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Table Of Contents
Release Notes for Cisco Unity Release 3.0(3)
System Requirements, and Supported Hardware and Software
Preventing and Recovering from the Nimda Virus
Supported Product Combinations for Cisco Unity, the AV-Cisco TSP, and Cisco CallManager
Determining the Software Version
Upgrading to Cisco Unity Version 3.0(3) from Version 3.0(2) or 3.0(1)
New and Changed Support—Release 3.0(3)
Cisco Unity Documentation Available in French and German on Cisco.com
Optional Service Packs Qualified for Use with Cisco Unity
SQL Server 2000 Service Pack 1 Required
Virus Scanning Software Qualified for Use with Cisco Unity
New and Changed Support—Release 3.0(2)
Cisco Unity Compact Disc Images Available on the Software Center Website
Exchange 2000 Enterprise Server
Service Packs Qualified for Use with Cisco Unity
New and Changed Support—Release 3.0(1)
Additional RealSpeak TTS languages
Integration for Cisco CallManager 3.1(1) and later
Multiple Cisco CallManager Clusters
Users Homed on an Exchange 2000 Cluster
Traditional Phone System Integrations
Windows 2000 Server Mixed Mode and Native Mode Authentication
New and Changed Functionality—Release 3.0(3)
Cisco Unity Version 3.0(x) G.729a Prompts
New and Changed Functionality—Release 3.0(2)
Cisco Unity Version 3.0(x) G.729a Prompts
No Limit on Private List Membership
New and Changed Functionality—Release 3.0(1)
Automated Attendant and Directory Assistance Transfers
Directory Handler Search Options
Exchange 2000 and Exchange 5.5 Circular Logging
Generate Reports from Persistent Database
Location Addressing Option Settings
SQL Database Directory Synchronization
TrimDisconnectTonesOnRecording Setting
Voice Networking and Dialing Plans
Choosing the Windows Account Used for Installing Cisco Unity
Active Directory Permissions Required
Exchange Permissions Required If the Organization Contains Only Exchange 2000 Servers
Exchange Permissions Required If the Organization Contains Only Exchange 5.5 Servers
Problems Setting Up the Internet Voice Connector for Exchange 2000
Installing an External Modem on a Cisco MCS-7835
Multiple Cisco Unity Servers Integrated with a Networked Phone System
Resolved Caveats—Release 3.0(3)
Resolved Caveats—Release 3.0(2)
Message Notification Page: Field Help in the Cisco Unity ActiveAssistant
Network Settings: Field Table in the Cisco Unity System Administration Guide
Do Not Use Kill av*.* to Stop Cisco Unity
Revised Cisco Unity Integration Guide for the Mitel SX-200 Phone System
G.711 and G.729a Codec Deployment
Ports Are Too Busy to Turn MWIs On and Off Promptly
Using Optional Conversation 1 to Manage Messages by Phone
ViewMail for Microsoft Outlook Troubleshooting
The Cisco Unity Import Utility
Creating Multiple Accounts with Data from a CSV File
Cisco Unity Demonstration System
Installing a Cisco Unity Demonstration System
Using a Dual Phone System Integration with a Cisco Unity Demonstration System
Converting a Cisco Unity Demonstration System to a Standard System
Obtaining Technical Assistance
Release Notes for Cisco Unity Release 3.0(3)
Revised December 21, 2001
These release notes describe upgrade instructions, new and changed support, new and changed functionality, limitations and restrictions, open and resolved caveats, and documentation updates for Cisco Unity™ Release 3.0(3).
Access the latest software upgrades for Cisco Unity on the Cisco Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.
Contents
These release notes contain the following sections:
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System Requirements, and Supported Hardware and Software
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System Requirements, and Supported Hardware and Software
Refer to Cisco Unity System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/index.htm.
Preventing and Recovering from the Nimda Virus
Refer to:
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Supported Product Combinations for Cisco Unity, the AV-Cisco TSP, and Cisco CallManager
Cisco Unity version 3.0(3) has been qualified for the following product combinations with the AV-Cisco TSP and Cisco CallManager.
Table 1 Supported Product Combinations
TSP3.0(3)
3.0(4), 3.0(3)
3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9)
For the most current list of all qualified product combinations of Cisco Unity, the AV-Cisco TSP, and Cisco CallManager—including combinations qualified since the release of Cisco Unity version 3.0(3)—refer to the "Supported Product Combinations for Cisco Unity, Cisco CallManager, and the AV-Cisco TSP" section in Cisco Unity System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/index.htm.
Determining the Software Version
To determine the Cisco Unity version in use
Step 1
Step 2
Step 3
Step 4
To determine the AV-Cisco TSP version in use
Step 1
Step 2
Step 3
To determine the RealSpeak version in use
Step 1
Step 2
Step 3
Step 4
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Upgrading to Cisco Unity Version 3.0(3) from Version 3.0(2) or 3.0(1)
Use a computer with a high-speed Internet connection to download the self-extracting patch file for Cisco Unity version 3.0(3) from the Software Center website.
To upgrade to version 3.0(3), you update the Cisco Unity version 3.0(2) or 3.0(1) compact disc images with the Cspatch executable file. You can then make new compact discs to install the upgrade or install directly from updated disc images on the Cisco Unity server.
If you plan to make new compact discs, use a computer with a read/write CD-ROM drive to do the following two procedures. Otherwise, do them on the Cisco Unity server.
Caution
For information on upgrading from Cisco Unity version 2.x, refer to the "Upgrading the Cisco Unity System from Version 2.x to 3.0" chapter of the Cisco Unity Installation Guide, Release 3.0(2), available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/inst/inst302/index.htm.
To download the Cisco Unity version 3.0(3) self-extracting patch file
Step 1
Step 2
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Step 3
Step 4
Step 5
To upgrade to Cisco Unity version 3.0(3) from version 3.0(2) or 3.0(1)
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
If the patch process fails or is canceled, the 3.0(2) or 3.0(1) Cisco Unity Disc <N> image that you made in Step 3 is restored to its original state. Correct any problems, and begin again with Step 4.
Step 7
Step 8
Step 9
Step 10
Otherwise, browse to the location of the updated Cisco Unity Disc 1 image.
