Table Of Contents
Configuring Cisco Unity for Maintenance Tasks
Status Monitor
Message Store Manager Utility
Subscriber Message Store Status Report
Event Monitoring Service
Configuring Cisco Unity for Maintenance Tasks
Status Monitor
The Status Monitor is a Web-based application on the Cisco Unity server that runs separately from the Cisco Unity Administrator. It contains pages that provide information about system status, ports, reports, and disk drives. Each page of the Status Monitor displays key status information from the other Status Monitor pages in the taskbar at the bottom of the screen. (See Table 2-1 for information about each page in the Status Monitor.)
To access the Status Monitor, use one of the following two procedures. The method you use to log on to the Status Monitor depends on the authentication method that it uses. To learn more about the authentication methods that you can use with the Cisco Unity Administrator and the Status Monitor, refer to the "About Cisco Unity Administrator Authentication" section in the "Accessing the Cisco Unity Administrator" chapter in the Cisco Unity System Administration Guide. For more information on the accounts that you can use to access Cisco Unity, refer to the "About the Accounts That Can Be Used to Administer Cisco Unity" section in the same chapter. The Cisco Unity System Administration Guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag403/ex/index.htm.
To Log On to the Status Monitor When It Uses Integrated Windows Authentication
Step 1 
Log on to Windows on the Cisco Unity server (or a remote computer) by using either the administration account or an applicable Windows domain account.
Step 2 If you logged on to the Status Monitor on the Cisco Unity server, double-click the desktop shortcut to the Status Monitor.
If you logged on to the Status Monitor on a computer other than the Cisco Unity server, start Internet Explorer, and go to http://<Cisco Unity server name>/status.
Step 3 If Internet Explorer prompts you for a user name and password, enter the user name, password, and domain for the administration account or for an applicable Windows domain account.
To Log On to the Status Monitor When It Uses Anonymous Authentication
Step 1 Log on to Windows on the Cisco Unity server (or a remote computer) by using any domain account that has the right to log on locally.
Step 2 If you logged on to the Status Monitor on the Cisco Unity server, double-click the desktop shortcut to the Status Monitor.
If you logged on to the Status Monitor on a computer other than the Cisco Unity server, start Internet Explorer, and go to http://<Cisco Unity server name>/status.
Step 3 On the Cisco Unity Log On page, enter either the user name, password, and domain for the administration account, or enter the user name, password, and domain for an applicable Windows domain account, and click Log On.
Table 2-1 describes each page in the Status Monitor.
Table 2-1 Status Monitor Pages
Button
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Page Name
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Description
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System Status
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Shows whether Cisco Unity is operating, and allows you to start and exit from Cisco Unity. You can choose to exit after all calls are finished or to interrupt calls in progress with a message and then disconnect all calls and exit.
|
|
Port Status
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Shows the status of each port. This page is useful for testing and troubleshooting. For example, you can monitor an incoming call to see which call handlers the call is routed to.
|
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Report Status
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Shows the status of reports that have been generated.
|
|
Disk Drive Status
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Shows the total size and the available space of each drive and partition on the Cisco Unity server.
|
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Help
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Displays the online Help.
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Access to the Status Monitor is controlled by class of service. Internet Explorer is also required to view the Status Monitor pages.
To Set Up or Modify Access to the Status Monitor
Step 1 In the Cisco Unity Administrator, go to any Subscribers > Class of Service page.
Step 2 Click the Find icon.
Step 3 Double-click the class of service that you want to modify.
Step 4 Go to the System Access page.
Step 5 Check the Unity Administrator Application Access check box.
Step 6 Under Troubleshooting and Administration, check the Status Monitor Access check box.
Step 7 Click the Save icon.
Message Store Manager Utility
The Message Store Manager utility, available in Tools Depot, can be used for a variety of subscriber message store maintenance tasks, including updating subscriber properties, archiving messages, deleting messages, and running detailed mailbox status reports, all according to configurable schedules.
