Table Of Contents
Modifying the Cisco Unity 4.0(3) System
Task List for Modifying the Cisco Unity 4.0(3) System
Adding, Exchanging, or Removing Voice Cards
Task List for Adding, Exchanging, or Removing Voice Cards Without Failover
Task List for Adding, Exchanging, or Removing Voice Cards When Failover Is Configured
Disabling Virus-Scanning and Cisco Security Agent Services
Running the Cisco Unity Installation and Configuration Assistant to Install Voice Card Software
Re-enabling Virus-Scanning and Cisco Security Agent Services
Adding Voice Messaging Ports
Task List for Adding Voice Messaging Ports Without Failover
Task List for Adding Voice Messaging Ports When Failover Is Configured
Obtaining Cisco Unity License Files
Running the Cisco Unity License File Wizard to Add Voice Messaging Ports
Upgrading from MSDE 2000 to SQL Server 2000
Programming the Phone System for the Additional Voice Messaging Ports
Configuring the Additional Voice Messaging Ports in Cisco Unity
Adding Cisco Unity User Licenses
Task List for Adding Cisco Unity User Licenses Without Failover
Task List for Adding Cisco Unity User Licenses When Failover Is Configured
Obtaining Cisco Unity License Files
Running the Cisco Unity License File Wizard to Add User Licenses
Adding Languages
Task List for Adding Languages to the Cisco Unity System Without Failover
Task List for Adding Languages When Failover Is Configured
Obtaining Cisco Unity License Files
Running the Cisco Unity License File Wizard to Add Languages
Disabling Virus-Scanning and Cisco Security Agent Services
Running the Cisco Unity Installation and Configuration Assistant to Add Languages
Re-enabling Virus-Scanning and Cisco Security Agent Services
Adding Text to Speech
Task List for Adding Text to Speech Without Failover
Task List for Adding Text to Speech When Failover Is Configured
Obtaining Cisco Unity License Files
Running the Cisco Unity License File Wizard to Add Text to Speech
Disabling Virus-Scanning and Cisco Security Agent Services
Running the Cisco Unity Installation and Configuration Assistant to Add Text to Speech
Re-enabling Virus-Scanning and Cisco Security Agent Services
Adding AMIS Networking
Task List for Adding AMIS Networking
Obtaining Cisco Unity License Files
Running the Cisco Unity License File Wizard to Add AMIS Networking
Adding Bridge Networking
Adding VPIM Networking
Task List for Adding VPIM Networking
Obtaining Cisco Unity License Files
Running the Cisco Unity License File Wizard to Add VPIM Networking
Adding Other Networking Options
Moving the Cisco Unity Trace Logs and UMR
Installing Recommended Service Packs and Updates
Changing the Passwords on Cisco Unity Services Accounts
Changing the Authentication Method to Use for the Cisco Unity Administrator
Adding an IP Integration (Cisco CallManager or SIP)
Task List for Adding an IP Integration (Cisco CallManager or SIP) Without Failover
Task List for Adding an IP Integration (Cisco CallManager or SIP) When Failover Is Configured
Obtaining Cisco Unity License Files
Running the Cisco Unity License File Wizard to Add Voice Messaging Ports
Upgrading from MSDE 2000 to SQL Server 2000
Adding Failover to the Cisco Unity System When Exchange Is Already on a Separate Server
Task List for Adding Failover to the Cisco Unity System When Exchange Is Already on a Separate Server
Obtaining Cisco Unity License Files
Running the Cisco Unity License File Wizard to Add Failover
Modifying the Cisco Unity 4.0(3) System
The task lists and procedures in this chapter apply only to modifying a Cisco Unity system that is already running version 4.0(3).
If you are making a single modification to the Cisco Unity system, see the applicable section in this chapter. If you are making multiple modifications, use the "Task List for Modifying the Cisco Unity 4.0(3) System" section to make them in the correct order.
For information on upgrading Cisco Unity 4.0(x) software, see "Upgrading Cisco Unity 4.0(x) Software to Version 4.0(3)."
This chapter contains the following sections:
•
Task List for Modifying the Cisco Unity 4.0(3) System
•Adding, Exchanging, or Removing Voice Cards
•Adding Voice Messaging Ports
•Adding Cisco Unity User Licenses.
•Adding Languages
•Adding Text to Speech
•Adding AMIS Networking
•Adding Bridge Networking
•Adding VPIM Networking
•Adding Other Networking Options
•Moving the Cisco Unity Trace Logs and UMR
•Installing Recommended Service Packs and Updates
•Changing the Passwords on Cisco Unity Services Accounts
•Changing the Authentication Method to Use for the Cisco Unity Administrator
•Adding an IP Integration (Cisco CallManager or SIP)
•Adding Failover to the Cisco Unity System When Exchange Is Already on a Separate Server
Task List for Modifying the Cisco Unity 4.0(3) System
This task list contains all possible supported tasks for modifying a Cisco Unity system that is running version 4.0(3). (To upgrade to version 4.0(3), see "Upgrading Cisco Unity 4.0(x) Software to Version 4.0(3).")
If a task does not apply to your situation, skip it.
1. Add, exchange, or remove voice cards. See the "Adding, Exchanging, or Removing Voice Cards" section.
2. Add voice messaging ports. See the "Adding Voice Messaging Ports" section. (Note that if you are adding ports for a new IP integration, skip this task. You will handle adding ports when you create the integration in Task 14.)
3. Add Cisco Unity user licenses. See the "Adding Cisco Unity User Licenses" section.
4. Add languages. See the "Adding Languages" section.
5. Add text to speech. See the "Adding Text to Speech" section.
6. Add AMIS Networking. See the "Adding AMIS Networking" section.
7. Add Bridge Networking. See the "Adding Bridge Networking" section.
8. Add VPIM Networking. See the "Adding VPIM Networking" section.
9. Add Digital Networking, SMTP Networking, or Internet Subscribers. See the "Adding Other Networking Options" section.
10. Move the Cisco Unity trace logs and the Unity Message Repository (UMR) to a different location. See the "Moving the Cisco Unity Trace Logs and UMR" section.
11. Install recommended service packs and updates qualified for a Cisco Unity system. See the "Installing Recommended Service Packs and Updates" section
12. Change passwords on Cisco Unity Services Accounts. See the "Changing the Passwords on Cisco Unity Services Accounts" section.
13. Change the authentication method that the Cisco Unity Administrator uses from Integrated Windows authentication to Anonymous authentication, or vice versa. See the "Changing the Authentication Method to Use for the Cisco Unity Administrator" section
14. Add an IP integration. See the "Adding an IP Integration (Cisco CallManager or SIP)" section.
15. Add Cisco Unity failover. See the "Adding Failover to the Cisco Unity System When Exchange Is Already on a Separate Server" section.
Adding, Exchanging, or Removing Voice Cards
This section contains two task lists. Use the applicable list to update the Cisco Unity system correctly, depending on whether the system is using failover:
•Task List for Adding, Exchanging, or Removing Voice Cards Without Failover
•Task List for Adding, Exchanging, or Removing Voice Cards When Failover Is Configured
Caution The number of voice messaging ports allowed on a Cisco Unity server is controlled by a setting in the license file. If the number of ports on the voice cards in the server is greater than the license file allows, only the number of ports specified in the license file will work.
Task List for Adding, Exchanging, or Removing Voice Cards Without Failover
Note If the system is using Cisco Unity failover, see the "Task List for Adding, Exchanging, or Removing Voice Cards When Failover Is Configured" section instead.
1. Determine the current setting for the Intel Dialogic quiet parameter. See the "Determining the Current Setting for the Intel Dialogic Quiet Parameter" section.
2. Exit the Cisco Unity software. For more information, see "Exiting and Starting the Cisco Unity Software and Server."
3. Uninstall voice card software. See the "Removing the Intel Dialogic Software" section.
4. Shut down the server. For more information, see "Exiting and Starting the Cisco Unity Software and Server."
5. Add, exchange, or remove the voice cards. See the "Installing Voice Cards" section.
6. Restart the Cisco Unity server. For more information, see "Exiting and Starting the Cisco Unity Software and Server."
7. If the Cisco Unity server still contains voice cards, and virus-scanning software or Cisco Security Agent for Cisco Unity is installed: Disable virus-scanning services and the Cisco Security Agent service. See the "Disabling Virus-Scanning and Cisco Security Agent Services" section.
8. If the Cisco Unity server still contains voice cards: Run the Cisco Unity Installation and Configuration Assistant. See the "Running the Cisco Unity Installation and Configuration Assistant to Install Voice Card Software" section.
9. If the Cisco Unity server still contains voice cards: Reset the Intel Dialogic quiet parameter. See the "Resetting the Intel Dialogic Quiet Parameter" section.
10. If the Cisco Unity server still contains voice cards, and virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Re-enable virus-scanning services and the Cisco Security Agent service. See the "Re-enabling Virus-Scanning and Cisco Security Agent Services" section.
11. If you removed voice cards: Remove the unused voice messaging ports on the Cisco Unity server. Refer to the "Changing the Settings for an Existing Integration" section in the applicable Cisco Unity integration guide, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guides_list.html.
Task List for Adding, Exchanging, or Removing Voice Cards When Failover Is Configured
Begin the following tasks on the primary Cisco Unity server. The task list alerts you when to update the secondary Cisco Unity server.
1. Determine the current setting for the Intel Dialogic quiet parameter. See the "Determining the Current Setting for the Intel Dialogic Quiet Parameter" section.