Step 11
Step 12
The Cisco Unity Installation Guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/inst/index.htm.
New and Changed Support
New and Changed Support—Release 3.0(3)
AMIS Support
An upgrade from Cisco Unity version 3.0(x) to 3.1(2) will require reinstalling the AMIS feature, as we have included comprehensive improvements to AMIS functionality in version 3.1(2). We recommend that you wait until the release of Cisco Unity 3.1(2) for optimum AMIS functionality.
Cisco Unity Documentation Available in French and German on Cisco.com
Pieces of the Cisco Unity documentation set will be available in French and German on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm after November 19, 2001.
Optional Service Packs Qualified for Use with Cisco Unity
The following Microsoft service packs have been qualified for optional use:
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RealSpeak Version 3.0
The L&H RealSpeak version 3.0 text-to-speech (TTS) base engine is included in Cisco Unity version 3.0(3). The new engine contains a fix for caveat number CSCdv17812. See the "Resolved Caveats—Release 3.0(3)" section for more information.
SQL Server 2000 Service Pack 1 Required
Microsoft SQL Server 2000 Service Pack 1 is required with Cisco Unity version 3.0(3). The service pack is available in the Downloads section of the Microsoft SQL Server website.
Cisco Unity systems with MSDE
SQL Server 2000 Service Pack 1 contains three components. For Cisco Unity systems that use Microsoft SQL Server Desktop Engine (MSDE), download only the "Desktop Engine (MSDE)" component of the service pack.
TOPCALL Fax
All versions of the TOPCALL third-party fax product are supported with Cisco Unity version 3.0(3) and later.
Virus Scanning Software Qualified for Use with Cisco Unity
The following virus scanning software has been qualified for use with Cisco Unity version 3.0(3) and later:
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There are two known issues with how McAfee NetShield works with Cisco Unity:
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The following two procedures provide workarounds to the known McAfee NetShield issues.
With McAfee NetShield installed on the Cisco Unity server, you need to disable the virus scan services before you run the Cisco Unity Setup program.
To disable McAfee NetShield services
Step 1
Step 2
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Step 3
With McAfee NetShield installed on the Cisco Unity server, you need to re-enable the virus scan services after you have finished running Cisco Unity Setup. You also need to exclude several directories from scanning so the Cisco Unity Administrator and the ActiveAssistant work correctly.
To re-enable McAfee NetShield and exclude Cisco Unity directories from scanning
Step 1
Step 2
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Step 3
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Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10
Step 11
Step 12
Step 13
New and Changed Support—Release 3.0(2)
Cisco Unity Compact Disc Images Available on the Software Center Website
If software is lost or a compact disc gets broken, the five full compact disc images for Cisco Unity 3.0(2) are available for download on the Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity. The disc images contain only Cisco Unity. They do not contain any third-party software. The third-party software and an activation code (which is provided through the regular upgrade order process) are required to do an upgrade.
Dual NICs
Cisco Unity is qualified for dual network interface cards (NIC) configured in adaptive fault-tolerant mode. The recommended configuration is one NIC designated as primary and the other as secondary, with a single IP address (the NICs do not have individual IP addresses) and both cards connected to the same network. This configuration utilizes currently supported hardware.
Exchange 2000 Enterprise Server
Microsoft Exchange 2000 Enterprise Server is supported on the Cisco Unity server, for a U.S. English system only.
Service Packs Qualified for Use with Cisco Unity
The following Microsoft Service Packs have been qualified for use with Cisco Unity version 3.0(2):
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Windows 2000 Server
Localized versions of Microsoft Windows 2000 Server—in French, German, and Colombian Spanish—are supported.
Windows 2000 Advanced Server
Microsoft Windows 2000 Advanced Server is supported with installation of Service Pack 2, for a U.S. English system only.
New and Changed Support—Release 3.0(1)
ActiveFax Removed
ActiveFax was removed from Cisco Unity, as was the default Unaddressed Fax Messages public distribution list.
For a list of supported fax server software, refer to Cisco Unity System Requirements, and Supported Hardware and Software at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/30_sysrq.htm.
Additional RealSpeak TTS languages
RealSpeak text-to-speech (TTS) engines have been qualified for use with Cisco Unity for U.S. English, French, German, Spanish, and U.K. English.
To use TTS languages, your organization must have purchased text-to-speech e-mail licenses and installed the applicable languages. Refer to the "Installing Languages" section in the "Multiple Languages" chapter of the Cisco Unity System Administration Guide for information about customizing language settings for individual Cisco Unity components. The Cisco Unity System Administration Guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/sag/index.htm.
Typically, any phone language that you install can also be used as the TTS language with the following exceptions:
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If you have not yet installed the language(s) you need for text to speech, refer to the "Adding Languages" section in the "Upgrading a Cisco Unity 3.0 System" chapter of the Cisco Unity Installation Guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/inst/index.htm.
Integration for Cisco CallManager 3.1(1) and later
Cisco Unity can be integrated with Cisco CallManager version 3.1(1) and later.
Multiple Cisco CallManager Clusters
Cisco Unity can service multiple clusters of Cisco CallManager version 3.1(1) and later. For more information, refer to White Paper: Cisco Unity Integration with Multiple Cisco CallManager Clusters, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/wpcluste.htm.
Multiple Extensions
Cisco Unity allows multiple IDs to be associated with each subscriber, supporting multiple line appearances and phone numbers that vary in length at different locations.
Simultaneous TTS sessions
Up to six concurrent sessions of either RealSpeak or TTS3000 are supported on a 48-port system.
Users Homed on an Exchange 2000 Cluster
Supported Cisco Unity configurations include users homed on an Exchange 2000 cluster. While this does not provide failover, it does protect Cisco Unity from Exchange failures, which helps increase the reliability and availability of the overall system.
At this time, Cisco Unity cannot be installed inside an Exchange 2000 cluster, and Exchange 5.5 clustering is not supported.
Traditional Phone System Integrations
The circuit-switched phone system integrations listed in the "Supported Phone System Integrations" section of Cisco Unity System Requirements, and Supported Hardware and Software at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/30_sysrq.htm are supported with Cisco Unity. The integrations are also qualified for use in a dual phone system integration with Cisco CallManager.
