FeedbackTable Of Contents
A - B - C - D - E - F - G - H - L - O - P - Q - R - S - T - U - V -
index
A
access code, missing for external line 6-8
account, locked 7-9
ActiveAssistant
access denied 7-7
access problems 10-7
missing or unusable pages 10-7
recovery from virus or hacker attack 10-7
AMIS messages, delivery delays 4-3
Application logs, finding errors 7-3
B
browser error messages 7-5
busy ports notification 7-9
C
calls
confirming port assignments 5-12
disconnected 4-18
internal, not answered 2-8
none answered 2-2
some answered 2-8
call transfers
remapped extensions not working 3-5
transferred to incorrect greeting 3-1
Call Viewer utility, about 9-14
Cisco CallManager integration
diagnostic test setup 1-2
multimedia sound system problems 10-6
multiple cluster MWI settings 5-3
MWI problems 5-5
subscriber transfer problems 3-4
Cisco CallManager phone system, DTMF signal problems 10-3
Cisco TAC, reporting problems to 1-4
Cisco Unity
disaster recovery 1-15
server restore 1-15
services definition table A-1
tray icon missing 10-7
Cisco Unity Administrator
access problems 10-7
recovery from virus or hacker attack 10-7
unusable or missing pages 10-7
Cisco Unity Visual Messaging Interface
missing or unusable pages 10-7
recovery from virus or hacker attack 10-7
class of service
Exchange account, associating with Administrator COS 7-5
license limit reached 7-7
logon access denied 7-5
components, reregistering 1-21
COM ports
disabling device detection 2-4
viewing assignments 2-3
Consistency Adjuster, running 1-19
conversation errors 7-9
D
data packets, viewing 9-2
delayed messages, causes of 4-2
diagnostics
Diagnostic traces table 1-10
test setup 1-1
Diagnostic Tool 9-15
Dialogic
quiet parameter, changing 4-18
single-line test setup 1-3
startup problem when using pcAnywhere 10-8
traces, obtaining 1-13
dial tone 4-19
disabling
COM ports 2-3
detection of devices on COM ports 2-4
diagnostic logs 9-15
disaster recovery
Cisco Unity server 1-15
process troubleshooting 1-19
disconnected calls 4-18
disconnect tone values, determining 4-19
Dr. Watson logs, obtaining 1-8
DTMF
duration and delay settings, comparing 10-5
duration and delay settings in Cisco Unity 5-7
phone signal problems 10-3, 10-4
testing on feature-set phones 10-4
testing on operator console 10-5
E
attachments, fax problems 8-2
MWIs not activated for 5-2
text-to-speech problems 7-10
error messages
AMIS 7-11
browser 7-5
e-mail and voice 7-8
startup 7-2
error messages, continued
Windows 7-5
errors, finding in Application and System Event logs 7-3
Event log traces, obtaining 1-8
Example Subscriber, using as test subscriber 1-2
Exchange
changing MTA settings 4-4
mailbox full 4-5
server down or disconnected 4-3
extension remapping 3-5
external lines
access code missing 6-8
use in message notification 6-6
F
fax
delivery problems 8-2
e-mail attachment, problems 8-2
verifying subscriber settings 8-1
feature set phones, DTMF signal problems 10-4
forward timer, out of synch 3-2
G
greetings
call transfer problems 3-1
wrong greeting plays 3-4
H
hacker attack, recovery from 10-7
Host Service settings, changing 10-9
hunt groups
confirming programming with Cisco Unity failover 2-9
confirming programming without Cisco Unity failover 2-8
programming errors 2-8
I-K
IIS permissions, checking 1-19
information store, rebuilding 1-18
Integration Monitor
correcting display problems 9-6
display options table 9-4
field value table 9-3
frequently asked questions 9-5
utility, about 9-2
integrations
call transfer problems 3-1
internal calls, not answered 2-8
MWI problems 5-9
test setup, single-line 1-3
verifying settings (Cisco CallManager) 3-4
L
Learn Tones
process failure, troubleshooting 9-13
switch configuration file location 9-9
tone definitions 9-8
utility, about 9-7
Libra TSP traces, obtaining 1-13
log files, creating 9-15
logs and traces 1-7
LPT1 port settings, changing 7-4
M-N
macro traces 9-15
message notifications
access code errors 6-8
device problems 6-9
dual integration settings, correcting 6-10
