Cisco MediaSense Solution Reference Network Design Guide, Release 10.0(1)
Serviceability and administration

Serviceability and administration

MediaSense offers a web-based user interface for administrative activities such as adding and configuring MediaSense servers, managing users, and checking and configuring storage management parameters.

The interface also provides access to support system serviceability functions that are required to service the product. MediaSense offers most of these functions through the Real Time Monitoring Tool (RTMT), which is similar to Unified Communications Manager and other Cisco voice products. RTMT is a thick client that can be downloaded onto any Microsoft Windows system (other operating systems are not supported) from the MediaSense serviceability web pages.

RTMT provides the following capabilities:

  • Collecting log files of specific types and specific time periods from MediaSense servers. Remote log browsing is also available so that logs can be viewed without having to download them.
  • Displaying alerts (including system conditions). System conditions are service impacting conditions such as the temporary or permanent outage of a server or critical subsystem, an overload condition, or loss of connectivity to a dependent service. Events which raise or clear system conditions may also be sent to a SYSLOG server or trigger proactive notifications to be sent by email.
  • Displaying and graphing a large array of both system and application level counters, statistics, and performance measurements including the amount of space in use on the media partitions and the number of recordings in progress at any given time. RTMT also allows thresholds to be configured for these values that, when crossed, create an entry on the Alerts screen. As with system conditions, these alerts can also be sent to a SYSLOG server or trigger proactive notifications to be sent by email.

Separate from RTMT, MediaSense provides a specialized browser-based Serviceability user interface that provides administrators with the following capabilities:

  • Starting, stopping, activating, and deactivating individual services.
  • Selecting the level and type of information that gets written to log files.
  • Requesting heap memory and thread dumps.
  • Accessing other MediaSense servers in the cluster.
  • Downloading RTMT for Windows.

MediaSense also supports a command line interface (CLI) for many additional service functions. Administrators of the Unified Communications Manager will already be familiar with most of these functions.

SNMP is not supported at this time.