Windows 2000 Server Mixed Mode and Native Mode Authentication
Windows 2000 Server in mixed mode authentication is the default operating system for all Cisco Unity version 3.0 configurations. Support is provided for both mixed mode and native mode.
Windows NT versions 4.0 and earlier are not supported with Cisco Unity version 3.0.
New and Changed Functionality
New and Changed Functionality—Release 3.0(3)
Cisco Unity Import Utility
Many changes have been made to the Cisco Unity Import utility for this release. See "The Cisco Unity Import Utility" section.
Cisco Unity Version 3.0(x) G.729a Prompts
Several of the Cisco Unity 3.0(x) G.729a prompts have been updated, and a new prompt has been added. The revised G.729a prompts are available in all supported languages on the Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity. Download the applicable G.729a prompts file(s) dated November 2001.
Cisco Unity 3.0(3) systems with the G.729a codec must use the revised Cisco Unity 3.0(x) G.729a prompts. The revised prompts also are supported on Cisco Unity 3.0(2) and 3.0(1) systems with the G.729a codec.
New and Changed Functionality—Release 3.0(2)
Cisco Unity Version 3.0(x) G.729a Prompts
G.711 system prompts—for use with the G.711 codec—are the default system prompts for Cisco Unity. For systems using the G.729a codec, Cisco Unity G.729a system prompts can be downloaded from the Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity. G.729a system prompts are available in all supported languages.
See the "G.711 and G.729a Codec Deployment" section for information on:
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For more information on codecs, refer to White Paper: Audio Codecs and Cisco Unity on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/codecs.htm.
No Limit on Private List Membership
Private lists can contain an unlimited number of members.
New and Changed Functionality—Release 3.0(1)
Additional Cisco Branding
Cisco Unity branding is more consistent with other Cisco products.
Automated Attendant and Directory Assistance Transfers
Transfers from the automated attendant and directory assistance have been enhanced for configurations where two or more Cisco Unity servers are connected to a single, corporate-wide directory in which the Cisco Unity servers are integrated with a networked phone system.
By adding the Cisco Unity servers to a dialing domain, callers who reach the opening greeting of your organization can dial the extension of any subscriber or look up any subscriber in directory assistance; the call is transferred regardless of which Cisco Unity server in the dialing domain the subscriber is associated with. However, in some cases, call transfer settings will be unavailable.
For information, see the "Automated attendant transfers to networked Cisco Unity servers" section. Also refer to the following sections in the Cisco Unity System Administration Guide: "With a Single Directory" in the "Digital Networking" chapter, and "Directory Handler Search Options Settings" in the "Directory Handler Settings" chapter. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/sag/index.htm.
Cisco Unity URLs
Use the following URLs to access the Cisco Unity Administrator and the ActiveAssistant:
To access the Cisco Unity Administrator.
To access the ActiveAssistant.
Directory Handler Search Options
Cisco Unity allows two choices for directory handler searches:
For information, refer to the "Directory Handler Search Options Settings" section in the "Directory Handler Settings" chapter of the Cisco Unity System Administration Guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/sag/index.htm.
Event Notification Utility
The Cisco Unity Event Notification utility is enabled by default.
Exchange 2000 Connector
Cisco Unity uses Exchange 2000 Server as the backbone of its digital networking, message storage, and corporate directory. This includes the Active Directory connector to synchronize directory information with the SQL database.
Exchange 2000 is the default shipping platform; however, customers have the option to order systems with either Exchange 2000 or Exchange Server 5.5.
Exchange 5.5 Connector
The Exchange 5.5 connector provides a synchronization mechanism between the SQL database and the Exchange 5.5 directory. Adds, moves, and changes are replicated between Cisco Unity and the Exchange directory, allowing single administration of users.
Exchange 2000 and Exchange 5.5 Circular Logging
Circular logging is off by default in Exchange 2000, and it is on by default in Exchange 5.5.
When circular logging is on, the disk drive does not fill up with logs. However, once the log cycles, changes that were overwritten cannot be recovered.
When circular logging is off, better disaster recovery is possible, if managed correctly. However, if the Exchange information is not periodically backed up, the logs will continue to grow until the disk drive is full. A full disk drive can cause serious system performance problems.
For more information, refer to the article "XADM: How Circular Logging Affects the Use of Transaction Logs" (article ID Q147524) on the Microsoft Product Support Services website.
Extension Remapping
Cisco Unity provides the ability to convert the calling numbers and forwarding numbers of calls that it handles to the extensions of your choice. The feature is useful when the phone system cannot map multiple extension numbers on a subscriber phone to a single Inbox. The feature is qualified for supported Cisco CallManager, NEC, Avaya, and Nortel integrations.
For information, refer to the appendix "Remapping Extension Numbers" in the Cisco Unity integration guide for your phone system.
Generate Reports from Persistent Database
The first phase of the reports re-architecture contains performance improvements that allow Cisco Unity to provide two types of reports:
Log-based
Data included in log-based reports reflects the activity of a particular Cisco Unity entity or event over a period of time. Cisco Unity automatically gathers and stores data that is used in log-based reports every 30 minutes. You specify how long Cisco Unity stores the data in the Cleanup Interval for Logger Data Files field on the System > Configuration > Settings page in the Cisco Unity Administrator. For example, if you set the field to 3, a log-based report will reflect activity for the last three days, even if you specified more than three days in the time range for the report.
Snapshot
Data included in snapshot reports reflects the status of a particular Cisco Unity entity at the time you generate a report. You do not specify a time range for a snapshot report. For large systems, snapshot reports may take a significant amount of time to generate.
Installer Account
You may install Cisco Unity by using any account with the applicable Windows and Exchange rights and permissions. When the installation process is complete, the account that you used to install Cisco Unity is automatically given proper security rights to access the Cisco Unity Administrator. The purpose of the installer access rights is to allow you to create new Cisco Unity subscribers for initial setup, including subscribers who will administer Cisco Unity. See the "Choosing the Windows Account Used for Installing Cisco Unity" section.