2. Exit the Cisco Unity software. For more information, see "Exiting and Starting the Cisco Unity Software and Server."
3. Uninstall voice card software. See the "Removing the Intel Dialogic Software" section.
4. Shut down the server. For more information, see "Exiting and Starting the Cisco Unity Software and Server."
5. Add, exchange, or remove the voice cards. See the "Installing Voice Cards" section.
6. Restart the Cisco Unity server. For more information, see "Exiting and Starting the Cisco Unity Software and Server."
7. If the Cisco Unity server still contains voice cards, and virus-scanning software or Cisco Security Agent for Cisco Unity is installed: Disable virus-scanning services and the Cisco Security Agent service. See the "Disabling Virus-Scanning and Cisco Security Agent Services" section.
8. If the Cisco Unity server still contains voice cards: Run the Cisco Unity Installation and Configuration Assistant. See the "Running the Cisco Unity Installation and Configuration Assistant to Install Voice Card Software" section.
9. If the Cisco Unity server still contains voice cards: Reset the Intel Dialogic quiet parameter. See the "Resetting the Intel Dialogic Quiet Parameter" section.
10. If the Cisco Unity server still contains voice cards, and virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Re-enable virus-scanning services and the Cisco Security Agent service. See the "Re-enabling Virus-Scanning and Cisco Security Agent Services" section.
11. If you removed voice cards: Remove the unused voice messaging ports on the Cisco Unity server. Refer to the "Changing the Settings for an Existing Integration" section in the applicable Cisco Unity integration guide, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guides_list.html.
12. On the secondary Cisco Unity server, repeat Task 1. through Task 11.
Disabling Virus-Scanning and Cisco Security Agent Services
You disable virus-scanning and Cisco Security Agent services on the server so that they do not slow down the installation of software or cause the installations to fail. The Cisco Unity Installation Guide alerts you when to re-enable the services after all of the installation procedures that can be affected are complete.
To Disable and Stop Virus-Scanning and Cisco Security Agent Services
Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services.
Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.
Step 3 Disable and stop each virus-scanning service and the Cisco Security Agent service:
a. In the right pane, double-click the service.
b. On the General tab, in the Startup Type list, click Disabled. This prevents the service from starting when you restart the server.
c. Click Stop to stop the service immediately.
d. Click OK to close the Properties dialog box.
Step 4 When the services have been disabled, close the Services MMC.
Running the Cisco Unity Installation and Configuration Assistant to Install Voice Card Software
The Cisco Unity Installation and Configuration Assistant checks the system, then reinstalls Cisco Unity with the voice card software.
Caution When you run the Cisco Unity Installation and Configuration Assistant, Cisco Unity is uninstalled and then reinstalled. Fields will contain values from the current installation. Do not change any values unless you are instructed to do so in the following procedure, or the system may not be updated correctly.
To Run the Cisco Unity Installation and Configuration Assistant to Install Voice Card Software
Step 1 Log on to Windows by using the Cisco Unity installation account.
Caution If you have not already done so, disable virus-scanning and Cisco Security Agent services on the server, if applicable. Otherwise, the installation may fail.
Step 2 On Cisco Unity DVD 1 or CD 1, or from the location to which you saved the downloaded Cisco Unity CD 1 image files, browse to the root directory and double-click Setup.exe.
Step 3 If prompted, double-click the language of your choice to continue the installation.
Step 4 If Cisco Unity is not set up to use SSL, the Set Up the Cisco Personal Communications Assistant to Use SSL page appears. Click Do Not Set Up Cisco Personal Communications Assistant to Use SSL, and click Next.
Note If you want to set up Cisco Unity to use SSL, see the "Manual Procedures for Setting Up Cisco Unity to Use SSL" chapter after you are finished modifying the system.
Step 5 On the Summary screen, click Add or Change Cisco Unity Features.
Step 6 Click Next or Continue without changing values until the Select Features dialog box appears.
Step 7 In the Select Features dialog box:
a. Uncheck the Upgrade Cisco Unity check box.
b. If the Cisco Unity license includes text to speech, check the Enable TTS check box.
If not, uncheck the Enable TTS check box.
c. Check the Install Voice Card Software check box.
Step 8 Click Next or Continue without changing values until you are prompted to restart the Cisco Unity server.
Step 9 Do the applicable steps depending on whether the Cisco Unity server contains Intel Dialogic D/120JCT-Euro or D/240PCI-T1 voice cards:
If the server does not contain
Intel Dialogic D/120JCT-EURO
or D/240PCI-T1 voice cards
|
Check the Yes, I Want to Restart My Computer Now check box, and click Finish. Cisco Unity software is now upgraded.
|
If the server contains
Intel Dialogic D/120JCT-EURO
or D/240PCI-T1 voice cards
|
a. Uncheck the Yes, I Want to Restart My Computer Now check box, and click Finish.
Caution If the Cisco Unity server contains Intel Dialogic D/120JCT-EURO or D/240PCI-T1 voice cards, do not restart the server now or you will not be able to access the Cisco Unity Administrator after Cisco Unity is installed.
b. Do the procedure under "Software Settings" for your voice card in "Voice Cards."
c. Restart the Cisco Unity server.
|
Step 10 In the main window of the Cisco Unity Installation and Configuration Assistant, click Run the Cisco Unity Services Configuration Wizard. (Note that you should be logged on to Windows with the Cisco Unity installation account.)
Step 11 On the Welcome screen, click Next.
Step 12 Choose the message store type, and click Next.
Step 13 Follow the on-screen prompts to complete the services configuration.
Step 14 In the main window of the assistant, click Run the Cisco Unity Message Store Configuration Wizard. (Note that you should be logged on to Windows with the Cisco Unity installation account.)
Step 15 Confirm that the message store server is running. If the message store server is not running, configuring the message store will fail.
Step 16 On the Welcome screen, click Next.
Step 17 Follow the on-screen prompts.
Step 18 When message store configuration is complete, click Finish.
Step 19 When the Summary screen appears, click Close.
Re-enabling Virus-Scanning and Cisco Security Agent Services
You re-enable virus-scanning and Cisco Security Agent services now that all of the software installations that could have been affected if the services were running are complete.
To Re-enable and Start Virus-Scanning and Cisco Security Agent Services
Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services.
Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.
Step 3 Re-enable and start each virus-scanning service and the Cisco Security Agent service:
a. In the right pane, double-click the service.
b. On the General tab, in the Startup Type list, click Automatic to re-enable the service.
c. Click Start to start the service.
d. Click OK to close the Properties dialog box.
Step 4 When the services have been re-enabled, close the Services MMC.
Adding Voice Messaging Ports
Note If you are adding ports as part of a new IP integration, skip this section. You will handle adding ports when you create the integration.
This section contains two task lists. Use the applicable list to update the Cisco Unity system correctly, depending on whether the system is using failover:
•Task List for Adding Voice Messaging Ports Without Failover
•Task List for Adding Voice Messaging Ports When Failover Is Configured
Note that license(s) must have been purchased to add voice messaging ports.
Task List for Adding Voice Messaging Ports Without Failover
Note If the system is using Cisco Unity failover, see the "Task List for Adding Voice Messaging Ports When Failover Is Configured" section instead.
1. Obtain the license file(s) for the licensed additional voice messaging ports. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add Voice Messaging Ports" section.
3. If the number of ports is changing from 32 or fewer to more than 32, upgrade from MSDE 2000 to SQL Server 2000. See the "Upgrading from MSDE 2000 to SQL Server 2000" section.
4. Program the phone system for the additional voice messaging ports. See the "Programming the Phone System for the Additional Voice Messaging Ports" section.
5. For circuit-switched phone systems: Install additional voice cards in the Cisco Unity server, if applicable and if you have not done so already. See the "Adding, Exchanging, or Removing Voice Cards" section.
6. Configure Cisco Unity to use the additional ports. See the "Configuring the Additional Voice Messaging Ports in Cisco Unity" section.
Task List for Adding Voice Messaging Ports When Failover Is Configured
Begin the following tasks on the primary Cisco Unity server. The task list alerts you when to update the secondary Cisco Unity server.
1. Obtain the license file(s) for the licensed additional voice messaging ports. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add Voice Messaging Ports" section.
3. Program the phone system for the additional voice messaging ports. See the "Programming the Phone System for the Additional Voice Messaging Ports" section.
4. For circuit-switched phone systems: Install voice cards in the Cisco Unity server, if applicable and if you have not done so already. See the "Adding, Exchanging, or Removing Voice Cards" section.
5. Configure Cisco Unity to use the additional ports. See the "Configuring the Additional Voice Messaging Ports in Cisco Unity" section.
6. On the secondary Cisco Unity server, repeat Task 4. and Task 5.
Obtaining Cisco Unity License Files
License files, which enable the features purchased by the customer, are required for installing Cisco Unity software, for some upgrades, and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.
Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files. The Cisco Unity Installation Guide later provides specific instructions on the use of the license files. (For more information on licensing, refer to White Paper: Licensing for Cisco Unity at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/licenses.htm.)
Note If the system is using failover, you install the license files only on the primary server.
The following information is required during registration:
•The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity computer.
•The product authorization key (PAK), which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1.
Do the following two procedures in the order listed.
To Get the MAC Address of the Cisco Unity Computer
Step 1 On the computer on which Cisco Unity will be installed, on the Windows Start menu, click Programs > Accessories > Command Prompt.
Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.
Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)
If the server contains more than one NIC, one value will appear for each NIC. Use the value for the primary NIC.
Step 4 Close the Command Prompt window.
To Register and Obtain the License Files
Step 1 Browse to the applicable registration site (URLs are case sensitive):
Step 2 In the Voice Products section, under Cisco Unity Software, click 4.0 New Install & Add-On Feature Licenses.
Step 3 Enter the requested information, and click Submit.
Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.
If license files are lost, it can take up to one business day to get another copy.
If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:
Or send e-mail to licensing@cisco.com.
You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1).
Note Cisco Unity software comes with a default license file that has a minimal number of settings. The license file allows installation of a Cisco Unity demonstration system. For information and instructions on installing a demonstration system, refer to the "Installing a Cisco Unity Demonstration System" section of the Cisco Unity release notes.