external numbers, no calls made 6-6
port setup 6-2
setup, testing 6-4
slow for multiple subscribers 6-2
slow for single subscriber 6-4
subscriber errors 6-6
testing devices 6-9
messages
AMIS delivery problems 4-3
delayed 4-2
disappearing 4-4
notifications, types that trigger 6-8
recording cuts off 4-17
server outage, recording during 4-3
micro traces 9-15
MIU, startup problem when using pcAnywhere 10-8
MTA, restoring 1-17
multimedia sound system problems 10-6
MWIs
codes, verifying 5-4
e-mail, no activation 5-2
frequently asked questions 5-2
intermittent performance 5-12
Outlook rules 5-2
phone system settings incorrect 5-5
port allocations 5-11
ports too busy 5-10
problems, multiple subscribers 5-2
problems, single subscriber 5-8
resynchronizing 5-13
subscriber settings, verifying 5-8
testing 5-9
testing for phone system restrictions 5-13
testing on analog phone system 5-6
O
opening greeting
caller hears in error (Cisco CallManager integration) 3-4
caller hears instead of personal options 10-2
Outlook rules, impact on MWIs 5-2
P
packets, viewing values 9-2
pcAnywhere, startup problems 10-8
phone system
line not working 2-15
MWI problems 5-6
MWI restrictions 5-13
packets, viewing 9-2
programming, confirming (Ericsson MD-110) 3-4
settings, verifying 2-2
settings, verifying for MWIs 5-3
subscriber assignment, verifying 5-8
port configuration
confirming 2-13
disabled or set incorrectly 2-14
message notification problems 6-2
MWI setup 5-11
system key, does not match 2-12
ports
all ports busy notification 7-9
assigned incorrectly 2-3
calls misdirected 2-13
disabled 2-14
enabled in Registry 2-14
hanging due to misconfiguration 6-3
message notification setup 6-3
MWI configuration 5-10
verifying number 2-13
Q
quiet parameter, Dialogic voice card 4-17
R
Registry, using to enable ports 2-14
remapped extensions, testing 3-5
Remote Service settings, changing 10-9
reorder tone
hearing, at end of message 4-19
hearing, when answering call 3-7
repeat notifications 6-6
reports
generation problems 11-1
notification problems 11-3
restart notifications 6-6
restoring
Cisco Unity server 1-15
MTA 1-17
resynchronizing MWIs 5-13
ring signal, testing 2-7
rings to wait, setting 3-7
routing rules, testing 2-11
S
services, Cisco Unity A-1
service startup settings, checking 7-2
single-line tests, setup 1-3
Skinny TSP traces, obtaining 1-14
startup problems
browser error messages 7-5
error messages 7-2
MIU with pcAnywhere 10-8
Status Monitor
accessing after upgrade 7-8
access problems 10-7
missing or unusable pages 10-7
recovery from virus or hacker attack 10-7
subscribers
conversation problems 10-2
Exchange mailbox, full 4-5
verifying MWI settings 5-8
supervised transfers, confirming settings 3-2
switch.ini version, locating 1-6
System Event logs, finding errors 7-3
system event notifications 7-10
system key problems 2-12
T
Technical Assistance Center (TAC), Cisco 1-4
test extensions, setting up 1-1
testing
DTMF signals on feature-set phones 10-4
DTMF signals on operator console 10-5
hunt group programming (non-IP phone systems) 2-10
MWIs 5-9
remapped extensions 3-5
routing rules 2-11
touchtones, no response to 10-3
traces, TSP 1-12
TSP version number, locating 1-5
U
Universal Dialogic Diagnostics utility 9-20
utilities
Advanced Settings Tool 9-17
Call Viewer 9-14
Cisco Unity Diagnostic Tool 9-15
Integration Monitor 9-2
Learn Tones 9-7
Universal Dialogic Diagnostics 9-20
V
verifying
fax settings, subscriber 8-1
integration settings, Cisco CallManager 3-4
MWI codes 5-4
MWI phone system settings 5-3
phone system assignment, subscriber 5-8
phone system settings 2-2
ports, number of 2-13
ViewMail, telephone recording and playback failure 7-7
virus, recovery from 10-7
Visual Messaging Interface (VMI)
missing or unusable pages 10-7
recovery from virus or hacker attack 10-7
voice cards
Dialogic, testing with UDD utility 9-20
problems, isolating 2-15
voice server
hard disk almost full errors 7-11
restarting 7-11
W-Z
web pages missing or unusable 10-7