Location Addressing Option Settings
The Location Addressing Option settings in the Cisco Unity Administrator allow you to select the scope of the search performed when Cisco Unity looks for a matching subscriber or presents a list of subscribers, as in the following situations:
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For information, refer to the "Location Addressing Option Settings" section in the "Network Settings" chapter of the Cisco Unity System Administration Guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/sag/index.htm.
MIU Factoring
This architectural change allows Cisco Unity to be extended to other call-control protocols in the future, such as SIP and H.323. MIU factoring also provides more rapid response time for IP and traditional phone system integrations.
Performance Enhancements
Cisco Unity enhancements reduce performance bottlenecks in logging and core services.
Pre-MTA Queue
This change allows Cisco Unity to take voice messages while the e-mail system or network is off line. It also allows subscribers basic access to their voice messages while the e-mail system is off line.
Process Factoring
With some exceptions, Cisco Unity has been a single process with multiple threads. Failure in any area required a restart of the entire application. Process factoring begins the effort to allow Cisco Unity to run as a coherent collection of processes, each of which can be maintained separately.
With the Cisco Unity 3.0(1) release, each process has its own LogMgr and writes its own diagnostic log file. MaestroTools continues to provide direction for all logging, including instructions to each instance of LogMgr to cycle logs when the logs exceed their allowed size.
SQL Database Directory Synchronization
Cisco Unity directory information is synchronized with the existing Active Directory or Exchange 5.5 directory by using Cisco Unity connectors. Cisco Unity supports a Global Address List (GAL) of 100,000 users while maintaining current performance levels of the telephone user interface (TUI) in a networked configuration. This allows installations where the GAL is very large and Cisco Unity subscribers are a subset of the GAL.
TrimDisconnectTonesOnRecording Setting
The TrimDisconnectTonesOnRecording setting is located in the [Configuration] section of the phone system configuration .ini file.
TrimDisconnectTonesOnRecordings is set to 1 TRUE by default for all Mitel and Nortel integrations, and to 0 (zero) FALSE by default for all other configurations. Setting TrimDisconnectTonesOnRecordings to 1 causes it to be TRUE, and trimming occurs. This also requires a valid Switch Disconnect Tone in the phone system configuration .ini file.
If a Cisco Unity system has been upgraded from an earlier version and is using an older phone system configuration .ini file, the TrimDisconnectTonesOnRecordings setting may need to be added manually. In the Mitel and Nortel phone system configuration files, the definitions for Switch Disconnect Tone and CO Disconnect Tone are predefined.
Refer to the Cisco Unity integration guide for your phone system for the applicable settings.
Voice Networking and Dialing Plans
Cisco Unity provides dialing domains and alternate extensions, which are primarily useful in organizations with two or more Cisco Unity servers connected to a single, corporate-wide directory. With these enhancements, the number that a subscriber dials when addressing a message to a subscriber associated with another Cisco Unity server is the same number the subscriber uses when calling. For information, refer to the "With a Single Directory" section in the "Digital Networking" chapter of the Cisco Unity System Administration Guide.
Alternate extensions also have other purposes beyond their use in Digital Networking, such as handling multiple line appearances on subscriber phones. For information, refer to the "Subscriber Alternate Extension Settings" section in the "Subscriber Settings" chapter of the Cisco Unity System Administration Guide.
The Cisco Unity System Administration Guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/sag/index.htm
Installation Notes
Choosing the Windows Account Used for Installing Cisco Unity
The local system account owns most Cisco Unity services. The Windows account with which you log on to install Cisco Unity owns the rest. Changing the owner or the password for each of the Cisco Unity services is time consuming, so choose an account that you do not intend to change regularly. You may even want to create an account whose sole purpose is to be the owner of the Cisco Unity services.
The following table lists Cisco Unity services and the account that owns each.
Cisco Unity Setup creates a number of Cisco Unity objects in Active Directory and in Exchange, so the account with which you log on must have proper security access to perform the necessary operations.
You can use the same account to install Cisco Unity as you use to install Exchange on the Cisco Unity server.
If you are installing more than one Cisco Unity server in a site, you can use the same account to install Cisco Unity software on all of them.
Active Directory Permissions Required
The account with which you log on to Windows must:
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User Rights Required
The account with which you log on to Windows to connect to the directory must:
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In general, grant these rights by using the local security policy. These rights must be the effective rights, so if the domain group policy is in use, you may need to grant them in the domain group policy instead.
If the Cisco Unity server is also the domain controller, grant these rights by using the domain controller group policy.
Exchange Permissions Required If the Organization Contains Only Exchange 2000 Servers
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If you installed Exchange on the Cisco Unity server and used the same account that you used to install Exchange on other servers, the account already has this permission.
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Exchange Permissions Required If the Organization Contains Only Exchange 5.5 Servers
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To accommodate customers' security concerns, this permission is no longer strictly required. Without the permission, you cannot use the Cisco Unity Administrator to create Cisco Unity subscribers and, therefore, Exchange mailboxes and Windows accounts. However, you can add Internet subscribers from Cisco Unity (which do not require Exchange mailboxes or Windows accounts), and you can still import subscribers from Exchange.
Caution
Exchange Permissions Required If the Organization Contains Both Exchange 2000 and Exchange 5.5 Servers
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If you want both Exchange 2000 and Exchange 5.5 users to be Cisco Unity subscribers:
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Active Directory Permissions Required If the Account Is Not a Member of the Enterprise Administrators Group
If you prefer that the account used to connect to the directory have the minimum permissions possible (instead of being a member of the Enterprise Administrators group), grant the account the following permissions:
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If you created custom organizational units or you want to choose another location for subscribers, distribution lists, or both, grant the account the same permissions in the custom organization units.
Problems Setting Up the Internet Voice Connector for Exchange 2000
While setting up the Internet Voice Connector for Exchange 2000, you may encounter the following problems after running the Internet Voice Connector installation program:
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A possible cause for both problems is that the Internet Voice Connector installation program failed to register the dynamic-link libraries (DLLs) and ActiveX controls in the registry that are needed to set up the Exchange 2000 Voice Gateway.
Run <Exchange Dir>\VoiceGateway\bin\other\registerAll.bat to register the DLLs and ActiveX controls.