The Message Store Manager utility allows administrators to set up subscriber groups, called agents. Each action that an administrator sets up the Message Store Manager utility to do is performed on an agent, or on a specified subset of the members of the agent. Agents are set up by using Cisco Unity distribution lists, classes of service, extension ranges, imported CSV files, or home mail servers. Any membership changes to these groups that are made by using the Cisco Unity Administrator are automatically carried forward to the Message Store Manager agents.
After setting up the agents, you can configure and schedule tasks to be run daily, weekly, or monthly, according to the needs of your site.
For more information on setting up agents and using the Message Store Manager utility, refer to the online Help for the utility.
Subscriber Message Store Status Report
The Subscriber Message Store Status report is one of the maintenance tools available in the Message Store Manager utility. The report is a CSV file that contains detailed data about each subscriber mailbox that was included in the selected agent. It allows administrators to see and have a record of subscriber mailbox information, including the capacity of each mailbox, whether "mailbox full" warnings have been generated, the count and size of all messages in the mailbox, and other information specific to message type.
Subscriber Message Store Status reports are written to a file that is unique to the agent and to the time that the report generation began. For example, the file name for a report for the "Sales" agent could be Sales_MailboxDump_021002_091437.csv. Report files are saved in the Temp directory of the account used to run the report.
Event Monitoring Service
The Event Monitoring Service (EMS) sends e-mail, voice messages, or both to subscribers or public distribution lists in response to an error condition or potential problem on the Cisco Unity server. The utility monitors the Windows application log and sends notification when a specified event occurs, such as "Disk almost full."
The EMS has one predefined event notification, All Unity Errors, which sends notification for all errors that originate from a Cisco Unity component. This predefined event notification is disabled by default and cannot be deleted. Note that you can modify the All Unity Errors event by excluding individual sources.
By using the EMS, you can do the following:
•Create new event notifications
•Modify existing event notifications
•Add recipients
•Delete recipients
•Enable and disable event notifications
•Individually enable and disable recipients for receiving event notifications
•Configure how frequently recipients are notified for a particular event
•Choose the message type that EMS uses to notify recipients (for details, see Table 2-2)
Table 2-2 Types of Message Notifications EMS Can Send
Message Type
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Description
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Voice message
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A recorded notification is sent to one or more subscribers or public distribution lists. With this option, you can use the default message, or you can record the message you want to be sent. The recording must be a WAV file. If Cisco Unity is configured for failover, the WAV file must be saved on the secondary server. You can use a recording and playback device on the active primary server to record your message. (Refer to the "Recording Greetings and Names" section in the "Using the Cisco Unity Administrator" chapter of the Cisco Unity System Administration Guide for more information about making recordings.)
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E-mail message
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A text message is sent to one or more subscribers or public distribution lists.
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SMTP message
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A text message is sent through an SMTP gateway. This capability is useful when the message store server is not available, or if you want to send notification through the Internet to an e-mail address at another location.
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The EMS monitors the Windows Event logs; it does not write events to the system or security logs. For information on how to generate an Event Log report for all application events on the Cisco Unity server, or for the events that apply only to Cisco Unity, refer to the "Event Log Report" section in the "Reports" chapter of the Cisco Unity System Administration Guide. You can also view application events by using the Windows Event Viewer (on the Windows Start menu, click Programs > Administrative Tools > Event Viewer). You can identify the Cisco Unity events as those events that begin with CiscoUnity (for example, "CiscoUnity_LogMgr"). For more information on Windows events, refer to the Windows Event Viewer online Help.
Note The Cisco Unity System Administration Guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag403/ex/index.htm.
Do the following procedure to set up event notification. Note that you can set up notifications to be sent by voice mail, e-mail, or SMTP, or any combination of the three. For instructions on modifying events, message types, or recipients, refer the EMS online Help.
