.0(4) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/relnote/cu404rn.htm.

Cisco Unity Service Pack CD 1

Cisco Unity Service Pack CD 1, which includes the Cisco Unity System Preparation Assistant. Refer to the "Downloading Software for Cisco Unity 4.0(4)" section of Release Notes for Cisco Unity Release 4.0(4) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/relnote/cu404rn.htm.

Determining the Drive Locations for Files on the Cisco Unity System

You plan drive locations for application, log, and database files on the Cisco Unity system:

•To maximize performance, data integrity, and reliability for Cisco Unity, and SQL Server or MSDE transaction logs.

•To maximize performance, data storage, and access capacity for Cisco Unity data.

The way in which logical drives on the Cisco Unity server are set up and which application, log, and database files are located on the drives depend on the size of the Cisco Unity system and the RAID volume configuration used.

Using one of the following sections, make note of the applicable drive locations for files on the Cisco Unity system that you are installing:

•Drive Locations for Files on a Small-Scale System

•Drive Locations for Files on a Medium-Scale System

•Drive Locations for Files on a Large-Scale System

The Cisco Unity Installation Guide alerts you when to refer to the file locations later in the installation process.

Drive Locations for Files on a Small-Scale System

A small-scale system has a maximum of 1,100 users and 32 ports.

Table 2-1 applies to the following small-scale RAID volume configurations:

•Single RAID 1 volume

•Single RAID 5 volume

•No RAID

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Note Except for the system drive, drive C, different drive letters may be used to label the drives.

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Table 2-1 Drive Locations for Files on a Small-Scale System 

Logical Drive	Files for Unified Messaging
C	•Operating system •Pagefile •MSDE 2000 program files (The default drive for MSDE 2000 program files is drive C and cannot be changed.)
D	•SQL Server 2000 or MSDE 2000 databases •SQL Server 2000 or MSDE 2000 transaction logs •Unity Message Repository (UMR) •Program files, including Cisco Unity and SQL Server 2000 •Cisco Unity trace logs

Drive Locations for Files on a Medium-Scale System

A medium-scale system has a maximum of 2,500 users, and more than 32 but no more than 48 ports.

Table 2-2 applies to the following medium-scale RAID volume configurations:

•Two RAID 1 volumes

•Single RAID 1 volume and a single RAID 5 volume (with or without a hot spare drive)

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Note Except for the system drive, drive C, different drive letters may be used to label the drives.

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Table 2-2 Drive Locations for Files on a Medium-Scale System 

Disk Array	Logical Drive	Files for Unified Messaging
First	C	•Operating system •Pagefile
First	D	•SQL Server 2000 transaction logs •Program files, including Cisco Unity and SQL Server 2000 •Cisco Unity trace logs
Second	E	•SQL Server 2000 databases •Unity Message Repository (UMR)

Drive Locations for Files on a Large-Scale System

A large-scale system has a maximum of 7,500 users and more than 48 ports.

Table 2-3 applies to the following large-scale RAID volume configurations:

•Three RAID 1 volumes

•Two RAID 1 volumes and a single RAID 5 volume (with or without a hot spare drive)

•Two RAID 1 volumes and a single RAID 10 volume (with or without a hot spare drive)

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Note Except for the system drive, drive C, different drive letters may be used to label the drives.

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Table 2-3 Drive Locations for Files on a Large-Scale System 

Disk Array	Logical Drive	Files for Unified Messaging
First	C	•Operating system •Pagefile
First	D	•Program files, including Cisco Unity and SQL Server 2000 •Cisco Unity trace logs •SQL Server transaction logs
Second	E	•SQL Server 2000 databases •Unity Message Repository (UMR)