Installing an External Modem on a Cisco MCS-7835
Do the following procedure for a Cisco Unity system installed on a Cisco MCS-7835. An external modem requires a serial port connection. U.S. Robotics modems are recommended.
To install an external modem on a Cisco MCS-7835
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Limitations and Restrictions
Multiple Cisco Unity Servers Integrated with a Networked Phone System
The following limitations exist when more than one Cisco Unity server is integrated with a networked phone system. (On a networked phone system, subscribers can dial an extension rather than a full phone number when they call someone who is at another location on the phone network.)
Automated attendant transfers to networked Cisco Unity servers
When setting up Digital Networking to work with a single, corporate-wide directory and networked phone system, the default settings for the automated attendant allow transfers only to subscribers associated with the local Cisco Unity server.
If you want to set up the automated attendant so that callers can be transferred to subscribers associated with multiple Cisco Unity servers in the same dialing domain, refer to the "With a Single Directory" section in the "Digital Networking" chapter of the Cisco Unity System Administration Guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/sag/index.htm.
Call transfer settings unavailable
When calls are transferred from the automated attendant or directory assistance to subscribers not associated with the local server, the transfers are automatically handled by the phone system (release to switch)—rather than by Cisco Unity (supervised transfer)—even if these subscribers are set up for supervised transfers. Call screening, call holding, and announce features are not available on these calls.
For information, refer to the following sections in the Cisco Unity System Administration Guide: "With a Single Directory" in the "Digital Networking" chapter, and "Directory Handler Search Options Settings" in the "Directory Handler Settings" chapter.
Subscriber ID unavailable
When a subscriber calls another subscriber who is associated with a different Cisco Unity server, and if the call is forwarded to voice mail, Cisco Unity cannot identify who left the message. Instead, the message is handled as though it came from an unidentified caller.
Windows Terminal Services
For information, refer to the Technical Tips website at http://www.cisco.com/warp/customer/788/AVVID/vmum.shtml.
Caveats
This section describes severity 1, 2, and select severity 3 caveats.
If you have an account with Cisco.com, you can use Bug Toolkit to find caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Open Caveats—Release 3.0(3)
Table 3 lists possible unexpected behaviors by Cisco Unity 3.0(3).
Table 3 Cisco Unity Release 3.0(3) Open Caveats
CSCae06528
and
CSCdv91084
When attempting to import a subscriber Exchange record that contains quotation marks by using AvImport or Cisco Unity Administrator Import via Exchange, the Cisco Unity Administrator Subscriber Profile fields are not populated.
Workaround
Remove the quotation marks from the subscriber Exchange record, and reimport it.
CSCae08096
The fail-safe prompt "The system is not available to process your call, please try again later" is heard when Cisco Unity is called, and an AvPhraseServer_MC error is logged in the Application event log.
This problem has been seen in Cisco Unity versions 2.4(6) and 3.0(1), and is due to AvPhraseServerSvr.dll not being registered properly.
Workaround
1.
2.
CSCdu26009
Using the directory handler to search for a subscriber whose last name begins with A, B, or C results in the fail-safe conversation when the Example Administrator is listed in the subscriber directory. When the Example Administrator is the first match on the directory handler search, the fail-safe conversation is heard immediately.
Workaround
Do not list the Example Administrator in the subscriber directory.
CSCdu71673
Subscribers are prompted to change their password each time they log on to Cisco Unity, even if their password was recently changed.
Workaround
Change the password in ActiveAssistant, or reset the subscriber password in the Cisco Unity Administrator and set the password to Never expire.
CSCdu74580
In the Cisco Unity Administrator, on the Subscribers > Account Policy > Phone Password Restrictions page, the Number of Passwords to Remember option under Phone Password Uniqueness does not work. Cisco Unity will not recall the last password used, so the same password can be used repeatedly.
There is no workaround.
CSCdv00319
The Modify Private List dialog box is missing Next and Previous buttons for subscriber Private List pages when they are sorted by display name.
Workaround
Sort the list by criteria other than display name.
CSCdv16990
In the Cisco Unity Administrator, on the Call Transfer page, the option Yes, Ring Subscriber's Extension under Transfer Incoming Calls to Subscriber's Phone is added to new subscriber records as Yes, Ring Subscriber at This Number.
There is no workaround.
CSCdv41443
MWI lamp remains on after messages are heard.
When Cisco Unity goes off-line, and new messages are left for a subscriber, the MWI is lit. The subscriber listens to messages in ViewMail for Microsoft Outlook. When Cisco Unity comes back online, the MWI is still lit even though there are no new messages.
Workaround
Force an MWI resync from the Cisco Unity Administrator Switch page. This may not resync MWIs for all subscribers in this case.
CSCdv47306
Cisco Unity stops delivering outbound AMIS messages when the voice messaging port that is attempting the AMIS delivery is reset through the Status Monitor.
There is no workaround.
Note
CSCdv57693
Cannot successfully install the USB key driver for the USB system key. Errors may be:
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The problem occurs on a Cisco Unity baseline system if you are running Cisco Unity Setup under an account other than the default account under which the operating system was installed (Administrator in a workgroup).
Workaround
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Caution
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CSCdv61515
UMR fails to submit messages after an Exchange outage. The Event log error states that the submit method failed. When this condition happens, AvUMRSyncSvr leaks memory.
Workaround
Restart the Cisco Unity server.
CSCdv65543
When there is no Private Mailbox store with the name Mailbox Store, then the Exchange 2000 Voice Gateway cannot be installed. This happens on Exchange 2000 servers that have been upgraded from Exchange 5.5.
Workaround
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CSCdv66725
During the Cisco Unity Configuration Setup program, the error "The Cisco Unity System Profile could not be created" appears. The problem occurs when Cisco Unity is installed with off-box Exchange 2000.
Workaround
Install the Exchange System Manager on the Cisco Unity server and rerun the Configuration Setup program.
CSCdv67880
AMIS Voice Gateway installation fails with the error message "The dynamic link library MSVCP60.dll could not be found in the specified path c:\exchsrvr\connect\voice\bin; c:\winnt\system32; c:\winnt\system; c:\winnt; c:\winnt\system32; c:\winnt; c:\winnt\system32\wbem." This occurs in Cisco Unity version 3.0(x) when the AMIS Voice Gateway is being installed on an Exchange 5.5 server that does not have Cisco Unity on it.