Running the Cisco Unity License File Wizard to Add Voice Messaging Ports
Note If you are installing a licensed feature on the secondary Cisco Unity server now, skip this section. You install the license files only on the primary server.
To Run the License File Wizard to Add Voice Messaging Ports
Step 1 On the Cisco Unity server, log on to Windows by using the Cisco Unity installation account.
Step 2 Double-click the Cisco Unity Tools Depot icon on the desktop.
Step 3 Under Administration Tools, double-click License File Install Wizard.
Step 4 On the Welcome screen, click Next.
Step 5 Click Add.
Step 6 Insert the Cisco Unity license file disk, if applicable.
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing attached files with the licenses for Cisco Unity features. The instructions in the e-mail directed that the attached files be saved.)
Step 7 Browse to drive A or to the location where the license files are stored.
Step 8 Double-click the license file to add it to the License Files list.
If prompted, click Yes to copy the license file to the local system.
Caution License files are used cumulatively. Do not remove files from the License Files list, or the licenses provided by those files will be deactivated.
Step 9 If you are adding more than one license file, click Add, and repeat Step 7 and Step 8 for each license file.
Step 10 Click Next.
Step 11 In the Licenses list, confirm that the license information is correct.
Step 12 Click Next.
Step 13 Click Finish.
Step 14 Close the Cisco Unity Tools Depot window.
Step 15 Restart the Cisco Unity server.
Upgrading from MSDE 2000 to SQL Server 2000
A Cisco Unity system with more than 32 ports requires SQL Server 2000 instead of MSDE 2000. Do not install SQL Server 2000 on a system with 32 ports or fewer; such a system is licensed only for MSDE 2000.
Note that you must install MSDE 2000 Service Pack 3 before you upgrade to SQL Server 2000, even if Security Rollup Package 1 for MSDE was previously installed.
Do the following three procedures in the order listed.
To Install MSDE Service Pack 3
Step 1 On the Windows Start menu, click Run, then run
<Drive>\Commserver\kill -f av*.*
to manually stop all Cisco Unity services.
Step 2 On Cisco Unity Service Packs CD 1, or from the location to which you saved the downloaded Service Packs CD 1 image files, copy the MSDE_SP3 directory to the root directory of drive C.
Step 3 Remove the disc from the CD-ROM drive, if applicable.
Step 4 On the Windows Start menu, click Run, then run
C:\MSDE_SP3\MSDE\Setup.exe /upgradesp SQLRUN blanksapwd=1
Step 5 Follow the on-screen prompts to complete the installation.
Step 6 When the installation is finished, click Yes to restart the server.
Step 7 Delete the directory MSDE_SP3 to free hard disk space.
To Upgrade from MSDE 2000 to SQL Server 2000
Step 1 Log on to Windows.
Step 2 Exit the Cisco Unity software.
Step 3 Insert the Cisco Unity Data Store 2000 disc in the CD-ROM drive.
If the CD does not run automatically, browse to the root directory, and double-click Autorun.exe.
Step 4 Click SQL Server 2000 Components.
Step 5 Click Install Database Server.
Step 6 In the Welcome dialog box, click Next.
Step 7 In the Computer Name dialog box, click Next to accept the default setting Local Computer.
Step 8 In the Installation Selection dialog box, click Upgrade, Remove, or Add Components to an Existing Instance of SQL Server, and click Next.
Step 9 Follow the on-screen prompts until the Upgrade dialog box appears.
Step 10 In the Upgrade dialog box, check the Yes, Upgrade My Programs check box, and click Next.
Step 11 In the Choose Licensing Mode dialog box, click Processor License For, and enter the number of processors in the Cisco Unity server.
Step 12 Click Continue.
Step 13 Click Yes to install additional components.
Step 14 In the Select Components dialog box, check the check boxes for the following components:
•Server Components, and all subcomponents
•Management Tools, and all subcomponents
•Client Connectivity
Step 15 Click Next.
Step 16 In the Start Copying Files dialog box, click Next.
Step 17 Click Finish.
To Install SQL Server 2000 Service Pack 3
Step 1 On the Windows Start menu, click Run, then run
<Drive>\Commserver\kill -f av*.*
to manually stop all Cisco Unity services.
Step 2 On Cisco Unity Service Packs CD 1, or from the location to which you saved the downloaded Service Packs CD 1 image files, browse to the SQL2000_SP3\x86\Setup directory, and double-click Setupsql.exe.
Step 3 On the Welcome screen, click Next.
Step 4 Follow the on-screen prompts until the Connect to Server dialog box appears.
Step 5 In the Connect to Server dialog box, choose Windows authentication, and click Next.
Step 6 If the SA Password Warning dialog box appears, enter and confirm the password, and click OK.
Step 7 Check the Upgrade Microsoft Search and Apply SQL Server 2000 SP3 (Required) check box, and click Continue. (Do not check the Enable Cross-Database Ownership Chaining for All Databases (Not Recommended) check box.)
Step 8 Follow the on-screen prompts.
Step 9 Click Finish to begin installing components.
Step 10 When the Setup message appears, click OK.
Step 11 Click Finish to restart the server.
Programming the Phone System for the Additional Voice Messaging Ports
The way you provide additional ports for the Cisco Unity system depends on the type of phone system integration. See the applicable procedure:
•To Program Cisco CallManager for the Additional Voice Messaging Ports, below
•To Program SIP for the Additional Voice Messaging Ports
•To Program a Circuit-Switched Phone System for the Additional Voice Messaging Ports
To Program Cisco CallManager for the Additional Voice Messaging Ports
Step 1 If Cisco Unity is not configured for failover, in the Cisco CallManager Administration, add the ports to the voice mail server that the Cisco Unity server uses. Refer to the Cisco CallManager Administration Guide.
If Cisco Unity is configured for failover, in the Cisco CallManager Administration, add the ports to the voice mail server that the primary Cisco Unity server uses, then add the same ports to the voice mail server that the secondary Cisco Unity server uses. Refer to the Cisco CallManager Administration Guide.
Caution When Cisco Unity is configured for failover, the name of the voice mail server and voice mail ports that serve the secondary server must be different from the name of the voice mail server and voice mail ports that serve the primary server. Otherwise, the secondary server cannot function correctly.
Step 2 If Cisco Unity is configured for failover, skip to Step 3.
If Cisco Unity is not configured for failover, for the new ports, set the Forward Busy and Forward No Answer fields so incoming calls are forwarded only to ports that will answer calls:
a. Plan how Cisco Unity will use the old and new ports for answering calls and dialing out. Refer to the "Planning How the Voice Messaging Ports Will Be Used by Cisco Unity" section in the applicable Cisco CallManager integration guide, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guides_list.html.
b. In the Cisco CallManager Administration, click Feature > Voice Mail > Cisco Voice Mail Port.
c. On the Cisco Voice Mail Port Configuration page, in the Cisco Voice Mail Ports list, confirm that all voice mail ports that will answer calls have the Forward Busy and Forward No Answer fields set for forward to the next voice mail port that will answer calls.
d. In the Cisco Voice Mail Ports list, click the name of the last voice mail port that will answer calls in Cisco Unity.
e. Set the Forward Busy and Forward No Answer fields to forward to the first voice mail port that will answer calls in Cisco Unity.
f. Click Update.
g. In the Cisco Voice Mail Ports list, click the name of the first voice mail port that will not answer calls in Cisco Unity.
h. Under Call Forwarding Information, delete the extensions in the Forward Busy field.
i. Under Call Forwarding Information, set the Forward No Answer field to forward to the first voice mail port that will answer calls in Cisco Unity.
j. Click Update.
k. Repeat Step g through Step j for the remaining voice mail ports that will not answer calls in Cisco Unity.
l. Exit the Cisco CallManager Administration.
Step 3 If Cisco Unity is configured for failover, for the new ports, set the Forward Busy field so incoming calls are forwarded only to ports that will answer calls and set the Forward No Answer field so calls can be forwarded to the secondary server when failover occurs:
a. In the Cisco CallManager Administration, click Feature > Voice Mail > Cisco Voice Mail Port.
b. On the Cisco Voice Mail Port Configuration page, in the Cisco Voice Mail Ports list, confirm that all voice mail ports that will answer calls on the primary Cisco Unity server have the Forward Busy and Forward No Answer fields set for forward to the next voice mail port that will answer calls.
c. For the last voice mail port that will answer calls on the primary Cisco Unity server, set the Forward Busy field to the first voice mail port on the primary server.
If there are voice mail ports on the primary server that will not answer calls (for example, voice mail ports set only to Dialout MWI), leave the Forward Busy field for those ports blank.
Caution In programming Cisco CallManager, do not send calls to ports in Cisco Unity that cannot answer calls (ports that are not set to Answer Calls). For example, if a port is set only to Dialout MWI, do not send calls to it.
d. For all voice mail ports that will answer calls on the primary Cisco Unity server, set the Forward No Answer field to the first voice mail port on the secondary server.
If there are voice mail ports on the primary server that will not answer calls (for example, voice mail ports set only to Dialout MWI), set the Forward No Answer field to the first voice mail port on the primary server.
Caution In programming Cisco CallManager, do not send calls to ports in Cisco Unity that cannot answer calls (ports that are not set to Answer Calls). For example, if a port is set only to Dialout MWI, do not send calls to it.
e. For the last voice mail port that will answer calls on the secondary Cisco Unity server, set the Forward Busy and Forward No Answer fields to the first voice mail port on the secondary server.
If there are voice mail ports on the secondary server that will not answer calls (for example, voice mail ports set only to Dialout MWI), leave the Forward Busy field blank and set the Forward No Answer field to the first voice mail port on the secondary server.