To Set Up Event Notification
Step 1 On the Cisco Unity server, click the Cisco Unity Tools Depot icon.
Step 2 In the left pane of the Tools Depot window, expand Diagnostic Tools, and double-click Event Monitoring Service.
Step 3 If you are starting the Event Monitoring Service for the first time, when prompted, enter the password for an account that EMS uses, and click OK. Otherwise, continue with Step 4.
Step 4 On the File menu, click New > Recipient. The Create New Recipient dialog box appears.
Step 5 In the Recipient Name field, enter a name for the recipient you want to receive notification.
Step 6 To select a recipient for notification by voice message:
a. Click the Voice Mail tab.
b. Depending on the type of recipient you want to select, click either Subscriber or Distribution List.
c. Click Select.
d. In the Search dialog box, click Search, click the applicable subscriber or distribution list, and click OK.
e. If you do not want to add a recipient for notification by e-mail or by SMTP, click OK, and skip to Step 9. Otherwise, continue with Step 7 to set up notification by e-mail, or Step 8 to set up notification by SMTP.
Step 7 To select a recipient for notification by e-mail:
a. Click the E-Mail tab.
b. Depending on the type of recipient you want to select, click either Subscriber or Distribution List.
c. Click Select.
d. In the list, click the applicable subscriber or distribution list, and click OK.
e. If you do not want to add a recipient for notification by SMTP, click OK, and skip to Step 9. Otherwise, continue with Step 8.
Step 8 To select a recipient for notification by SMTP:
a. Click the SMTP tab.
b. In the New SMTP Address field, enter a fully qualified SMTP address that you want to receive notification.
c. Click >> to add the SMTP address to the SMTP Addresses list.
d. Repeat Step 8b and Step 8c to add more SMTP addresses.
e. Click OK.
Step 9 In the File menu, click New > Event. The Add New Event dialog box appears.
Step 10 In the Source list, click the name of the source for the error you want to monitor.
Step 11 Under ID, click one of the following:
All Event IDs
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Sends notification for all event log messages from the source you selected in Step 10.
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Specific Event ID
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Sends notification only for the event ID you enter in the field to the right of this option.
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Step 12 In the Type list, click one of the following:
Errors
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Sends notification only for error events that appear in the Event log.
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Errors & Warnings
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Sends notification for error and warning events that appear in the Event log.
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Errors, Warnings & Informational
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Sends notification for error, warning, and informational events that appear in the Event log.
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Step 13 In the Notes field, enter a name to indicate what this event monitors.
Step 14 To configure a voice message for notification by voice message:
a. To the right of the Voice Mail File Name field, click ..., browse to the WAV file you want to use as the voice message, and click OK. EMS will send this recording as a voice message.
b. In the Voice Mail Priority list, click Urgent, Normal, or Low, as applicable.
c. If you do not want to configure notification by e-mail or by SMTP, click OK, and skip to Step 16. Otherwise, continue with Step 15.
Step 15 To configure e-mail or SMTP content for notification by e-mail or by SMTP:
a. In the E-Mail Subject field, enter the subject line for the e-mail or SMTP notification that EMS will send. You can enter text, or right-click to see a menu of insertion strings that EMS provides. For example, you can enter Cisco Unity Failover Occurred.
b. In the E-Mail Priority field, click Urgent, Normal, or Low, as applicable.
c. In the E-Mail Body field, accept the default body text, or enter customized body text for the e-mail or SMTP notification that EMS will send. You can enter text, or right-click to see a menu of insertion strings that EMS provides.
d. Click OK.
Step 16 In the right pane of the Event Monitoring Service window, under Recipients, click the Add Recipients icon.
Step 17 In the Edit Recipients for Event dialog box, check the Active check box for all recipients you created in Step 4 to receive the event notification, and click OK.
Step 18 Near the top of the right pane, check the Active check box, and click Apply.
Step 19 Close the Event Monitoring Service window and the Tools Depot window.
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