There is no workaround.
Note
CSCdv67899
On a new Cisco Unity system, the class of service for the default subscriber is set to add ViewMail for all subscribers. Subscribers cannot be added if the customer did not purchase any ViewMail seats. An error message appears, stating that not enough licenses are available.
Workaround
Remove ViewMail from the default subscriber class of service.
CSCdv69312
The value in the MWI Extension field disappears when saving subscriber messaging settings. This appears to be a cosmetic bug.
Workaround
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CSCdv74346
Cisco Unity 2.4(6) to 3.0 Migration Import utility does not attach Cisco Unity accounts to existing Exchange accounts. Instead, new Exchange mailboxes are created in the Recipients directory. This occurs when existing Exchange 5.5 accounts are homed in a subdirectory of the Recipients directory.
There is no workaround.
CSCdv78097
Dial tone is recorded as a message when caller hangs up during subscriber greeting (analog integrations only).
There is no workaround.
CSCdw06277
When an alternate extension ID is called directly and the extension forwards to voice mail, the opening greeting plays rather than the greeting of the subscriber who owns the alternate extension ID.
There is no workaround.
CSCdw12707
When using an Ericsson serial integration with Unity 3.0(3), all incoming serial packets are invalid packets, even though the phone system has been programmed correctly. The IntegrationMonitor.exe shows outgoing serial packets preceded with =0.
Workaround
Edit AvEric.avd in the directory CommServer\Intlib, and insert a comma at the end of every incoming and outgoing packet definition. Incoming packet definitions are located in the InputMessages section, and outgoing packet definitions are located in the OutputMessages section.
Resolved Caveats—Release 3.0(3)
Resolved Caveats—Release 3.0(2)
Documentation Updates
Errors
This section lists errors in the current Cisco Unity documentation. The correct information will be incorporated in a future documentation release, or as otherwise noted.
Message Notification Page: Field Help in the Cisco Unity ActiveAssistant
On the Message Notification page, the Phone Number field does not accept the P and T characters, contrary to what the AA field Help indicates.
In the Call Screening page, the Yes, Ring Me at This Number field does not accept the P and T characters, contrary to what the AA field Help indicates.
Network Settings: Field Table in the Cisco Unity System Administration Guide
In the "Network Settings" chapter of the Cisco Unity System Administration Guide, Release 3.0(1), in the table that describes the fields on the Network > Location > Addressing Options page, the description of the field Play Location to Subscriber as Part of Search Results is incorrect.
The following information is correct:
Changes
This section lists changes to the current Cisco Unity documentation. The changed information will be incorporated in a future documentation release, or as otherwise noted.
Deleting Cisco Unity accounts
When you delete Cisco Unity accounts, delete them from the Cisco Unity Administrator before you delete the associated user accounts in Exchange or Windows. For more information, refer to the "About Deleting Subscriber Accounts" section in the "About Subscriber Accounts" chapter of the Cisco Unity System Administration Guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/sag/index.htm.
Do Not Use Kill av*.* to Stop Cisco Unity
In the past, some Cisco Unity documentation has said that you can stop Cisco Unity by entering kill av*.* at a command prompt. This does not stop all Cisco Unity services, and may cause problems with upgrades from Cisco Unity version 2.x to version 3.0. Instead, use the Cisco Unity tray icon in the status bar or use the Status Monitor to stop Cisco Unity.
Revised Cisco Unity Integration Guide for the Mitel SX-200 Phone System
In the Mitel SX-200 ONS DTMF Integration Guide, the section "Programming the Phone System" was revised to provide a workaround for a call-handling problem caused by the phone system when subscriber phones have the Do Not Disturb (DND) option turned on.
The integration guide was revised September 1, 2001, and is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/integuid/mitsx20/index.htm.
Omissions
This section lists new and additional information that is not included in the current Cisco Unity documentation. The new and additional information will be incorporated in a future documentation release, or as otherwise noted.
G.711 and G.729a Codec Deployment
The region configuration settings in Cisco CallManager specify which codec is in use. The voice codec determines the type of compression and maximum amount of bandwidth used per call. Cisco Unity can communicate simultaneously with G.711 and G.729a by transcoding between media streams.
G.711 codec
The G.711 codec is designed for local area network (LAN) deployments of the Cisco AVVID solution. A system using G.711 has the following characteristics:
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G.729a codec
The G.729a (also known as G.729 R8) codec is designed for IP wide area network (WAN) deployments of the Cisco AVVID solution, or deployments with less bandwidth available. G.729a allows the system administrator to dramatically reduce the space used by voice messages and greetings in the Exchange data store and local Outlook folders. The smaller size also reduces network traffic associated with transferring voice messages to and from subscriber workstations.
Text to speech (TTS) is also supported for G.729a.
A system using G.729a has the following characteristics:
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Setting Up the Cisco Unity System to Use the G.729a Codec
If the Cisco Unity system was not previously set up to use the G.729a codec (usually performed if needed during initial installation of the gateways and the Cisco CallManager integration), do the following procedure.
To set up the Cisco Unity system to use the G.729a codec
Step 1
When using ViewMail in a low bandwidth deployment (for example, with a slow modem or in a branch office), remote users should download messages before playing them for best performance and quality. To enable the download option on a client workstation, in Outlook click Tools > ViewMail Options and click the Playback tab, then check the Download Audio Before Playing check box.
Step 2
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Troubleshooting: Caller Hears Reorder Tone or Dead Air Shortly After Cisco Unity Startup
This troubleshooting topic describes a specific problem that a few sites have experienced when using both G.711 and G.729a codecs with Cisco Unity. Most sites running Cisco Unity in a dual codec environment do not experience this problem. However, when it does exist, it makes Cisco Unity inoperable. The problem is recorded in Bug Navigator, ID CSCae08069.
The problem occurs shortly after Cisco Unity starts. Calls received immediately after startup are answered, but the problem occurs within a few minutes.
