Table Of Contents

Troubleshooting Cisco Unified MeetingPlace Network Backup Gateway

Troubleshooting Cisco Unified MeetingPlace Network Backup Gateway

---

This chapter provides troubleshooting information for problems that can occur after installing Release 5.2 or 5.3.

---

Note Your network must be stable and running properly to use these troubleshooting procedures.

---

	Task	Description
Step 1	Verify that the Release 5.2 and 5.3 services are running.	From the backup-gateway server, choose Start > Settings > Control Panel > Administrative Tools > Services. Verify that the following services are started: •Cisco Unified MeetingPlace Gateway SIM •Cisco Unified MeetingPlace Network Backup Gateway
Step 2	Verify that the backup-gateway server is logging in to the Cisco Unified MeetingPlace Audio Server system.	Telnet into the Cisco Unified MeetingPlace Audio Server system and enter gwstatus to verify that the backup-gateway server status is OK.
Step 3	Verify that there is sufficient disk space for backup.	Check the Cisco Unified MeetingPlace Audio Server system event log. If backups are made to a local drive and the disk space is insufficient for a complete backup, Release 5.2 and 5.3 will attempt to back up to another backup-gateway server if one is available. If no other backup-gateway server is available, the backup attempt fails. If Release 5.2 or 5.3 is installed on multiple backup-gateways servers and they all back up to a common NFS with insufficient disk space, all backups fail.
Step 4	Verify that the folders in the Gateway SIM and Release 5.2 or 5.3 match.	Check the Gateway SIM and Release 5.2 or 5.3 configuration.
Step 5	Confirm that there is a semicolon and no space after each multiple pathname in the Gateway SIM configuration.	Check the Gateway SIM configuration.
Step 6	Check the Cisco Unified MeetingPlace Audio Server system event log for any errors relating to the backup gateway server.	For information about the Cisco Unified MeetingPlace Audio Server system event log, see the System Manager's Guide or Administrator Guide for your release of Cisco Unified MeetingPlace Audio Server at the following URL: http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_maintenance_guides_list.html
Step 7	If the problem persists, contact Cisco TAC.	Before you contact Cisco TAC, obtain the following information: •Cisco Unified MeetingPlace Network Backup Gateway release •Cisco Unified MeetingPlace Audio Server release •Error messages or alarm codes For information about obtaining technical support, see the Guide to Cisco Conferencing Documentation and Support at the following URL: http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_documentation_roadmaps_list.html