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Table Of Contents
Release Notes for
Cisco MeetingPlace for Outlook
Release 4.3New Software Features in Cisco MeetingPlace for Outlook Release 4.3.0
Support for Microsoft Outlook 2003
Improved Support for Rescheduling Recurring Meetings
Customizing Meeting Notifications
Attending Multiserver Meetings from a Click To Attend Link
Installing the Cisco MeetingPlace for Outlook Client Software
Troubleshooting Problems with the MeetingPlace Tab
Customized Notification Templates and Upgrades
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for
Cisco MeetingPlace for Outlook
Release 4.3
Revised 9/12/2005
Contents
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Cisco Product Security Overview
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Introduction
Cisco MeetingPlace for Outlook integrates Cisco MeetingPlace with Microsoft Outlook. It allows end-users to:
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This product is an add-on to Cisco MeetingPlace Web, which is an add-on to Cisco MeetingPlace Audio Server.
System Requirements
This section lists the minimum system requirements. Your requirements may vary depending on the functionality you need. For increased security, we recommend that you install the latest Service Pack and all Critical Updates.
Microsoft Exchange Server
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MeetingPlace Audio Server
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Windows server (hardware requirements)
For all installations:
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For new installations of MeetingPlace for Outlook:
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For upgrades from older versions of MeetingPlace for Outlook:
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Windows server (software requirements)
For all installations:
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MeetingPlace Web 4.3.0.100 or latest maintenance release.•
Outlook 98, or Outlook 2000 (Service Release 1 and Service Pack 3), or Outlook XP (latest Service Pack), or Outlook 2003. Collaboration Data Objects (CDO) must be installed. CDO must be selected as an option during setup; it is not loaded by default.
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For new installations:
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For upgrades:
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Network requirements
For the Windows server to communicate with the MeetingPlace Audio Server, the following requirements must be met:
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End user system
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Software Compatibility
Cisco MeetingPlace for Outlook 4.3.0 users can attend meetings by clicking links in meeting notifications sent from MeetingPlace for Outlook 4.2.5 or 4.2.7 clients, MeetingPlace Web, or MeetingTime.
Users with a 4.2.7 or 4.2.5 client installed will be prompted to upgrade to the current client.
This release is compatible with the following versions of MeetingPlace products:
Capacity
Cisco MeetingPlace for Outlook 4.3 can support up to 2000 concurrent Outlook sessions per hour. A session starts when a user double-clicks a time slot in their Outlook calendar (regardless of whether that time slot is designated a MeetingPlace meeting) and continues for one hour. A system administrator can evaluate what number of Outlook users can be supported in their organization, based on usage patterns of their users.
New and Changed Information
New Software Features in Cisco MeetingPlace for Outlook Release 4.3.0
This release includes two new features and bug fixes listed in the Caveats section of this document. The new features are:
Support for Microsoft Outlook 2003
This release introduces support for Microsoft Outlook 2003 on both client and server. Features include the full functionality of MeetingPlace for Outlook 4.2.7 and the additional enhancements in this release.
Improved Support for Rescheduling Recurring Meetings
Users can now change meeting parameters such as meeting time and other options when they reschedule a recurring meeting.
Installation Notes
Installation and configuration instructions are included in the Cisco MeetingPlace for Outlook System Manager's Guide. To obtain this document, see Related Documentation.
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Upgraded Products
This release upgrades MeetingPlace for Outlook 4.2.5 and 4.2.7. For upgrade instructions, refer to the Cisco MeetingPlace for Outlook System Manager's Guide. See also the "Documentation Updates" section of this document.
Important Notes
Any references to MeetingPlace products are understood to refer to Cisco MeetingPlace products.
Caveats
The latest information on caveats is available through a a new online tool, Bug Toolkit, available for customers to query defects according to their own needs.
To find new features or enhancements that have been added to a release, or to read about caveat fixes from previous releases, run a query whenever a new Cisco MeetingPlace release is distributed.
To access Bug Toolkit, you must have the following:
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To use Bug Toolkit, follow this procedure.
To use Bug Toolkit, follow this procedure.
Step 1
Step 2
Step 3
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Note
Step 4
Step 5
Step 6
Note
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Documentation Updates
Errors
Customizing Meeting Notifications
Chapter 4, page 4-3, Step 8 should be changed to:
If changes do not appear, restart the MeetingPlace Web Conferencing Service. In Windows, choose Start > Settings > Control Panel > Services. Right-click the MeetingPlace Web Conferencing Service and choose Restart.
Omissions
Attending Multiserver Meetings from a Click To Attend Link
The web conference will be hosted from the primary server, so the local (secondary server) participants will be re-directed to the web conference on the primary server.
The click to attend link will take users to their respective web server and their templates will be processed there. When users click the button to join the web conference, it will open the MeetingRoom window based on the primary multiserver meeting (MSM) web server URL.
Installing the Cisco MeetingPlace for Outlook Client Software
If a delegate will use Outlook to schedule Cisco MeetingPlace meetings on behalf of another user, both the delegate and the person on whose behalf the delegate schedules must have the Cisco MeetingPlace for Outlook client software installed.
Capacity
Cisco MeetingPlace for Outlook 4.3 can support up to 2000 concurrent Outlook sessions per hour. A session starts when a user double-clicks a time slot in their Outlook calendar (regardless of whether that time slot is designated a MeetingPlace meeting) and continues for one hour. A system administrator can evaluate what number of Outlook users can be supported in their organization, based on usage patterns of their users.
Troubleshooting Problems with the MeetingPlace Tab
Problem
Solution
Customized Notification Templates and Upgrades
If all of the following apply to your situation, follow the information in this section:
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If all of the above conditions apply to your situation, you must save all of your notification templates as RTF files. If you leave them in TXT format, notifications will not be sent.
Related Documentation
To install, configure, and use Cisco MeetingPlace for Outlook, refer to the Cisco MeetingPlace for Outlook System Manager's Guide. You may also need the documentation for Cisco MeetingPlace Web and Cisco MeetingPlace Audio Server.
Documentation for all Cisco MeetingPlace products is available from http://www.cisco.com/univercd/cc/td/doc/product/conf/mtgplace/index.htm.
Additional documentation for this product includes online help built into the client software and a Quick Start Guide for end-users.
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Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/
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Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
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A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on
In an emergency, you can also reach PSIRT by telephone:
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Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
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Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
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http://www.cisco.com/en/US/learning/index.html
CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
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