This problem occurs only under the following conditions:
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Component Miu: Thread 0x<NUM> had a Failure on Port X in AvWav
There will usually be four to six of these errors from one port intermingled with an identical sequence of four to six errors from another port. Errors from other ports may also be present.
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When Cisco Unity transcodes wave formats, it uses Microsoft Windows ACM (Audio Compression Manager) to call into the third-party G.729a codec. When multiple threads call into the Windows ACM function AcmStreamConvert() at the same time, they can conflict with each other and generate errors, causing callers to hear dead air or the reorder tone. Restarting the Cisco Unity server clears the corruption in Windows ACM temporarily, but it does not prevent the problem from reoccurring.
An application-level workaround has been implemented in Cisco Unity versions 2.4(6.135) and later, and in all shipping versions of 3.0. The workaround, an optional registry setting, makes Windows ACM globally thread-safe. To enable the registry setting, do the following procedure, "To enable the ForceGlobalAcmThreadSafety registry setting".
The procedure applies only to Cisco Unity versions 2.4(6.135) or later, as well as all shipping 3.0 versions. To correct the problem on an earlier version of Cisco Unity, upgrade to version 2.4(6.135) or later, then do the procedure.
The procedure is not required on all systems that use transcoding. It can have a performance impact, and should be done only if all of the conditions listed above are present.
To enable the ForceGlobalAcmThreadSafety registry setting
Step 1
Caution
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If the problem does reoccur, to avoid a system performance impact, set the ForceGlobalAcmThreadSafety DWORD Value to 0. Contact Cisco TAC for further assistance.
Moving Subscriber Greetings
Do the following procedure to move subscriber greetings from the boot drive to a data drive of your choice.
To move subscriber greetings
Step 1
Step 2
Step 3
Caution
Step 4
Step 5
HKEY_LOCAL_MACHINE\Software\Active Voice\AvRdbSvr\1.0.
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Step 9
Ports Are Too Busy to Turn MWIs On and Off Promptly
When the ports that turn MWIs on and off are also set to perform other operations, they may be too busy to turn MWIs on and off promptly. You can improve performance by making sure that the entry point of the Cisco Unity port hunting chain is not a port that also handles MWIs.
Using Optional Conversation 1 to Manage Messages by Phone
Cisco Unity Optional Conversation 1 provides messaging menu choices that may more closely resemble a previous voice messaging system. When Optional Conversation 1 is activated, it is a systemwide change that applies to all subscribers associated with the Cisco Unity server.
Optional Conversation 1 changes the keypad mapping for subscriber message retrieval only. It does not change the touchtone keys that outside callers and Cisco Unity subscribers press to send messages.
To activate Optional Conversation 1
Step 1
Caution
Step 2
Step 3
HKEY_LOCAL_MACHINE\Software\Active Voice\CDE\1.0.
Step 4
C:\CommServer is the default folder in which Cisco Unity is installed. If Cisco Unity is installed in another folder, use that path instead.
Step 5
To return to the default Cisco Unity conversation
Step 1
Caution
Step 2
Step 3
HKEY_LOCAL_MACHINE\Software\Active Voice\CDE\1.0.
Step 4
C:\CommServer is the default folder in which Cisco Unity is installed. If Cisco Unity is installed in another folder, use that path instead.
Step 5
ViewMail for Microsoft Outlook Troubleshooting
Error Message The Windows NT account you are logged on with is not associated with a Cisco Unity subscriber.Explanation Users will get this error message when attempting a TRaP connection from ViewMail if their primary WINNT account is in a different domain than Cisco Unity.
Recommended Action Start a TRaP session by using the ActiveAssistant first, then start a ViewMail TRaP session within 90 seconds. ActiveAssistant-MMC will display a second logon box for authentication. Or you can create a trust between the two domains. As long as the ID on the two domains is the same, it will work fine. Or you can use the GrantUnityAccess tool to associate the second Windows NT account with the subscriber account.
The Cisco Unity Import Utility
Many changes have been made to the Cisco Unity Import utility with the 3.0(3) release. With the Import utility, you can create accounts by using information from a comma-separated value (CSV) file or directly from Exchange mailbox data. The following changes have been made when using CSV files to import subscribers:
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LAST_NAME, FIRST_NAME, DTMF_ACCESS_ID•
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The following sections provide detailed information.
Creating Multiple Accounts with Data from a CSV File
CSV is a common text file format for moving data from one data store to another. It can be used to copy subscriber information from voice messaging systems that run on different operating systems or that have different database structures than Cisco Unity. You can edit CSV files in a text editor or in a spreadsheet application. The first row in a CSV file contains column headers that identify the type of data in the column. The information in the subsequent rows contains the subscriber information to be imported.
The Import utility processes a maximum of 2,500 records at once. When you run the Import utility, any records beyond the first 2,500 are saved to an output file that you specify during the import. If you have more than 2,500 records with which to create subscriber accounts, run the Import utility multiple times, as needed. Use the output log file from the first import as the CSV file for the next import, and so on.
About Windows accounts and Exchange mailboxes
The columns called ALIAS and UPDATE_SUBSCRIBER_ACCOUNT work together to create subscriber accounts for:
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For users with an existing Windows account and Exchange mailbox, you need to specify the Exchange alias in the ALIAS column so that the Import utility can find the correct Exchange mailbox to associate with the subscriber.
In organizations that are in the process of moving users from Windows NT 4 to Windows 2000, during the transition period, users may have both a Windows NT 4 account and a Windows 2000 account. To allow users who are logged on using their Windows NT 4 accounts to have access to the ActiveAssistant and to use ViewMail for Outlook to record and play back messages over the phone, the Import utility needs information about the Windows NT 4 account. You need to specify the Windows NT 4 alias in the column NT40_ALIAS and the domain name in the column DOMAIN_LOCATION so that the Import utility can find the Windows NT 4 account information to associate with the subscriber.
When Cisco Unity is connected to Exchange 2000, if the mailboxes do not already exist, they are created in the domain and organizational unit (OU) that was specified when Cisco Unity was installed.
When Cisco Unity is connected to Exchange 5.5, if the mailboxes do not already exist, they are created in the Recipients container in the Exchange site in which Cisco Unity was installed.
