Cisco Unity

Table Of Contents

Release Notes for Cisco Unity Release 3.1(2b)

Contents

Introduction

Supported Product Combinations for Cisco Unity, the Cisco Unity-CM TSP, and Cisco CallManager

Determining the Cisco Unity Version in Use

Resolved Caveats—Release 3.1(2b)

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Web Site

Cisco TAC Escalation Center

Release Notes for Cisco Unity Release 3.1(2b)

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Published February 13, 2002

These release notes describe resolved caveats for Cisco Unity^™ Release 3.1(2b).

Access the latest software upgrades for Cisco Unity on the Cisco Software Center website at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

Contents

These release notes contain the following sections:

•Introduction

•Supported Product Combinations for Cisco Unity, the Cisco Unity-CM TSP, and Cisco CallManager

•Determining the Cisco Unity Version in Use

•Resolved Caveats—Release 3.1(2b)

•Obtaining Technical Assistance

Introduction

There is no new functionality in Cisco Unity release 3.1(2b). See the "Resolved Caveats—Release 3.1(2b)" section for software fixes in this release.

On the Software Center website, the Cisco Unity 3.1(2) CD1 disc image and the file CiscoUnity3.1.2PatchFrom3.1.1.exe have been replaced with the following:

Cisco Unity 3.1(2b) CD1 disc image	Replaces the disc image Cisco Unity 3.1(2) CD1
CiscoUnity3.1.2bPatchFrom3.1.1.exe file	Replaces the file CiscoUnity3.1.2PatchFrom3.1.1.exe

Use the upgrade instructions for your version of Cisco Unity in Release Notes for Cisco Unity Release 3.1(2), available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/rel_note/cu312rn.htm.

For Cisco Unity 3.1(2) new and changed support, new and changed functionality, limitations and restrictions, open and resolved caveats, and documentation updates, also refer to Release Notes for Cisco Unity Release 3.1(2).

Supported Product Combinations for Cisco Unity, the Cisco Unity-CM TSP, and Cisco CallManager

Cisco Unity version 3.1(2b) has been qualified for the following product combinations with the Cisco Unity-CM TSP and Cisco CallManager.

Table 1 Supported Product Combinations 

Cisco Unity	Cisco Unity-CM TSP	Cisco CallManager
3.1(2b)	6.0(1), 3.1(2)	3.2(1), 3.1(3), 3.1(2c), 3.0(12), 3.0(11)

For the most current list of all qualified product combinations—including combinations qualified since the release of Cisco Unity version 3.1(2b)—refer to the "Supported Product Combinations for Cisco Unity, the Cisco Unity-CM TSP, and Cisco CallManager" section in Cisco Unity 3.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/31_sysrq.htm.

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Note In versions earlier than 3.1(1), the Cisco Unity-CM TSP was known as the AV-Cisco TSP.

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Determining the Cisco Unity Version in Use

To determine whether the Cisco Unity version is 3.1(2) or 3.1(2b) by using the CD1.ID file

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Step 1 Using Notepad, open the CD1.ID file on the Cisco Unity CD 1 disc or disc image.

Step 2 The following information indicates the Cisco Unity version:

UN312ML1A Cisco Unity 3.1(2) A	Cisco Unity version 3.1(2)
UN312ML1B Cisco Unity 3.1(2) B	Cisco Unity version 3.1(2b)

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To determine whether the Cisco Unity version is 3.1(2) or 3.1(2b) by looking at the Setup.exe file on the Cisco Unity server

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Step 1 Browse to the directory CommServer\ConfigurationSetup, and locate the Setup.exe file.

Step 2 The date, time, and size of the Setup.exe file indicate the Cisco Unity version:

12/31/2001 19:08 901 KB	Cisco Unity version 3.1(2)
2/1/2002 12:46 896 KB	Cisco Unity version 3.1(2b)

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Resolved Caveats—Release 3.1(2b)

This section describes only severity 1, 2, and select severity 3 caveats.

If you have an account with Cisco.com, you can use Bug Toolkit to find caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Table 2 Cisco Unity Release 3.1(2b) Resolved Caveats 

Caveat Number	Description
CSCdv73752	When the Exchange 5.5 Organization, Site, or Recipients container names contain a comma, a subscriber search in the Cisco Unity Administrator results in the following error message: "A runtime error has occurred. Do you wish to debug? Line 1055 Error: Expected."
CSCdw60729	During Cisco Unity configuration setup, after entering the server name and LDAP port, the following error message is displayed: "NamedProps error, hr=140064. Setup will not continue beyond this point."
CSCdw70697	Cisco Unity Uninstall utility fails to run because the Subscriberkiller.exe file cannot be located.
CSCdw70707	When running the Bulk Edit utility, run-time error 713 occurs because the Msstdfmt.dll file was not installed.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

•Streamline business processes and improve productivity

•Resolve technical issues with online support

•Download and test software packages

•Order Cisco learning materials and merchandise

•Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.

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Release Notes for Cisco Unity Release 3.1(2b)
Copyright © 2002, Cisco Systems, Inc.
All rights reserved.