The Cisco Unified IP Phone 8961, 9951, and 9971 provides voice communication over an Internet Protocol (IP) network. The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, speed dial, call forward, and more. In addition, because the phone connects to your data network, it offers enhanced IP telephony features, including access to network information and services, and customizeable features and services.
The Cisco Unified IP Phones have the following features:
24-bit color phone screen (Cisco Unified IP Phone 9971 has touchscreen support)
Programmable feature buttons that support up to 5 lines (6 lines for the Cisco Unified IP Phone 9971) or that can be programmed for other features
Full video capabilities (Cisco Unified IP Phones 9951 and 9971 only)
Gigabit ethernet connectivity
Support for an external microphone and speakers
Bluetooth support for wireless headsets (Cisco Unified IP Phones 9951 and 9971 only)
Network connectivity by Wi-Fi (Cisco Unified IP Phone 9971 only)
USB ports:
two USB ports for Cisco Unified IP Phones 9951 and 9971
one USB port for Cisco Unified IP Phone 8961
A Cisco Unified IP Phone, like other network devices, must be configured and managed. These phones encode G.711 a-law, G.711 mu-law, G.722, G.729a, G.729ab, iLBC, and iSAC codecs, and decode G.711 a-law, G.711 mu-law, G.722, G.729, G.729a, G.729b, G.729ab, iLBC, and iSAC codecs.
Caution
Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone might cause interference. For more information, see the manufacturer’s documentation of the interfering device.
This section describes the
Cisco Unified IP Phone 8961, 9951, and 9971 components.
For more information, see Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager.
The following diagram shows the phone from the side.
1
USB port
2
Accessory connector; for example, to connect a Cisco Unified IP Color Key Expansion Module
Note
Each USB port supports the connection of up to five supported and nonsupported devices. Each device connected to the phone is included in the maximum device count. For example, the USB port on your phone can support a maximum of five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device). Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices. For more information, see the USB device documentation.
Buttons and Hardware
Your phone provides quick access to your phone lines,
features, and call sessions:
Programmable feature buttons (left side): Use to view calls on a
line or access features such as Speed Dial or All Calls. (These buttons are
also called feature buttons.)
Session buttons (right side): Use to perform tasks such as
answering a call, resuming a held call, or (when not being used for an active
call) initiating phone functions such as displaying missed calls. Each call on
your phone is associated with a session button.
1
Phone screen
Shows information about your phone, including directory
number, call information (for example, caller ID, icons for an active call or
call on hold) and available softkeys.
2
Session buttons
Each button corresponds with an active call or a call function.
When you press the button, the action depends on the state of the phone:
Active calls: Causes the phone to take the default action
for an active call. For example, if you press the session button for a ringing
call, the call is answered and if you press the button on a held call, the call
resumes. Session information, such as caller ID and call duration, appears on
the phone screen next to the session button.
Call functions: When a session button is not being used
for an active call, it can be used to initiate functions on the phone, as
indicated by the adjacent phone screen icons. For example, press the session
button to display missed calls, take the phone off hook, or dial your
voicemail system (with a Voicemail icon).
Color LEDs reflect the call state. LEDs can flash (blink on
and off rapidly), pulse (alternately dim and brighten), or appear solid (glow
without interruption).
Flashing amber
: Ringing call. Press
this button to answer the call.
Solid green
: May be a connected
call or an outgoing call that is not yet connected. If the call is connected,
press this button to display the call details or the participants of a
conference call. If the call is not yet connected, press this button to end
the call.
Pulsing green
: Held call. Press
this button to resume the held call.
Solid red
: Shared line is in use
remotely. Press this button to barge into call (if Barge is enabled).
Pulsing red
: Shared line call put
on hold remotely. Press this button to resume the held call.
The positions of the session buttons and feature buttons
can be reversed on phones that use a locale with a right-to-left reading
orientation, such as Hebrew and Arabic.
3
Softkey buttons
Allow you to access the softkey options (for the selected
call or menu item) displayed on your phone screen.
4
Back button
Returns to the previous screen or menu.
5
Release button
Ends a connected call or session.
6
Navigation pad and Select button
The four-way Navigation pad allows you to scroll through
menus, highlight items, and move within a text input field.
