Cisco Unity System Administration Guide, Release 3.0(1)
Chapter 3 - Subscriber Accounts

Table Of Contents

About Subscriber Accounts

Overview: Subscriber Accounts

Default Accounts

Subscriber Settings that You Can Change

Settings that Subscribers Can Change

About Deleting Subscriber Accounts

About Subscriber Accounts

Overview: Subscriber Accounts

Anyone who has an account on Cisco Unity is a subscriber. You can create subscriber accounts either by importing or adding subscribers one at a time from within the Cisco Unity Administrator, or by using the Import utility to create multiple subscriber accounts at once. See Chapter 14, "Creating Subscriber Accounts" for detailed information about using the Cisco Unity Administrator or the Import utility to create subscriber accounts.

Refer to the following sections in this chapter for basic information on subscriber accounts:

Default Accounts—This section describes the default administrator and other accounts created by the Cisco Unity Setup program.

Subscriber Settings that You Can Change—This section lists the settings that you can change by using the Cisco Unity Administrator.

Settings that Subscribers Can Change—This section lists the settings that subscribers can change by using the ActiveAssistant or by using the system conversation.

About Deleting Subscriber Accounts—This section explains the safe way to delete subscriber accounts.

Default Accounts

The Cisco Unity Setup program creates several accounts and public distribution lists that you use when managing the system. They are:


You may install Cisco Unity by using any account with appropriate Windows 2000 and Exchange permissions. When the installation process is complete, the account that you used to install Cisco Unity is automatically given proper security rights to access the Cisco Unity Administrator.

The purpose of the installer access rights is to allow you to create new Cisco Unity subscribers for initial setup, including subscribers who will administer Cisco Unity.

Example Administrator

The Example Administrator account, which Cisco Unity creates during installation, serves as a default owner, message recipient, and member of several Cisco Unity entities. The account alias is EAdministrator, and its phone password is 12345. The default extension is 99999. The Example Administrator has an Exchange mailbox but it does not have a Windows account and cannot be used to administer Cisco Unity.

Do not delete the Example Administrator account unless you have assigned valid subscribers as the owners, message recipients, and members (as appropriate) of the Cisco Unity entities with which the account is associated. See the "Message Handling" section on page 5-5 for additional information.

Cisco Unity Messaging System

The Cisco Unity Messaging System account sends notification when a Cisco Unity report is complete. This account also acts as a surrogate sender for messages from unidentified callers (external callers and any callers calling Cisco Unity from an internal extension that is not associated with a subscriber account, such as a conference room). Finally, this account receives nondelivery receipts for voice messages that cannot be delivered—for example, when a subscriber mailbox is full—which it then forwards to the public distribution list called Unaddressed Messages.

The alias for this account is Unity_<servername>. The account cannot be seen in the Cisco Unity Administrator, but the associated Exchange mailbox appears in the Exchange Administrator.

Example Subscriber

This account provides an example of typical subscriber settings; it is assigned to the default subscriber class of service. The alias for the account is ESubscriber, and the password is 12345. The default extension is 99990. You may delete this account at any time.

Subscriber Settings that You Can Change

Each subscriber account has numerous settings, which are categorized in the Subscriber section in the Cisco Unity Administrator as follows:

Subscriber and Subscriber template

You can specify settings for individual subscribers, or for a group of subscribers by using a subscriber template. Subscriber templates contain settings that are appropriate for subscribers of a particular type, such as a department. The template settings are applied to subscriber accounts as the individual accounts are created. Cisco Unity comes with a default subscriber template, which you can modify, and you can create an unlimited number of additional templates. See Chapter 12, "Subscriber Template Settings" for details.

Because changes to settings in the template do not affect existing subscribers, you should carefully review the subscriber template settings before using that template to add a subscriber. Once subscriber accounts are created, you modify the settings by making changes to individual subscriber pages in the Cisco Unity Administrator. See Chapter 15, "Subscriber Settings" for details.

Class of service

The class of service controls what a subscriber can do in Cisco Unity. A class of service:

Controls attributes such as the maximum length of messages.

Controls access to the Cisco Unity Administrator and to licensed features, such as text-to-speech e-mail.

Specifies restrictions on numbers for fax delivery, message notification and call transfer.

Cisco Unity assigns new subscribers to the class of service that is specified in the template on which the subscriber account is based. See Chapter 13, "Class of Service Settings" for details.

Public distribution lists

Public distribution lists are used to send voice messages to multiple subscribers at the same time. Cisco Unity assigns new subscribers to the public distribution lists that are specified in the template on which the subscriber account is based. See Chapter 16, "Public Distribution List Settings" for details.

Account policy

The account policy governs passwords and lockouts for all Cisco Unity accounts. Cisco Unity comes with default account policy settings, which you can modify. See Chapter 17, "Account Policy Settings" for details.

Settings that Subscribers Can Change

Some of the settings that you enter on the subscriber pages of the Cisco Unity Administrator can also be changed by subscribers. Subscribers have two ways to customize their settings:

By using the ActiveAssistant, which is a Web-based interface similar to the Cisco Unity Administrator

By following prompts in the subscriber phone conversation

Subscribers can use the ActiveAssistant only if their class of service allows access to it. The class of service to which a subscriber is assigned also controls the ability to change some of these settings. See Chapter 13, "Class of Service Settings" for details.

Table 3-1 lists the ActiveAssistant and conversation settings that subscribers can change. The Cisco Unity User Guide provides subscribers with detailed procedures on changing these settings.

Table 3-1 Settings that Subscribers Can Change

ActiveAssistant Settings
Phone Conversation Settings

Greetings page:

Enable or disable greeting

Switch between system prompt and personal greeting

Record a personal greeting

Record a personal greeting

Transfer and Screening page:

Transfer calls to an extension or send to the greeting

All call holding settings

All call screening settings

Transfer calls to an extension or send to the greeting

Message Notification page:

All settings except switch

Enable or disable a notification device

Notification phone number

Message Playback and Message Addressing pages:

All settings except language

Switch between addressing by name and by extension (by pressing ##)

Caller Options page:

Allow callers to edit messages

Allow callers to mark messages urgent


Personal Settings page:

Recorded name

Usual fax phone number


Directory listing status


Recorded name

Usual fax phone number

Directory listing status


Private Lists page:

All settings

Voice name

Add and delete members

About Deleting Subscriber Accounts

When a subscriber leaves the organization or otherwise no longer needs a Cisco Unity account, delete the account in the Cisco Unity Administrator. Deleting the Cisco Unity account does not delete the Windows and Exchange mailbox for that subscriber. These must be deleted separately, as appropriate, by someone with the necessary Windows administrator rights.

It is important that you delete the subscriber in the Cisco Unity Administrator, so that Cisco Unity can perform the following tasks:

Delete the primary call handler that is associated with the subscriber account.

Delete the subscriber from other Cisco Unity accounts, handlers, or call routing rules that send calls to the subscriber.

Prompt you to reassign to another subscriber any call handlers that the subscriber owned or was the message recipient of.

Prompt you to reassign to another subscriber any public distribution lists that the subscriber owned, and to remove the subscriber from all public distribution lists.

If you do not delete the account from within the Cisco Unity Administrator, none of this additional cleanup happens. Instead, the primary call handler remains associated with the deleted subscriber account and the extension assigned to the subscriber is not available for reuse. Additionally, any call handlers or subscriber accounts set up to transfer calls to the deleted account will continue to do so.

To identify call handlers that are associated with improperly deleted accounts, run the Unresolved References report. Then you can fix any "stranded" call handlers that you find by running the SysCheck utility. See the "Unresolved References Report" section on page 23-17 for more information.