Table Of Contents

System Overview

Customizing the Cisco Unity System

System Overview

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Customizing the Cisco Unity System

You do most of these tasks in the Cisco Unity Administrator. The tasks include references to chapters in this guide and in the Networking in Cisco Unity guide that contain detailed information.

1. Back up Cisco Unity. See the "Maintaining Cisco Unity" chapter.

2. Define system schedules:

•Identify standard business hours.

•Identify closed and weekend hours.

•Create custom schedules, if necessary.

•Identify holidays.

See the "Schedule Settings" and "Holiday Settings" sections in the "System Settings" chapter.

3. Set up phone and GUI languages. See the "Multiple Languages" chapter.

4. Set up third-party fax, if applicable. See the "Integrating a Fax Server with Cisco Unity" chapter.

5. Set up connections between sites and between voice messaging systems, if applicable:

•Set up the Digital Networking feature. Refer to the Networking in Cisco Unity guide.

•Set up AMIS. Refer to the Networking in Cisco Unity guide.

The Networking in Cisco Unity guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/index.htm.

6. Create a call management plan by answering the planning questions and creating a call management map. See the "Call Management Tools" chapter.

7. Prepare to add subscribers:

•Create public distribution lists.

•Determine account policy.

•Review, change, and create classes of service.

•Review, create, and modify subscriber templates.

See the "About Subscriber Accounts" chapter.

8. Set up enhanced phone security, if applicable. Create a new class of service or modify an existing one for the subscribers who will be using enhanced phone security. See the "Enhanced Phone Security" chapter.

9. Create restriction tables, and assign them to the appropriate class of service(s). See the "Restriction Tables" chapter.

10. Test the system configuration:

•Add a single subscriber (see the "Creating Subscriber Accounts" chapter). Log on to Cisco Unity as the test subscriber, record a voice name, and set a password.

•Confirm that the subscriber greeting, conversation, call transfer, and message options are working properly. Test the password.

•Verify that the subscriber inherited the correct class of service. Confirm access to the appropriate licensed features.

•Make corrections to system configuration as necessary.

11. Add subscribers. See the "Creating Subscriber Accounts" chapter.

12. Assign subscribers to screen those messages left in Cisco Unity that are not associated with a specific recipient, such as those left to the Unaddressed Messages distribution list. See the "Message Handling" section in the "Subscriber and Operator Orientation" chapter.

13. Modify individual subscriber accounts as needed. See the "Subscriber Settings" chapter.

14. Implement and then test your call management plan:

•Create call handlers. See the "Call Handler Settings" chapter.

•Specify directory handler settings. See the "Directory Handler Settings" chapter.

•Create interview handlers. See the "Interview Handler Settings" chapter.

•Set up call routing. See the "Call Routing" chapter.

15. Back up Cisco Unity. See the "Maintaining Cisco Unity" chapter.

16. Train subscribers and operators to use Cisco Unity. See the "Subscriber and Operator Orientation" chapter.