The Select button (center of the Navigation pad) allows you
to select a highlighted item.
The Select button is lit (white) when the phone is in Power
Save or Power Save Plus mode. Press the Select button to override Power Save
and Power Save Plus mode.
7
Conference button
Creates a conference call.
8
Hold button
Places a connected call on hold.
9
Transfer button
Transfers a call.
10
Keypad
Allows you to dial phone numbers, enter letters, and choose
menu items by entering the item number.
11
Speakerphone button
Selects the speakerphone as the default audio path and
initiates a new call, picks up an incoming call, or ends a call. During a call,
the button is lit green.
The speakerphone audio path does not change until you select a new
default audio path (for example, by picking up the handset).
If external speakers are connected, the Speakerphone button
selects them as the default audio path.
12
Mute button
Toggles the microphone on or off during a call. When the
microphone is muted, the button is lit red.
When muted, you can hear the other parties on the call, but they cannot hear you.
13
Headset button
Selects the headset as the default audio path and initiates
a new call, picks up an incoming call, or ends a call. During a call, the
button is lit green.
A headset icon
in the phone screen header line
indicates that the headset is the default audio path. This audio path does not
change until you select a new default audio path (for example, by picking up
the handset).
14
Volume button
Controls the handset, headset, and speakerphone volume (off
hook) and the ringer volume (on hook).
Silences the ringer on the phone if an incoming call is
ringing.
15
Messages button
Autodials your voicemail system (varies by system).
16
Applications button
Opens/closes the Applications menu. Depending on how your
system administrator sets up the phone, use it to access applications such as
call history, preferences, and phone information.
17
Contacts button
Opens/closes the Contacts menu. Depending on how your system
administrator sets up the phone, use it to access personal directory, corporate
directory, or call history.
18
Phone display
Can be positioned to your preferred viewing angle.
19
Programmable feature buttons (also called feature
buttons)
Each button corresponds with a phone line, speed dial, or calling
feature.
Press a phone line button to display the active calls
for that line.
If you have multiple lines, you may have an All Calls button that displays a consolidated list of all calls from all lines (oldest at the top). If you do not see the All Calls button, your system administrator may have set up the primary line to automatically display all calls. For information on your set up, contact your system administrator.
Color LEDs indicate the line state:
Amber
: Ringing call on this
line
Green
: Active or held call
on this line
Red
: Shared line in use
remotely
The positions of the session buttons and feature buttons
can be reversed on phones that use a locale with a right-to-left reading
orientation, such as Hebrew and Arabic.
20
Handset with light strip
The handset light strip lights up to indicate a ringing call
(flashing red) or a new voice message (steady red).
Cisco Unified IP Phone 9951
The following sections describe attributes of the Cisco Unified IP Phone 9951.
Connect your phone to the corporate IP telephony network, using the following diagram.
1
DC adapter port (DC48V)
6
Handset connection
2
AC-to-DC power supply (optional for the network port connection but required for a wifi connection)
7
Analog headset connection (headset optional)
3
AC power wall plug (optional)
8
USB port
4
Network port (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled
9
Anti-theft security connector (lock optional)
5
Computer port (10/100/1000 PC) connection
10
Camera pin holes (for Cisco Unified Video Camera)
The following picture shows the side of the phone.
1
USB port
3
Speaker port for output to optional external speakers
2
Accessory connector; for example, for connecting a Cisco Unified IP Phone Expansion Module
4
Microphone port for input from optional external microphone
Note
Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device on the side port and five additional standard USB devices on the back port. Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices. For more information, see the USB device documentation.
Buttons and Hardware
Your phone provides quick access to your phone lines,
features, and call sessions:
Programmable feature buttons (left side): Use to view calls on a
line or access features such as Speed Dial or All Calls. These buttons are
also called feature buttons.
Session buttons (right side): Use to perform tasks such as
answering a call, resuming a held call, or (when not being used for an active
call) initiating phone functions such as displaying missed calls. Each call on
your phone is associated with a session button.
1
Phone screen
Shows information about your phone, including directory
number, call information (for example, caller ID, icons for an active call or
call on hold) and available softkeys.
2
Session buttons
Each button corresponds with an active call or a call function.