Caution In programming Cisco CallManager, do not send calls to ports in Cisco Unity that cannot answer calls (ports that are not set to Answer Calls). For example, if a port is set only to Dialout MWI, do not send calls to it.
f. Exit the Cisco CallManager Administration.
To Program SIP for the Additional Voice Messaging Ports
Step 1 Plan how Cisco Unity will use the old and new ports for answering calls and dialing out. Refer to the "Planning How the Voice Messaging Ports Will Be Used by Cisco Unity" section in the applicable Cisco CallManager integration guide, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guides_list.html.
Step 2 On the SIP proxy server, add the ports. Refer to the documentation for the SIP proxy server.
To Program a Circuit-Switched Phone System for the Additional Voice Messaging Ports
Step 1 Plan how Cisco Unity will use the old and new ports for answering calls and dialing out. Refer to the "Planning How the Voice Messaging Ports Will Be Used by Cisco Unity" section in the applicable Cisco CallManager integration guide, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guides_list.html.
Step 2 Program the phone system to enable the new ports and to send incoming calls only to ports that will answer calls. Refer to the documentation for the phone system. Also refer to the "Programming the <Name> Phone System" in the applicable Cisco Unity integration guide.
Configuring the Additional Voice Messaging Ports in Cisco Unity
You run the Cisco Unity Telephony Integration Manager to configure additional ports in Cisco Unity.
To Add and Configure the Voice Messaging Ports in Cisco Unity
Step 1 On the Cisco Unity server, double-click the Cisco Unity Tools Depot icon on the desktop.
Step 2 Under Switch Integration Tools, double-click Telephony Integration Manager.
Step 3 In the left pane, click <Integration name>.
Step 4 In the right pane, click <Phone System name>.
Step 5 Click the Ports tab.
Step 6 Click Add Port.
Step 7 In the Number of Ports to Add field, enter the number of additional ports.
Step 8 Click OK.
Step 9 Enable the applicable functions for each port. For details, refer to the "Settings for the Voice Messaging Ports" table in the procedure "To Enter the Voice Messaging Port Settings for the Integration" in the "Creating a New Integration with the Phone System" section of the applicable Cisco Unity integration guide.
Step 10 Click Save.
Step 11 When prompted, restart the Cisco Unity services.
Adding Cisco Unity User Licenses
This section contains two task lists. Use the applicable list to update the Cisco Unity system correctly, depending on whether the system is using failover:
•Task List for Adding Cisco Unity User Licenses Without Failover
•Task List for Adding Cisco Unity User Licenses When Failover Is Configured
Note that additional licenses must have been purchased to add users.
Task List for Adding Cisco Unity User Licenses Without Failover
Note If the system is using Cisco Unity failover, see the "Task List for Adding Cisco Unity User Licenses When Failover Is Configured" section instead.
1. Obtain the license file(s) for the additional Cisco Unity user licenses. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add User Licenses" section.
3. Create Cisco Unity subscriber accounts. Refer to the "Creating Subscriber Accounts" chapter of the Cisco Unity System Administration Guide, Release 4.0(3) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag403/ex/index.htm.
Task List for Adding Cisco Unity User Licenses When Failover Is Configured
Do the following tasks on the primary Cisco Unity server. The updates will automatically replicate to the secondary Cisco Unity server.
1. Obtain the license file(s) for the additional Cisco Unity user licenses. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add User Licenses" section.
3. Create Cisco Unity subscriber accounts. Refer to the "Creating Subscriber Accounts" chapter of the Cisco Unity System Administration Guide, Release 4.0(3) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag403/ex/index.htm.
Obtaining Cisco Unity License Files
License files, which enable the features purchased by the customer, are required for installing Cisco Unity software, for some upgrades, and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.
Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files. The Cisco Unity Installation Guide later provides specific instructions on the use of the license files. (For more information on licensing, refer to White Paper: Licensing for Cisco Unity at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/licenses.htm.)
Note If the system is using failover, you install the license files only on the primary server.
The following information is required during registration:
•The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity computer.
•The product authorization key (PAK), which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1.
Do the following two procedures in the order listed.
To Get the MAC Address of the Cisco Unity Computer
Step 1 On the computer on which Cisco Unity will be installed, on the Windows Start menu, click Programs > Accessories > Command Prompt.
Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.
Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)
If the server contains more than one NIC, one value will appear for each NIC. Use the value for the primary NIC.
Step 4 Close the Command Prompt window.
To Register and Obtain the License Files
Step 1 Browse to the applicable registration site (URLs are case sensitive):
Step 2 In the Voice Products section, under Cisco Unity Software, click 4.0 New Install & Add-On Feature Licenses.
Step 3 Enter the requested information, and click Submit.
Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.
If license files are lost, it can take up to one business day to get another copy.
If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:
Or send e-mail to licensing@cisco.com.
You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1).
Note Cisco Unity software comes with a default license file that has a minimal number of settings. The license file allows installation of a Cisco Unity demonstration system. For information and instructions on installing a demonstration system, refer to the "Installing a Cisco Unity Demonstration System" section of the Cisco Unity release notes.
Running the Cisco Unity License File Wizard to Add User Licenses
Note If you are installing a licensed feature on the secondary Cisco Unity server now, skip this section. You install the license files only on the primary server.
To Run the License File Wizard to Add User Licenses
Step 1 On the Cisco Unity server, log on to Windows by using the Cisco Unity installation account.
Step 2 Double-click the Cisco Unity Tools Depot icon on the desktop.
Step 3 Under Administration Tools, double-click License File Install Wizard.
Step 4 On the Welcome screen, click Next.
Step 5 Click Add.
Step 6 Insert the Cisco Unity license file disk, if applicable.
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing attached files with the licenses for Cisco Unity features. The instructions in the e-mail directed that the attached files be saved.)
Step 7 Browse to drive A or to the location where the license files are stored.
Step 8 Double-click the license file to add it to the License Files list.
If prompted, click Yes to copy the license file to the local system.
Caution License files are used cumulatively. Do not remove files from the License Files list, or the licenses provided by those files will be deactivated.
Step 9 If you are adding more than one license file, click Add, and repeat Step 7 and Step 8 for each license file.
Step 10 Click Next.
Step 11 In the Licenses list, confirm that the license information is correct.
Step 12 Click Next.
Step 13 Click Finish.
Step 14 Close the Cisco Unity Tools Depot window.
Step 15 Restart the Cisco Unity server.
Adding Languages
This section contains two task lists. Use the applicable list to update the Cisco Unity system correctly, depending on whether the system is using failover:
•Task List for Adding Languages to the Cisco Unity System Without Failover
•Task List for Adding Languages When Failover Is Configured
Note that license(s) must have been purchased to add languages.
Task List for Adding Languages to the Cisco Unity System Without Failover
Note If the system is using Cisco Unity failover, see the "Task List for Adding Languages When Failover Is Configured" section instead.
1. Obtain the license file(s) for the licensed additional languages. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add Languages" section.
3. If virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Disable virus-scanning services and the Cisco Security Agent service. See the "Disabling Virus-Scanning and Cisco Security Agent Services" section.
4. Run the Cisco Unity Installation and Configuration Assistant to install the additional languages. See the "Running the Cisco Unity Installation and Configuration Assistant to Add Languages" section.
5. If virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Re-enable virus-scanning services and the Cisco Security Agent service. See the "Re-enabling Virus-Scanning and Cisco Security Agent Services" section.
6. Make the additional languages available for use. Refer to the "Languages" chapter of the Cisco Unity System Administration Guide, Release 4.0(3) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag403/ex/index.htm.
Task List for Adding Languages When Failover Is Configured
Begin the following tasks on the primary Cisco Unity server. The task list alerts you when to update the secondary Cisco Unity server.
1. Obtain the license file(s) for the licensed additional languages. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add Languages" section.
3. If virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Disable virus-scanning services and the Cisco Security Agent service. See the "Disabling Virus-Scanning and Cisco Security Agent Services" section.
4. Run the Cisco Unity Installation and Configuration Assistant to add the languages. See the "Running the Cisco Unity Installation and Configuration Assistant to Add Languages" section.
5. If virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Re-enable virus-scanning services and the Cisco Security Agent service. See the "Re-enabling Virus-Scanning and Cisco Security Agent Services" section.
6. Make the additional languages available for use. Refer to the "Languages" chapter of the Cisco Unity System Administration Guide, Release 4.0(3) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag403/ex/index.htm.
7. On the secondary Cisco Unity server, repeat Task 3. through Task 6.
Obtaining Cisco Unity License Files
License files, which enable the features purchased by the customer, are required for installing Cisco Unity software, for some upgrades, and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.
Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files. The Cisco Unity Installation Guide later provides specific instructions on the use of the license files. (For more information on licensing, refer to White Paper: Licensing for Cisco Unity at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/licenses.htm.)
Note If the system is using failover, you install the license files only on the primary server.
The following information is required during registration:
•The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity computer.
•The product authorization key (PAK), which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1.
Do the following two procedures in the order listed.
To Get the MAC Address of the Cisco Unity Computer
Step 1 On the computer on which Cisco Unity will be installed, on the Windows Start menu, click Programs > Accessories > Command Prompt.
Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.
Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)
If the server contains more than one NIC, one value will appear for each NIC. Use the value for the primary NIC.
Step 4 Close the Command Prompt window.
To Register and Obtain the License Files
Step 1 Browse to the applicable registration site (URLs are case sensitive):
Step 2 In the Voice Products section, under Cisco Unity Software, click 4.0 New Install & Add-On Feature Licenses.
Step 3 Enter the requested information, and click Submit.
Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.
If license files are lost, it can take up to one business day to get another copy.
If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:
Or send e-mail to licensing@cisco.com.
You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1).