Importing pager message notification information
Cisco Unity can notify a subscriber of new messages by sending an e-mail or by calling a phone, numeric pager, or text pager. Settings on the Subscribers > Subscribers > Message Notification page in the Cisco Unity Administrator allow you to control how and when Cisco Unity notifies a subscriber of new messages.
The Import utility supports a small subset of the message notification settings for numeric and text pagers. There are several column headers beginning with "PAGER1_" that allow you to specify pager numbers and other information to be used for message notification. The column headers beginning with "PAGER1_NUMERIC" are mapped to settings for the device called "Pager" listed in the Device field on the Subscribers > Subscribers > Message Notifications page in the Cisco Unity Administrator. The column headers beginning with "PAGER1_TEXT" are mapped to settings for the "Text Pager 1" device. Settings for only one numeric pager and one text pager can be imported.
Message notifications to the pagers are disabled upon import and must be enabled in the Cisco Unity Administrator or by the subscriber in ActiveAssistant.
Preparing for a CSV Import
The first row in a CSV file must contain column headers that identify the type of data in the column. The information in the subsequent rows contains the subscriber information to be imported. There are many column headers that you can include in the CSV file, but only three are required, and they must be entered in the order shown in the following example:
LAST_NAME, FIRST_NAME, DTMF_ACCESS_ID
Abade, Alex, 2001
Bader, Kelly, 2002
Campbell, Terry, 2003
Cho, Li, 2004Note also that the column headers must be in uppercase. See Table 7 for the new or changed column headers. For information about other column headers, refer to the table "CSV File Column Headers" in the "Preparing for a CSV Import" section in the "Creating Subscriber Accounts" chapter of the Cisco Unity System Administration Guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/sag/index.htm.
Be aware that Exchange alias generation is determined by settings on the subscriber template used during the import; the settings in Exchange for alias name generation are not used.
When importing information for both regular and Internet subscribers, use a separate CSV file for each type of subscriber. Mixing the subscriber types in one CSV file produces erroneous results, such as regular subscribers being imported as Internet subscribers.
To prepare a CSV file for importing regular subscribers
Step 1
Step 2
Step 3
LAST_NAME, FIRST_NAME, DTMF_ACCESS_ID.•
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Step 7
To prepare a CSV file for importing Internet subscribers
Step 1
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Step 5
Troubleshooting
Cisco Unity troubleshooting information can be found:
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Cisco Unity Demonstration System
Cisco TAC does not provide support for Cisco Unity demonstration systems.
Installing a Cisco Unity Demonstration System
When you run Cisco Unity Setup on a server that does not have a system key attached, you are asked to confirm that you want to install Cisco Unity as a demonstration system. Default license settings for a demonstration system are:
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In addition, the maximum message length on a demonstration system is 15 seconds.
Using a Dual Phone System Integration with a Cisco Unity Demonstration System
To integrate a Cisco Unity demonstration system with both Cisco CallManager and a traditional phone system, you must update the Windows registry.
A dual phone system integration is not supported with Compaq servers.
To enable a dual phone system integration on a demonstration system
Refer to the "Assigning Dialogic Ports for a Dual Phone System Integration" appendix in the Cisco CallManager 3.0 Integration Guide or the Cisco CallManager 3.1 Integration Guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/integuid/index.htm.
To return a demonstration system to a single IP phone system integration.
Step 1
The Cisco Unity Installation Guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/inst.
Step 2
To return a demonstration system to a single traditional phone system integration
Step 1
Caution
Step 2
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HKEY_LOCAL_MACHINE\Software\ActiveVoice\MIU\1.0\ Initialization\ServiceProvider <x>
where <x> is a number. There are several subkeys with this name.
Step 4
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Converting a Cisco Unity Demonstration System to a Standard System
Do the following procedure after you have ordered and received a standard Cisco Unity system.
To convert a demonstration system to a standard system
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Cisco Unity Documentation
Table 8 Cisco Unity Documentation Set
Cisco Unity System Requirements, and Supported Hardware and Software
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/index.htm and on the Cisco Documentation CD-ROM.
Cisco Unity Customization Worksheets
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity Release Notes
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.
Also available on the Cisco Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.
AV-Cisco TSP Release Notes
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/tsp/index.htm and on the Cisco Documentation CD-ROM.
Also available on the Cisco Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.
Cisco Unity Installation Guide
Available in print, on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm, and on the Cisco Documentation CD-ROM.
Cisco Unity integration guides for various phone systems
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.
Cisco Unity System Administration Guide
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.
Networking in Cisco Unity
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.
Cisco Unity Troubleshooting Guide
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.
Cisco Unity User Guide
Available in print, and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity at a Glance for Standard Conversation card
Available in print, and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity at a Glance for Optional Conversation 1 card
Available in print, and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Online Help
Available in:
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Cisco Unity white papers and application notes
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/index.htm and on the Cisco Documentation CD-ROM.
Translated Cisco Unity documentation
Pieces of the Cisco Unity documentation set are available in French and German on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/trans/index.htm and on the Cisco Documentation CD-ROM.
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/cgi-bin/order/order_root.pl
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http://www.cisco.com/go/subscription
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Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Feedback at the top of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
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You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
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Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
AccessPath, AtmDirector, Browse with Me, CCIP, CCSI, CD-PAC, CiscoLink, the Cisco Powered Network logo, Cisco Systems Networking Academy, the Cisco Systems Networking Academy logo, Cisco Unity, Fast Step, Follow Me Browsing, FormShare, FrameShare, IGX, Internet Quotient, IP/VC, iQ Breakthrough, iQ Expertise, iQ FastTrack, the iQ Logo, iQ Net Readiness Scorecard, MGX, the Networkers logo, ScriptBuilder, ScriptShare, SMARTnet, TransPath, Voice LAN, Wavelength Router, and WebViewer are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and Discover All That's Possible are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, FastHub, FastSwitch, GigaStack, IOS, IP/TV, LightStream, MICA, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, SlideCast, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0110R)
Release Notes for Cisco Unity Release 3.0(3)
Copyright © 2001, Cisco Systems, Inc.
All rights reserved.