When you press the button, the action depends on the state of the phone:
Active calls: Press the button to take the default action
for an active call. For example, press the session button for a ringing call to
answer the call and press the button on a held call to resume the call. Session
information, such as caller ID and call duration, appears on the phone screen
next to the session button.
Call functions: When a session button is not being used
for an active call, it can be used to initiate functions on the phone, as
indicated by the adjacent phone screen icons. For example, press the session
button to display missed calls, take the phone off hook, or dial your
voicemail system (with a Voicemail icon).
Color LEDs reflect the call state. LEDs can flash (blink on
and off rapidly), pulse (alternately dim and brighten), or appear solid (glow
without interruption).
Flashing amber
: Ringing call. Press
this button to answer the call.
Solid green
: May be a connected
call or an outgoing call that is not yet connected. If the call is connected,
press this button to display the call details or the participants of a
conference call. If the call is not yet connected, press this button to end
the call.
Pulsing green
: Held call. Press
this button to resume the held call.
Solid red
: Shared line in use
remotely. Press this button to barge into the call (if Barge is enabled).
Pulsing red
: Shared line call put
on hold remotely. Press this button to resume the held call.
The positions of the session buttons and feature buttons
can be reversed on phones that use a locale with a right-to-left reading
orientation, such as Hebrew and Arabic.
3
Softkey buttons
Allow you to access the softkey options (for the selected
call or menu item) displayed on your phone screen.
4
Back button
Returns to the previous screen or menu.
5
Release button
Ends a connected call or session.
6
Navigation pad and Select button
The four-way Navigation pad allows you to scroll through
menus, highlight items, and move within a text input field.
The Select button (center of the Navigation pad) allows you
to select a highlighted item.
The Select button is lit (white) when the phone is in Power
Save or Power Save Plus mode. Press the Select button to override Power Save
and Power Save Plus mode.
7
Conference button
Creates a conference call.
8
Hold button
Places a connected call on hold.
9
Transfer button
Transfers a call.
10
Keypad
Allows you to dial phone numbers, enter letters, and choose
menu items by entering the item number.
11
Speakerphone button
Selects the speakerphone as the default audio path and
initiates a new call, picks up an incoming call, or ends a call. During a call,
the button is lit green.
The speakerphone audio path does not change until you select a new
default audio path (for example, by picking up the handset).
If external speakers are connected, the Speakerphone button
selects them as the default audio path.
12
Mute button
Toggles the microphone on or off during a call. When the
microphone is muted, the button is lit red.
When muted, you can hear the other parties on the call, but they cannot hear you.
13
Headset button
Selects the headset as the default audio path and initiates
a new call, picks up an incoming call, or ends a call. During a call, the
button is lit green.
A headset icon
in the phone screen header line
indicates the headset is the default audio path. This audio path does not
change until you select a new default audio path (for example, by picking up
the handset).
14
Volume button
Controls the handset, headset, and speakerphone volume (off
hook) and the ringer volume (on hook).
Silences the ringer on the phone if an incoming call is
ringing.
15
Messages button
Autodials your voicemail system (varies by system).
16
Applications button
Opens/closes the Applications menu. Depending on how your
system administrator sets up the phone, use it to access applications such as
call history, preferences, and phone information.
17
Contacts button
Opens/closes the Contacts menu. Depending on how your system
administrator sets up the phone, use it to access personal directory, corporate
directory, or call history.
18
Phone display
Can be positioned to your preferred viewing angle.
19
Programmable feature buttons (also called feature
buttons)
Each button corresponds to a phone line, speed dial, and calling
feature.
Press a button for a phone line to display the active calls
for that line.
If you have multiple lines, you may have an All Calls button that displays a consolidated list of all calls from all lines (oldest at the top). If you do not see the All Calls button, your system administrator may have set up the primary line to automatically display all calls. For information on your set up, contact your system administrator.
Color LEDs indicate the line state:
Amber
: Ringing call on this
line
Green
: Active or held call
on this line
Red
: Shared line in-use
remotely
The position of the programmable feature buttons can be
reversed with the position of the session buttons on phones that use a locale
with a right-to-left reading orientation, such as Hebrew and Arabic.