Note Cisco Unity software comes with a default license file that has a minimal number of settings. The license file allows installation of a Cisco Unity demonstration system. For information and instructions on installing a demonstration system, refer to the "Installing a Cisco Unity Demonstration System" section of the Cisco Unity release notes.
Running the Cisco Unity License File Wizard to Add Languages
Note If you are installing a licensed feature on the secondary Cisco Unity server now, skip this section. You install the license files only on the primary server.
To Run the License File Wizard to Add Languages
Step 1 On the Cisco Unity server, log on to Windows by using the Cisco Unity installation account.
Step 2 Double-click the Cisco Unity Tools Depot icon on the desktop.
Step 3 Under Administration Tools, double-click License File Install Wizard.
Step 4 On the Welcome screen, click Next.
Step 5 Click Add.
Step 6 Insert the Cisco Unity license file disk, if applicable.
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing attached files with the licenses for Cisco Unity features. The instructions in the e-mail directed that the attached files be saved.)
Step 7 Browse to drive A or to the location where the license files are stored.
Step 8 Double-click the license file to add it to the License Files list.
If prompted, click Yes to copy the license file to the local system.
Caution License files are used cumulatively. Do not remove files from the License Files list, or the licenses provided by those files will be deactivated.
Step 9 If you are adding more than one license file, click Add, and repeat Step 7 and Step 8 for each license file.
Step 10 Click Next.
Step 11 In the Licenses list, confirm that the license information is correct.
Step 12 Click Next.
Step 13 Click Finish.
Step 14 Close the Cisco Unity Tools Depot window.
Step 15 Restart the Cisco Unity server.
Disabling Virus-Scanning and Cisco Security Agent Services
You disable virus-scanning and Cisco Security Agent services on the server so that they do not slow down the installation of software or cause the installations to fail. The Cisco Unity Installation Guide alerts you when to re-enable the services after all of the installation procedures that can be affected are complete.
To Disable and Stop Virus-Scanning and Cisco Security Agent Services
Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services.
Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.
Step 3 Disable and stop each virus-scanning service and the Cisco Security Agent service:
a. In the right pane, double-click the service.
b. On the General tab, in the Startup Type list, click Disabled. This prevents the service from starting when you restart the server.
c. Click Stop to stop the service immediately.
d. Click OK to close the Properties dialog box.
Step 4 When the services have been disabled, close the Services MMC.
Running the Cisco Unity Installation and Configuration Assistant to Add Languages
The Cisco Unity Installation and Configuration Assistant checks the system, then reinstalls Cisco Unity with the additional language files.
Caution When you run the Cisco Unity Installation and Configuration Assistant, Cisco Unity is uninstalled and then reinstalled. Fields will contain values from the current installation. Do not change any values unless you are instructed to do so in the following procedure, or the system may not be updated correctly.
Caution Do not install more languages than your license files allow.
To Run the Cisco Unity Installation and Configuration Assistant to Add Languages
Step 1 Log on to Windows by using the Cisco Unity installation account.
Caution If you have not already done so, disable virus-scanning and Cisco Security Agent services on the server, if applicable. Otherwise, the installation may fail.
Step 2 On Cisco Unity DVD 1 or CD 1, or from the location to which you saved the downloaded Cisco Unity CD 1 image files, browse to the root directory and double-click Setup.exe.
Step 3 If prompted, double-click the language of your choice to continue the installation.
Step 4 If Cisco Unity is not set up to use SSL, the Set Up the Cisco Personal Communications Assistant to Use SSL page appears. Click Do Not Set Up Cisco Personal Communications Assistant to Use SSL, and click Next.
Note If you want to set up Cisco Unity to use SSL, see the "Manual Procedures for Setting Up Cisco Unity to Use SSL" chapter after you are finished modifying the system.
Step 5 On the Summary screen, click Add or Change Cisco Unity Features.
Step 6 Click Next or Continue without changing values until the Select Features dialog box appears.
Step 7 In the Select Features dialog box:
a. Check the Upgrade Cisco Unity check box.
b. If the Cisco Unity license includes text to speech, check the Enable TTS check box.
If not, uncheck the Enable TTS check box.
c. Uncheck the Install Voice Card Software check box.
Step 8 Click Next or Continue without changing values until the Cisco Unity Languages dialog box appears.
Step 9 In the Cisco Unity Languages dialog box, choose the language(s) to install, and click Next.
Note that if you are using text to speech (TTS) and are using Australian English or New Zealand English as the phone language, also install U.S. English or UK English for the TTS language.
Step 10 Set the system-default languages for the phone, GUI, and TTS, and click Next.
Step 11 Click Next or Continue without changing values until you are prompted to restart the Cisco Unity server.
Step 12 Check the Yes, I Want to Restart My Computer Now check box, and click Finish.
Step 13 In the main window of the Cisco Unity Installation and Configuration Assistant, click Run the Cisco Unity Services Configuration Wizard. (Note that you should be logged on to Windows with the Cisco Unity installation account.)
Step 14 On the Welcome screen, click Next.
Step 15 Choose the message store type, and click Next.
Step 16 Follow the on-screen prompts to complete the services configuration.
Step 17 In the main window of the assistant, click Run the Cisco Unity Message Store Configuration Wizard. (Note that you should be logged on to Windows with the Cisco Unity installation account.)
Step 18 Confirm that the message store server is running. If the message store server is not running, configuring the message store will fail.
Step 19 On the Welcome screen, click Next.
Step 20 Follow the on-screen prompts.
Step 21 When message store configuration is complete, click Finish.
Step 22 When the Summary screen appears, click Close.
Re-enabling Virus-Scanning and Cisco Security Agent Services
You re-enable virus-scanning and Cisco Security Agent services now that all of the software installations that could have been affected if the services were running are complete.
To Re-enable and Start Virus-Scanning and Cisco Security Agent Services
Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services.
Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.
Step 3 Re-enable and start each virus-scanning service and the Cisco Security Agent service:
a. In the right pane, double-click the service.
b. On the General tab, in the Startup Type list, click Automatic to re-enable the service.
c. Click Start to start the service.
d. Click OK to close the Properties dialog box.
Step 4 When the services have been re-enabled, close the Services MMC.
Adding Text to Speech
This section contains two task lists. Use the applicable list to update the Cisco Unity system correctly, depending on whether the system is using failover:
•Task List for Adding Text to Speech Without Failover
•Task List for Adding Text to Speech When Failover Is Configured
Note that license(s) must have been purchased to add text to speech (TTS).
Task List for Adding Text to Speech Without Failover
Note If the system is using Cisco Unity failover, see the "Task List for Adding Text to Speech When Failover Is Configured" section instead.
1. Obtain the license file for the licensed TTS. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add Text to Speech" section.
3. If virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Disable virus-scanning services and the Cisco Security Agent service. See the "Disabling Virus-Scanning and Cisco Security Agent Services" section.
4. Run the Cisco Unity Installation and Configuration Assistant to install the TTS engine and to set the default TTS language. See the "Running the Cisco Unity Installation and Configuration Assistant to Add Text to Speech" section.
5. If virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Re-enable virus-scanning services and the Cisco Security Agent service. See the "Re-enabling Virus-Scanning and Cisco Security Agent Services" section.
6. Put subscribers in a class of service (COS) that includes TTS. Refer to the "Class of Service Settings" chapter of the Cisco Unity System Administration Guide, Release 4.0(3) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag403/ex/index.htm.
Task List for Adding Text to Speech When Failover Is Configured
Begin the following tasks on the primary Cisco Unity server. The task list alerts you when to update the secondary Cisco Unity server.
1. Obtain the license file for the licensed TTS. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity Install License File wizard. See the "Running the Cisco Unity License File Wizard to Add Text to Speech" section.
3. If virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Disable virus-scanning services and the Cisco Security Agent service. See the "Disabling Virus-Scanning and Cisco Security Agent Services" section.
4. Run the Cisco Unity Installation and Configuration Assistant to install the TTS engine and to set the default TTS language. See the "Running the Cisco Unity Installation and Configuration Assistant to Add Text to Speech" section.
5. If virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Re-enable virus-scanning services and the Cisco Security Agent service. See the "Re-enabling Virus-Scanning and Cisco Security Agent Services" section.
6. Put subscribers in a class of service (COS) that includes TTS. Refer to the "Class of Service Settings" chapter of the Cisco Unity System Administration Guide, Release 4.0(3) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag403/ex/index.htm.
7. On the secondary Cisco Unity server, repeat Task 3. through Task 6.
Obtaining Cisco Unity License Files
License files, which enable the features purchased by the customer, are required for installing Cisco Unity software, for some upgrades, and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.
Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files. The Cisco Unity Installation Guide later provides specific instructions on the use of the license files. (For more information on licensing, refer to White Paper: Licensing for Cisco Unity at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/licenses.htm.)
Note If the system is using failover, you install the license files only on the primary server.
The following information is required during registration:
•The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity computer.
•The product authorization key (PAK), which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1.
Do the following two procedures in the order listed.
To Get the MAC Address of the Cisco Unity Computer
Step 1 On the computer on which Cisco Unity will be installed, on the Windows Start menu, click Programs > Accessories > Command Prompt.
Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.
Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)
If the server contains more than one NIC, one value will appear for each NIC. Use the value for the primary NIC.
Step 4 Close the Command Prompt window.
To Register and Obtain the License Files
Step 1 Browse to the applicable registration site (URLs are case sensitive):
Step 2 In the Voice Products section, under Cisco Unity Software, click 4.0 New Install & Add-On Feature Licenses.
Step 3 Enter the requested information, and click Submit.
Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.
If license files are lost, it can take up to one business day to get another copy.
If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:
Or send e-mail to licensing@cisco.com.
You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1).
