Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - O - P - Q - R - S - T - U - V - W -

Index

A

access code, missing for external line8-6

account, locked9-5

ActiveAssistant. See Cisco Unity Assistant

AGC6-10

Application logs, finding errors9-2

audio quality6-1

automatic gain control6-10

B

browser error messages9-3

busy ports notification9-5

C

callers hear reorder tone or dead air space3-3

calls

disconnected5-4

internal, not answered3-5

none answered3-1

some answered3-5

call transfers, transferred to incorrect greeting4-1

Call Viewer utility, about10-10

changing6-6

Cisco CallManager integration

diagnostic test setup1-1

multimedia sound system problems11-5

subscriber transfer problems4-3

Cisco CallManager phone system, DTMF signal problems11-2

Cisco Personal Communications Assistant, access problems11-4

Cisco TAC, reporting problems to1-3

Cisco Unity

services definition tableA-1

tray icon missing11-6

Cisco Unity Administrator

access problems11-6

unusable or missing pages11-6

Cisco Unity Assistant

access denied11-5

access problems11-5

class of service

license limit reached9-4

logon access denied9-3

codecs6-6

comfort noise6-12

COM ports

disabling device detection3-3

viewing assignments3-2

confirming

phone system settings3-2

ports, number of3-8

conversation errors9-5

D

data packets, viewing10-1

dead air space, callers hear3-3

delayed messages, causes of5-1

diagnostics test setup1-1

Diagnostic Tool10-10

Dialogic

quiet parameter, changing5-3

single-line test setup1-2

traces, obtaining2-4

Dialogic automatic gain control6-11

Dialogic voice card, quiet parameter5-3

dial tone present at end of message5-4

directory handler missing subscribers11-5

disabling

COM ports3-2

detection of devices on COM ports3-3

diagnostic logs10-10

disconnected calls5-4

distribution list missing subscribers11-5

Dr. Watson logs, obtaining2-2

DTMF

duration and delay settings, comparing11-4

phone signal problems (circuit-switched phone systems)11-3

phone signal problems (Cisco CallManager)11-2

testing on feature-set phones11-3

testing on operator console11-3

E

e-mail text-to-speech problems9-6

error messages

browser9-3

e-mail and voice9-5

startup9-1

Windows9-3

errors, finding in Application and System Event logs9-2

Event log traces, obtaining2-2

Example Subscriber, using as test subscriber1-1

external lines

access code missing8-6

use in message notification8-4

F

feature set phones, DTMF signal problems11-3

forward timer, out of synch4-2

G

G.729 enabled registry setting6-6

gain control6-10

greetings

call transfer problems4-1

wrong greeting plays4-3

greeting volume6-1

H

hacker attack, recovery from11-6

hunt groups

confirming programming without Cisco Unity failover3-6

programming errors3-6

I

Integration Monitor

correcting display problems10-4

display options table10-3

field value table10-2

frequently asked questions10-4

utility, about10-1

integrations

call transfer problems4-1

internal calls, not answered3-5

test setup, single-line1-2

verifying settings (Cisco CallManager)4-3

L

Learn Tones

process failure, troubleshooting10-9

switch configuration file location10-6

tone definitions10-5

utility, about10-5

Libra TSP traces, obtaining2-4

log files, creating10-10

logs and traces2-1

LPT1 port settings, changing9-3

M

macro traces10-10

median volume setting6-11

message notifications

access code errors8-6

device problems8-6

dual integration settings, correcting8-7

external numbers, no calls made8-4

port setup8-2

setup, testing8-3

slow for multiple subscribers8-1

slow for single subscriber8-3

subscriber errors8-4

testing devices8-6

message playback volume6-1

messages

delayed5-1

disappearing5-2

notifications, types that trigger8-5

playback volume problems6-1

recording cuts off5-3

messaging waiting indicators (MWIs)

about7-1to 7-4

troubleshooting7-4to 7-11

micro traces, diagnostic tool10-10

MIU diagnostics2-2

multimedia sound system problems11-5

MWIs. See message waiting indicators

O

opening greeting

caller hears in error (Cisco CallManager integration)4-3

caller hears instead of personal options11-1

P

packets, viewing values10-1

PCA. See Cisco Personal Communications Assistant

phone system

line not working3-9

packets, viewing10-1

programming, confirming (Ericsson MD-110)4-3

settings, confirming3-2

port configuration

confirming3-8

disabled or set incorrectly3-8

message notification problems8-2

system key, does not match3-8

ports

all ports busy notification9-5

assigned incorrectly3-2

calls misdirected3-8

calls sent to port that is not set to answer8-2

confirming number3-8

disabled3-8

enabled in Registry3-9

hanging due to misconfiguration8-2

Q

quiet parameter, Dialogic voice card5-3

R

Registry, using to enable ports3-9

reorder tone

hearing, at end of message5-4

hearing, when answering call4-3

repeat notifications8-4

restart notifications8-4

ring signal, testing3-5

rings to wait, setting4-3

routing rules, testing3-7

running the Learn Tones utility5-4

S

services, Cisco UnityA-1

service startup settings, checking9-2

Set Record Format utility6-6

Set Volume utility6-2

single-line tests, setup1-2

Skinny TSP traces, obtaining2-5

startup problems

browser error messages9-3

error messages9-1

Status Monitor

accessing after upgrade9-4

access problems11-6

missing or unusable pages11-6

subscribers

conversation problems11-1

missing from directory handler11-5

missing from distribution list11-5

supervised transfers, confirming settings4-2

Switch.ini version, locating1-5

System Event logs, finding errors9-2

system event notifications9-6

system key problems3-8

T

Technical Assistance Center (TAC), Cisco1-3

test extensions, setting up1-1

testing

DTMF signals on feature-set phones11-3

DTMF signals on operator console11-3

hunt group programming (non-IP phone systems)3-6

routing rules3-7

touchtones, no response to11-2

traces, TSP2-4

TSP version number, locating1-4

U

Universal Dialogic Diagnostics utility10-14

utilities

Advanced Settings Tool10-12

Call Viewer10-10

Cisco Unity Diagnostic Tool10-10

Integration Monitor10-1

Learn Tones10-5

Set Record Format6-6

Set Volume6-2

Universal Dialogic Diagnostics10-14

Wave Gain6-8

V

verifying integration settings, Cisco CallManager4-3

virus, recovery from11-6

voice cards

Dialogic, testing with UDD utility10-14

problems, isolating3-9

voice server

hard disk almost full errors9-6

restarting9-7

volume, greetings and voice names6-1

W

Wave Gain utility6-8

web pages missing or unusable11-6