20
Handset with light strip
The handset light strip lights up to indicate a ringing call
(flashing red) or a new voice message (steady red).
Cisco Unified IP Phone 9971
The following sections describe attributes of the Cisco Unified IP Phone 9971.
Network port (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled
10
Camera pin holes (for Cisco Unified Video Camera)
5
Computer port (10/100/1000 PC) connection
11
Secure Digital I/O (SDIO) slot (not used for this release)
6
Handset connection
The following picture shows the side of the phone.
1
USB port
3
Speaker port for output to optional external speakers
2
Accessory connector; for example, for connecting a Cisco Unified IP Phone Expansion Module
4
Microphone port for input from optional external microphone
Note
Each USB port supports the connection of up to five supported and nonsupported devices. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port. Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices. For more information, see the USB device documentation.
Buttons and Hardware
Your phone provides quick access to your phone lines,
features, and call sessions:
Use the feature buttons (on the left) to view calls on a line or
access features such as Speed Dial or All Calls.
Use the call session buttons (on the right) to perform tasks such
as making a call, answering a call, or resuming a held call. Each call on your
phone is associated with a session button.
1
Phone screen
Shows information about your phone, including directory
number, call information (for example, caller ID, icons for an active call or
call on hold) and available softkeys.
Phone screen items, such as menu options and softkeys, are
touch-sensitive.
2
Session buttons
Each button corresponds with an active call or a call function.
When you press the button, the action depends on the state of the phone:
Active calls: Press the button to take the default action
for an active call. For example, press the session button for a ringing call to
answer the call and press the button on a held call to resume the call. Session
information, such as caller ID and call duration, appears on the phone screen
next to the session button.
Call functions: When a session button is not being used
for an active call, it can be used to initiate functions on the phone, as
indicated by the adjacent phone screen icons. For example, press the session
button to display missed calls, take the phone off hook, or dial your
voicemail system (with a Voicemail icon).
Color LEDs reflect the call state. LEDs can flash (blink on
and off rapidly), pulse (alternately dim and brighten), or appear solid (glow
without interruption).
Flashing amber
: Ringing call. Press
this button to answer the call.
Solid green
: May be a connected
call or an outgoing call that is not yet connected. If the call is connected,
press this button to display the call details or the participants of a
conference call. If the call is not yet connected, press this button to end
the call.
Pulsing green
: Held call. Press
this button to resume the held call.
Solid red
: Shared line in use
remotely. Press this button to barge into the call (if Barge is enabled).
Pulsing red
: Shared line call put
on hold remotely. Press this button to resume the held call.
The positions of the session buttons and feature buttons
can be reversed on phones that use a locale with a right-to-left reading
orientation, such as Hebrew and Arabic.
3
Back button
Returns to the previous screen or menu.
4
Release button
Ends a connected call or session.
5
Navigation pad and Select button
The four-way Navigation pad allows you to scroll through
menus, highlight items, and move within a text input field.
The Select button (center of the Navigation pad) allows you
to select a highlighted item, disable the phone screen for cleaning, or enable
the phone screen if it is in power-save mode.
The Select button is lit (white) when the phone is in Power
Save or Power Save Plus mode. Press the Select button to override Power Save
and Power Save Plus mode.
6
Conference button
Creates a conference call.
7
Hold button
Places a connected call on hold.
8
Transfer button
Transfers a call.
9
Keypad
Allows you to dial phone numbers, enter letters, and choose
menu items by entering the item number.
10
Speakerphone button
Selects the speakerphone as the default audio path and
initiates a new call, picks up an incoming call, or ends a call. During a call,
the button is lit green.
The speakerphone audio path does not change until you select a new
default audio path (for example, by picking up the handset).
If external speakers are connected, the Speakerphone button
selects them as the default audio path.
11
Mute button
Toggles the microphone on or off during a call. When the
microphone is muted, the button is lit red.
When muted, you can hear the other parties on the call, but they cannot hear you.
12
Headset button
Selects the wired or wireless headset as the default audio
path and initiates a new call, picks up an incoming call, or ends a call.
During a call, the button is lit green.
A headset icon
in the phone screen header line
indicates the headset is the default audio path. This audio path does not
change until a new default audio path is selected (for example, by picking up
the handset).