Note Cisco Unity software comes with a default license file that has a minimal number of settings. The license file allows installation of a Cisco Unity demonstration system. For information and instructions on installing a demonstration system, refer to the "Installing a Cisco Unity Demonstration System" section of the Cisco Unity release notes.
Running the Cisco Unity License File Wizard to Add Text to Speech
Note If you are installing a licensed feature on the secondary Cisco Unity server now, skip this section. You install the license files only on the primary server.
To Run the License File Wizard to Add Text to Speech
Step 1 On the Cisco Unity server, log on to Windows by using the Cisco Unity installation account.
Step 2 Double-click the Cisco Unity Tools Depot icon on the desktop.
Step 3 Under Administration Tools, double-click License File Install Wizard.
Step 4 On the Welcome screen, click Next.
Step 5 Click Add.
Step 6 Insert the Cisco Unity license file disk, if applicable.
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing attached files with the licenses for Cisco Unity features. The instructions in the e-mail directed that the attached files be saved.)
Step 7 Browse to drive A or to the location where the license files are stored.
Step 8 Double-click the license file to add it to the License Files list.
If prompted, click Yes to copy the license file to the local system.
Caution License files are used cumulatively. Do not remove files from the License Files list, or the licenses provided by those files will be deactivated.
Step 9 If you are adding more than one license file, click Add, and repeat Step 7 and Step 8 for each license file.
Step 10 Click Next.
Step 11 In the Licenses list, confirm that the license information is correct.
Step 12 Click Next.
Step 13 Click Finish.
Step 14 Close the Cisco Unity Tools Depot window.
Step 15 Restart the Cisco Unity server.
Disabling Virus-Scanning and Cisco Security Agent Services
You disable virus-scanning and Cisco Security Agent services on the server so that they do not slow down the installation of software or cause the installations to fail. The Cisco Unity Installation Guide alerts you when to re-enable the services after all of the installation procedures that can be affected are complete.
To Disable and Stop Virus-Scanning and Cisco Security Agent Services
Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services.
Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.
Step 3 Disable and stop each virus-scanning service and the Cisco Security Agent service:
a. In the right pane, double-click the service.
b. On the General tab, in the Startup Type list, click Disabled. This prevents the service from starting when you restart the server.
c. Click Stop to stop the service immediately.
d. Click OK to close the Properties dialog box.
Step 4 When the services have been disabled, close the Services MMC.
Running the Cisco Unity Installation and Configuration Assistant to Add Text to Speech
The Cisco Unity Installation and Configuration Assistant checks the system, then reinstalls Cisco Unity with the text-to-speech engine.
Caution When you run the Cisco Unity Installation and Configuration Assistant, Cisco Unity is uninstalled and then reinstalled. Fields will contain values from the current installation. Do not change any values unless you are instructed to do so in the following procedure, or the system may not be updated correctly.
To Run the Cisco Unity Installation and Configuration Assistant to Add Text to Speech
Step 1 Log on to Windows by using the Cisco Unity installation account.
Caution If you have not already done so, disable virus-scanning and Cisco Security Agent services on the server, if applicable. Otherwise, the installation may fail.
Step 2 On Cisco Unity DVD 1 or CD 1, or from the location to which you saved the downloaded Cisco Unity CD 1 image files, browse to the root directory and double-click Setup.exe.
Step 3 If prompted, double-click the language of your choice to continue the installation.
Step 4 If is Cisco Unity is not set up to use SSL, the Set Up the Cisco Personal Communications Assistant to Use SSL page appears. Click Do Not Set Up Cisco Personal Communications Assistant to Use SSL, and click Next.
Note If you want to set up Cisco Unity to use SSL, see the "Manual Procedures for Setting Up Cisco Unity to Use SSL" chapter after you are finished modifying the system.
Step 5 On the Summary screen, click Add or Change Cisco Unity Features.
Step 6 Click Next or Continue without changing values until the Select Features dialog box appears.
Step 7 In the Select Features dialog box:
a. Check the Upgrade Cisco Unity check box.
b. Check the Enable TTS check box.
c. Uncheck the Install Voice Card Software check box.
Step 8 Click Next or Continue without changing values until the Cisco Unity Languages dialog box appears.
Step 9 In the Cisco Unity Languages dialog box, click Next to accept the existing language-installation value(s).
Step 10 Set the system-default language for TTS, and click Next. Do not change any other values.
Step 11 Click Next or Continue without changing values until you are prompted to restart the Cisco Unity server.
Step 12 Check the Yes, I Want to Restart My Computer Now check box, and click Finish.
Step 13 In the main window of the Cisco Unity Installation and Configuration Assistant, click Run the Cisco Unity Services Configuration Wizard. (Note that you should be logged on to Windows with the Cisco Unity installation account.)
Step 14 On the Welcome screen, click Next.
Step 15 Choose the message store type, and click Next.
Step 16 Follow the on-screen prompts to complete the services configuration.
Step 17 In the main window of the assistant, click Run the Cisco Unity Message Store Configuration Wizard. (Note that you should be logged on to Windows with the Cisco Unity installation account.)
Step 18 Confirm that the message store server is running. If the message store server is not running, configuring the message store will fail.
Step 19 On the Welcome screen, click Next.
Step 20 Follow the on-screen prompts.
Step 21 When message store configuration is complete, click Finish.
Step 22 When the Summary screen appears, click Close.
Re-enabling Virus-Scanning and Cisco Security Agent Services
You re-enable virus-scanning and Cisco Security Agent services now that all of the software installations that could have been affected if the services were running are complete.
To Re-enable and Start Virus-Scanning and Cisco Security Agent Services
Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services.
Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.
Step 3 Re-enable and start each virus-scanning service and the Cisco Security Agent service:
a. In the right pane, double-click the service.
b. On the General tab, in the Startup Type list, click Automatic to re-enable the service.
c. Click Start to start the service.
d. Click OK to close the Properties dialog box.
Step 4 When the services have been re-enabled, close the Services MMC.
Adding AMIS Networking
Use the following task list to update the Cisco Unity system correctly. Note that license(s) must have been purchased to add AMIS Networking.
Task List for Adding AMIS Networking
1. Obtain the license file for the licensed AMIS Networking option. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add AMIS Networking" section.
3. Set up AMIS Networking. Refer to the "AMIS Networking" chapter of the Networking in Cisco Unity Guide, Release 4.0(3) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/net/net403/ex/index.htm. (Note that if the system is using failover, the settings for AMIS Networking are replicated to the secondary server.)
Obtaining Cisco Unity License Files
License files, which enable the features purchased by the customer, are required for installing Cisco Unity software, for some upgrades, and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.
Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files. The Cisco Unity Installation Guide later provides specific instructions on the use of the license files. (For more information on licensing, refer to White Paper: Licensing for Cisco Unity at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/licenses.htm.)
Note If the system is using failover, you install the license files only on the primary server.
The following information is required during registration:
•The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity computer.
•The product authorization key (PAK), which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1.
Do the following two procedures in the order listed.
To Get the MAC Address of the Cisco Unity Computer
Step 1 On the computer on which Cisco Unity will be installed, on the Windows Start menu, click Programs > Accessories > Command Prompt.
Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.
Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)
If the server contains more than one NIC, one value will appear for each NIC. Use the value for the primary NIC.
Step 4 Close the Command Prompt window.
To Register and Obtain the License Files
Step 1 Browse to the applicable registration site (URLs are case sensitive):
Step 2 In the Voice Products section, under Cisco Unity Software, click 4.0 New Install & Add-On Feature Licenses.
Step 3 Enter the requested information, and click Submit.
Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.
If license files are lost, it can take up to one business day to get another copy.
If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:
Or send e-mail to licensing@cisco.com.
You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1).
Note Cisco Unity software comes with a default license file that has a minimal number of settings. The license file allows installation of a Cisco Unity demonstration system. For information and instructions on installing a demonstration system, refer to the "Installing a Cisco Unity Demonstration System" section of the Cisco Unity release notes.
Running the Cisco Unity License File Wizard to Add AMIS Networking
To Run the License File Wizard to Add AMIS Networking
Step 1 On the Cisco Unity server, log on to Windows by using the Cisco Unity installation account.
Step 2 Double-click the Cisco Unity Tools Depot icon on the desktop.
Step 3 Under Administration Tools, double-click License File Install Wizard.
Step 4 On the Welcome screen, click Next.
Step 5 Click Add.
Step 6 Insert the Cisco Unity license file disk, if applicable.
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing attached files with the licenses for Cisco Unity features. The instructions in the e-mail directed that the attached files be saved.)
Step 7 Browse to drive A or to the location where the license files are stored.
Step 8 Double-click the license file to add it to the License Files list.
If prompted, click Yes to copy the license file to the local system.
Caution License files are used cumulatively. Do not remove files from the License Files list, or the licenses provided by those files will be deactivated.
Step 9 If you are adding more than one license file, click Add, and repeat Step 7 and Step 8 for each license file.
Step 10 Click Next.
Step 11 In the Licenses list, confirm that the license information is correct.
Step 12 Click Next.
Step 13 Click Finish.
Step 14 Close the Cisco Unity Tools Depot window.
Step 15 Restart the Cisco Unity server.
Adding Bridge Networking
Refer to the "Overview of Mandatory Tasks for Installing the Cisco Unity Bridge" chapter of the Cisco Unity Bridge Installation Guide, Release 3.0, at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/bnet/bnet30/index.htm.
Adding VPIM Networking
Use the following task list to update the Cisco Unity system correctly. Note that license(s) must have been purchased to add VPIM Networking.
Task List for Adding VPIM Networking
1. Obtain the license file for the licensed VPIM Networking option. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add VPIM Networking" section.
3. Set up VPIM Networking. Refer to the "VPIM Networking" chapter of the Networking in Cisco Unity Guide, Release 4.0(3) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/net/net403/ex/index.htm. (Note that if the system is using failover, the settings for VPIM Networking are replicated to the secondary server.)
Obtaining Cisco Unity License Files
License files, which enable the features purchased by the customer, are required for installing Cisco Unity software, for some upgrades, and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.
Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files. The Cisco Unity Installation Guide later provides specific instructions on the use of the license files. (For more information on licensing, refer to White Paper: Licensing for Cisco Unity at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/licenses.htm.)
Note If the system is using failover, you install the license files only on the primary server.
The following information is required during registration:
•The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity computer.
•The product authorization key (PAK), which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1.
Do the following two procedures in the order listed.
To Get the MAC Address of the Cisco Unity Computer
Step 1 On the computer on which Cisco Unity will be installed, on the Windows Start menu, click Programs > Accessories > Command Prompt.
Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.
Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)
If the server contains more than one NIC, one value will appear for each NIC. Use the value for the primary NIC.
Step 4 Close the Command Prompt window.
To Register and Obtain the License Files
Step 1 Browse to the applicable registration site (URLs are case sensitive):
Step 2 In the Voice Products section, under Cisco Unity Software, click 4.0 New Install & Add-On Feature Licenses.
Step 3 Enter the requested information, and click Submit.
Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.
If license files are lost, it can take up to one business day to get another copy.
If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:
Or send e-mail to licensing@cisco.com.
You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1).
Note Cisco Unity software comes with a default license file that has a minimal number of settings. The license file allows installation of a Cisco Unity demonstration system. For information and instructions on installing a demonstration system, refer to the "Installing a Cisco Unity Demonstration System" section of the Cisco Unity release notes.
Running the Cisco Unity License File Wizard to Add VPIM Networking
To Run the License File Wizard to Add VPIM Networking
Step 1 On the Cisco Unity server, log on to Windows by using the Cisco Unity installation account.
Step 2 Double-click the Cisco Unity Tools Depot icon on the desktop.
Step 3 Under Administration Tools, double-click License File Install Wizard.
Step 4 On the Welcome screen, click Next.
Step 5 Click Add.
Step 6 Insert the Cisco Unity license file disk, if applicable.
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing attached files with the licenses for Cisco Unity features. The instructions in the e-mail directed that the attached files be saved.)
Step 7 Browse to drive A or to the location where the license files are stored.
Step 8 Double-click the license file to add it to the License Files list.
If prompted, click Yes to copy the license file to the local system.
Caution License files are used cumulatively. Do not remove files from the License Files list, or the licenses provided by those files will be deactivated.
Step 9 If you are adding more than one license file, click Add, and repeat Step 7 and Step 8 for each license file.
Step 10 Click Next.
Step 11 In the Licenses list, confirm that the license information is correct.
Step 12 Click Next.
Step 13 Click Finish.
Step 14 Close the Cisco Unity Tools Depot window.
Step 15 Restart the Cisco Unity server.
Adding Other Networking Options
To add Digital Networking, Internet Subscribers, or SMTP Networking, refer to the applicable chapter of the Networking in Cisco Unity Guide, Release 4.0(3) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/net/net403/ex/index.htm.
Moving the Cisco Unity Trace Logs and UMR
To Move the Cisco Unity Trace Logs
Step 1 On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon.
Step 2 In the left pane of the Tools Depot window, under Diagnostic Tools, double-click Cisco Unity Diagnostic Tool.
Step 3 In the Cisco Unity Diagnostic Tasks window, click the Configure Log Settings icon.
Step 4 In the Logging Properties window, enter the new location.
Step 5 Click OK.
Step 6 Restart the Cisco Unity server.
To Move the Cisco Unity UMR
Step 1 Start Regedit.
Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. (Refer to the "Restoring" topics in Registry Editor Help.) Note that for Cisco Unity failover, registry changes on one Cisco Unity server must be made manually on the other Cisco Unity server, because registry changes are not replicated. If you have any questions about changing registry key settings, contact Cisco TAC.
Step 2 If you do not have a current backup of the registry, click Registry > Export Registry File, and save the registry settings to a file.
Step 3 Expand the key
HKEY_LOCAL_MACHINE\Software\ActiveVoice\UnityUMR\1.00.
Step 4 Double-click MtaFailedPath, and set the Value to the new location.
Step 5 Click OK.
Step 6 Expand the key
HKEY_LOCAL_MACHINE\Software\ActiveVoice\UnityUMR\1.00.
Step 7 Double-click MtaStoragePath, and set the Value to the new location.
Step 8 Click OK.
Step 9 Restart the Cisco Unity server.
Installing Recommended Service Packs and Updates
New service packs and updates for Windows 2000 and other Microsoft software, as well as for other supported software, may have been released after the Cisco Unity Installation Guide was published. We recommend that you install all service packs and updates recommended for the Cisco Unity system. Before installing a new service pack or update, check Compatibility Matrix: Required and Recommended Third-Party Service Packs and Updates to confirm that it is recommended for use with Cisco Unity. The document is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/cmptblty/svpckmx.htm.
Changing the Passwords on Cisco Unity Services Accounts
To change the passwords on the accounts that Cisco Unity services log on as, you need to determine which Active Directory accounts the services log on as, change the password on each account, and then change the password on the Cisco Unity services.
Note that you use Active Directory Users and Computers in the second procedure, "To Change the Passwords on the Active Directory Accounts That Cisco Unity Services Log On As." If the program is not installed on the Cisco Unity server, you can install it (refer to Windows 2000 Server Help), or you can use a computer in the domain that includes the Cisco Unity server (for example, the domain controller) on which Active Directory Users and Computers is already installed.
Do the following three procedures in the order listed.
To Determine Which Active Directory Accounts the Cisco Unity Services Log On As
Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Administrative Tools > Services.
Step 2 For all of the services that begin with "Av," note the name of the Active Directory account in the Log On As column.
Depending on the message store Cisco Unity is using, there may be more than one account. Ignore services that log on as the Local System account.
To Change the Passwords on the Active Directory Accounts That Cisco Unity Services Log On As
Step 1 Log on to the server by using an account that has permission to change passwords (for example, a domain administrator account).
Step 2 On the Windows Start menu, click Programs > Administrative Tools > Active Directory Users and Computers.
Step 3 In the left pane, click Users or the organizational unit where the accounts were created.
Step 4 In the right pane, right-click the name of the account you found in the preceding procedure, "To Determine Which Active Directory Accounts the Cisco Unity Services Log On As," and click Reset Password.
Step 5 Enter and confirm the new password, and click OK.
Step 6 If you found more than one account in the preceding procedure, repeat Step 4 and Step 5 for each account.
To Change the Passwords on the Cisco Unity Services
Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Administrative Tools > Services.
Step 2 In the right pane, find the first service whose name begins with "Av" and that logs on as an account other than Local System.
Step 3 Right-click the name of the service, and click Properties.
Step 4 Click the Log On tab.
Step 5 In the Password box and in the Confirm Password box, enter the new password for the account.
Step 6 Click OK.
Step 7 Repeat Step 3 through Step 6 for each of the remaining services whose name begins with "Av" and that logs on as an account other than Local System.
Changing the Authentication Method to Use for the Cisco Unity Administrator
The Cisco Unity system is configured so that the Cisco Unity Administrator uses either Integrated Windows authentication (formerly called NTLM or Windows NT Challenge/Response authentication) or Anonymous authentication to authenticate the user name and password.
For more information and to change the IIS authentication method that you use for the Cisco Unity Administrator, see the "Setting Up Authentication for the Cisco Unity Administrator" chapter.
Adding an IP Integration (Cisco CallManager or SIP)
This section contains two task lists. Use the applicable list to update the Cisco Unity system correctly, depending on whether the system is using failover:
•Task List for Adding an IP Integration (Cisco CallManager or SIP) Without Failover
•Task List for Adding an IP Integration (Cisco CallManager or SIP) When Failover Is Configured
Note that if you are adding voice messaging ports as part of the new integration, license(s) must have been purchased.
Task List for Adding an IP Integration (Cisco CallManager or SIP) Without Failover
Note If the system is using Cisco Unity failover, see the "Task List for Adding an IP Integration (Cisco CallManager or SIP) When Failover Is Configured" section instead.
1. If you are not adding voice messaging ports as part of the new integration, skip to Task 4.
If you are adding voice messaging ports as part of the new integration, obtain the license file(s) for the licensed additional ports. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add Voice Messaging Ports" section.
3. If the number of ports is changing from 32 or fewer to more than 32, upgrade from MSDE 2000 to SQL Server 2000. See the "Upgrading from MSDE 2000 to SQL Server 2000" section.
4. Create the integration. Refer to the applicable Cisco Unity integration guide for the phone system (Cisco CallManager or SIP). Integration guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guides_list.html.
Task List for Adding an IP Integration (Cisco CallManager or SIP) When Failover Is Configured
Begin the following tasks on the primary Cisco Unity server. The task list alerts you when to update the secondary Cisco Unity server.
1. If you are not adding voice messaging ports as part of the new integration, skip to Task 3.
If you are adding voice messaging ports as part of the new integration, obtain the license file(s) for the licensed additional ports. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add Voice Messaging Ports" section.
3. Create the integration. Refer to the applicable Cisco Unity integration guide for the phone system (Cisco CallManager or SIP). Integration guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guides_list.html.
4. On the secondary server, repeat Task 3.
Obtaining Cisco Unity License Files
License files, which enable the features purchased by the customer, are required for installing Cisco Unity software, for some upgrades, and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.
Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files. The Cisco Unity Installation Guide later provides specific instructions on the use of the license files. (For more information on licensing, refer to White Paper: Licensing for Cisco Unity at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/licenses.htm.)
Note If the system is using failover, you install the license files only on the primary server.
The following information is required during registration:
•The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity computer.
•The product authorization key (PAK), which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1.
Do the following two procedures in the order listed.
To Get the MAC Address of the Cisco Unity Computer
Step 1 On the computer on which Cisco Unity will be installed, on the Windows Start menu, click Programs > Accessories > Command Prompt.
Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.
Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)
If the server contains more than one NIC, one value will appear for each NIC. Use the value for the primary NIC.
Step 4 Close the Command Prompt window.
To Register and Obtain the License Files
Step 1 Browse to the applicable registration site (URLs are case sensitive):
Step 2 In the Voice Products section, under Cisco Unity Software, click 4.0 New Install & Add-On Feature Licenses.
Step 3 Enter the requested information, and click Submit.
Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.
If license files are lost, it can take up to one business day to get another copy.
If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:
Or send e-mail to licensing@cisco.com.
You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1).
Note Cisco Unity software comes with a default license file that has a minimal number of settings. The license file allows installation of a Cisco Unity demonstration system. For information and instructions on installing a demonstration system, refer to the "Installing a Cisco Unity Demonstration System" section of the Cisco Unity release notes.
Running the Cisco Unity License File Wizard to Add Voice Messaging Ports
Note If you are installing a licensed feature on the secondary Cisco Unity server now, skip this section. You install the license files only on the primary server.
To Run the License File Wizard to Add Voice Messaging Ports
Step 1 On the Cisco Unity server, log on to Windows by using the Cisco Unity installation account.
Step 2 Double-click the Cisco Unity Tools Depot icon on the desktop.
Step 3 Under Administration Tools, double-click License File Install Wizard.
Step 4 On the Welcome screen, click Next.
Step 5 Click Add.
Step 6 Insert the Cisco Unity license file disk, if applicable.
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing attached files with the licenses for Cisco Unity features. The instructions in the e-mail directed that the attached files be saved.)
Step 7 Browse to drive A or to the location where the license files are stored.
Step 8 Double-click the license file to add it to the License Files list.
If prompted, click Yes to copy the license file to the local system.
Caution License files are used cumulatively. Do not remove files from the License Files list, or the licenses provided by those files will be deactivated.
Step 9 If you are adding more than one license file, click Add, and repeat Step 7 and Step 8 for each license file.
Step 10 Click Next.
Step 11 In the Licenses list, confirm that the license information is correct.
Step 12 Click Next.
Step 13 Click Finish.
Step 14 Close the Cisco Unity Tools Depot window.
Step 15 Restart the Cisco Unity server.
Upgrading from MSDE 2000 to SQL Server 2000
A Cisco Unity system with more than 32 ports requires SQL Server 2000 instead of MSDE 2000. Do not install SQL Server 2000 on a system with 32 ports or fewer; such a system is licensed only for MSDE 2000.
Note that you must install MSDE 2000 Service Pack 3 before you upgrade to SQL Server 2000, even if Security Rollup Package 1 for MSDE was previously installed.
Do the following three procedures in the order listed.
To Install MSDE Service Pack 3
Step 1 On the Windows Start menu, click Run, then run
<Drive>\Commserver\kill -f av*.*
to manually stop all Cisco Unity services.
Step 2 On Cisco Unity Service Packs CD 1, or from the location to which you saved the downloaded Service Packs CD 1 image files, copy the MSDE_SP3 directory to the root directory of drive C.
Step 3 Remove the disc from the CD-ROM drive, if applicable.
Step 4 On the Windows Start menu, click Run, then run
C:\MSDE_SP3\MSDE\Setup.exe /upgradesp SQLRUN blanksapwd=1
Step 5 Follow the on-screen prompts to complete the installation.
Step 6 When the installation is finished, click Yes to restart the server.
Step 7 Delete the directory MSDE_SP3 to free hard disk space.
To Upgrade from MSDE 2000 to SQL Server 2000
Step 1 Log on to Windows.
Step 2 Exit the Cisco Unity software.
Step 3 Insert the Cisco Unity Data Store 2000 disc in the CD-ROM drive.
If the CD does not run automatically, browse to the root directory, and double-click Autorun.exe.
Step 4 Click SQL Server 2000 Components.
Step 5 Click Install Database Server.
Step 6 In the Welcome dialog box, click Next.
Step 7 In the Computer Name dialog box, click Next to accept the default setting Local Computer.
Step 8 In the Installation Selection dialog box, click Upgrade, Remove, or Add Components to an Existing Instance of SQL Server, and click Next.
Step 9 Follow the on-screen prompts until the Upgrade dialog box appears.
Step 10 In the Upgrade dialog box, check the Yes, Upgrade My Programs check box, and click Next.
Step 11 In the Choose Licensing Mode dialog box, click Processor License For, and enter the number of processors in the Cisco Unity server.
Step 12 Click Continue.
Step 13 Click Yes to install additional components.
Step 14 In the Select Components dialog box, check the check boxes for the following components:
•Server Components, and all subcomponents
•Management Tools, and all subcomponents
•Client Connectivity
Step 15 Click Next.
Step 16 In the Start Copying Files dialog box, click Next.
Step 17 Click Finish.
To Install SQL Server 2000 Service Pack 3
Step 1 On the Windows Start menu, click Run, then run
<Drive>\Commserver\kill -f av*.*
to manually stop all Cisco Unity services.
Step 2 On Cisco Unity Service Packs CD 1, or from the location to which you saved the downloaded Service Packs CD 1 image files, browse to the SQL2000_SP3\x86\Setup directory, and double-click Setupsql.exe.
Step 3 On the Welcome screen, click Next.
Step 4 Follow the on-screen prompts until the Connect to Server dialog box appears.
Step 5 In the Connect to Server dialog box, choose Windows authentication, and click Next.
Step 6 If the SA Password Warning dialog box appears, enter and confirm the password, and click OK.
Step 7 Check the Upgrade Microsoft Search and Apply SQL Server 2000 SP3 (Required) check box, and click Continue. (Do not check the Enable Cross-Database Ownership Chaining for All Databases (Not Recommended) check box.)
Step 8 Follow the on-screen prompts.
Step 9 Click Finish to begin installing components.
Step 10 When the Setup message appears, click OK.
Step 11 Click Finish to restart the server.
Adding Failover to the Cisco Unity System When Exchange Is Already on a Separate Server
Use the task list in this section to update the Cisco Unity system correctly.
Task List for Adding Failover to the Cisco Unity System When Exchange Is Already on a Separate Server
1. Obtain the license file for the licensed Cisco Unity failover option. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard on the existing Cisco Unity server. See the "Running the Cisco Unity License File Wizard to Add Failover" section.
3. Install the secondary Cisco Unity server with the same enabled features and configurations as the existing Cisco Unity server. Follow the task list instructions in the "Part 2: Installing the Secondary Server for Cisco Unity Failover (If Applicable)" section.
4. Configure failover. Refer to the "Configuring Cisco Unity Failover" chapter of the Cisco Unity Failover Configuration and Administration Guide, Release 4.0 at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/fail/fail401/ex/index.htm. Note that subscriber and call management data will be replicated to the secondary server after failover has been configured.
Obtaining Cisco Unity License Files
License files, which enable the features purchased by the customer, are required for installing Cisco Unity software, for some upgrades, and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.
Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files. The Cisco Unity Installation Guide later provides specific instructions on the use of the license files. (For more information on licensing, refer to White Paper: Licensing for Cisco Unity at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/licenses.htm.)
Note If the system is using failover, you install the license files only on the primary server.
The following information is required during registration:
•The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity computer.
•The product authorization key (PAK), which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1.
Do the following two procedures in the order listed.
To Get the MAC Address of theCisco Unity Computer
Step 1 On the computer on which Cisco Unity will be installed, on the Windows Start menu, click Programs > Accessories > Command Prompt.
Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.
Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)
If the server contains more than one NIC, one value will appear for each NIC. Use the value for the primary NIC.
Step 4 Close the Command Prompt window.
To Register and Obtain the License Files
Step 1 Browse to the applicable registration site (URLs are case sensitive):
Step 2 In the Voice Products section, under Cisco Unity Software, click 4.0 New Install & Add-On Feature Licenses.
Step 3 Enter the requested information, and click Submit.
Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.
If license files are lost, it can take up to one business day to get another copy.
If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:
Or send e-mail to licensing@cisco.com.
You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1).
Note Cisco Unity software comes with a default license file that has a minimal number of settings. The license file allows installation of a Cisco Unity demonstration system. For information and instructions on installing a demonstration system, refer to the "Installing a Cisco Unity Demonstration System" section of the Cisco Unity release notes.
Running the Cisco Unity License File Wizard to Add Failover
Do the following procedure only on the existing Cisco Unity server.
To Run the License File Wizard to Add Failover
Step 1 On the Cisco Unity server, log on to Windows by using the Cisco Unity installation account.
Step 2 Double-click the Cisco Unity Tools Depot icon on the desktop.
Step 3 Under Administration Tools, double-click License File Install Wizard.
Step 4 On the Welcome screen, click Next.
Step 5 Click Add.
Step 6 Insert the Cisco Unity license file disk, if applicable.
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing attached files with the licenses for Cisco Unity features. The instructions in the e-mail directed that the attached files be saved.)
Step 7 Browse to drive A or to the location where the license files are stored.
Step 8 Double-click the license file to add it to the License Files list.
If prompted, click Yes to copy the license file to the local system.
Caution License files are used cumulatively. Do not remove files from the License Files list, or the licenses provided by those files will be deactivated.
Step 9 If you are adding more than one license file, click Add, and repeat Step 7 and Step 8 for each license file.
Step 10 Click Next.
Step 11 In the Licenses list, confirm that the license information is correct.
Step 12 Click Next.
Step 13 Click Finish.
Step 14 Close the Cisco Unity Tools Depot window.
Step 15 Restart the Cisco Unity server.
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