13
Volume button
Controls the handset, headset, and speakerphone volume (off
hook) and the ringer volume (on hook).
Silences the ringer on the phone if an incoming call is
ringing.
14
Messages button
Autodials your voicemail system (varies by system).
15
Applications button
Opens/closes the Applications menu. Depending on how your
system administrator sets up the phone, use it to access applications such as
call history, preferences, and phone information.
16
Contacts button
Opens/closes the Contacts menu. Depending on how your system
administrator sets up the phone, use it to access personal directory, corporate
directory, or call history.
17
Phone display
Can be positioned to your preferred viewing angle.
18
Programmable feature buttons (also called feature
buttons)
Correspond to phone lines, speed dials, and calling
features.
Press a button for a phone line to display the active calls
for that line.
If you have multiple lines, you may have an All Calls button that displays a consolidated list of all calls from all lines (oldest at the top). If you do not see the All Calls button, your system administrator may have set up the primary line to automatically display all calls. For information on your set up, contact your system administrator.
Color LEDs indicate the line state:
Amber
: Ringing call on this
line
Green
: Active or held call
on this line
Red
: Shared line in-use
remotely
The positions of the session buttons and feature buttons
can be reversed on phones that use a locale with a right-to-left reading
orientation, such as Hebrew and Arabic.
19
Handset with light strip
The handset light strip lights up to indicate a ringing call
(flashing red) or a new voice message (steady red).
Connect Footstand
If your phone is placed on a table or desk, connect the
footstand to the back of the phone.
Procedure
Step 1
Insert the curved connectors into the lower slots.
Step 2
Lift the footstand until the connectors snap into the upper slots.
Note
Connecting and disconnecting the footstand may require a little
more force than you expect.
Phone and Cable Lock
You can secure the
Cisco Unified IP Phone 8961, 9951, and 9971 to a desktop by using a laptop cable lock.
The lock connects to the antitheft security connector on the back of the
phone and the cable can be secured to a desktop.
The security slot can accommodate a lock up to 20 mm wide.
Compatible laptop cable locks include the Kensington laptop cable lock and
laptop cable locks from other manufacturers that can fit into the security slot
on the back of the phone.
Network Protocols
Cisco Unified IP Phones support several industry-standard and
Cisco network protocols required for voice communication. The following
table provides an overview of the network protocols that the
Cisco Unified IP Phone 8961, 9951, and 9971 support.
Table 1 Supported network protocols on the Cisco
Unified IP Phone
Network protocol
Purpose
Usage notes
Bluetooth
Bluetooth is a wireless personal area network (WPAN) protocol
that specifies how devices communicate over short distances.
Cisco Unified IP Phones 9951 and 9971 support Bluetooth 2.1.
Bootstrap Protocol (BootP)
BootP enables a network device, such as the Cisco Unified IP
Phone, to discover certain startup information, such as the IP address.
—
Cisco Audio Session Tunnel (CAST)
The CAST protocol allows Cisco Unified IP Phones and
associated applications to discover and communicate with the remote IP Phones
without requiring changes to the traditional signaling components, such as Cisco
Unified Communications Manager (CM) and gateways.
The Cisco Unified IP Phone uses CAST as an interface between
CUVA and Cisco Unified Communications Manager using the Cisco Unified IP Phone
as a SIP proxy.
Cisco Discovery Protocol (CDP)
CDP is a device-discovery protocol that runs on all
Cisco-manufactured equipment.
Using CDP, a device can advertise its existence to other
devices and receive information about other devices in the network.
The Cisco Unified IP Phone uses CDP to communicate information
such as auxiliary VLAN ID, per port power management details, and Quality of
Service (QoS) configuration information with the Cisco Catalyst switch.
Cisco Peer-to-Peer Distribution Protocol (CPPDP)
CPPDP is a Cisco proprietary protocol used to form a peer-to-peer hierarchy of devices. This hierarchy is used to distribute firmware files
from peer devices to their neighboring devices.
CPPDP is used by the Peer Firmware Sharing feature.
Dynamic Host Configuration Protocol (DHCP)
DHCP dynamically allocates and assigns an IP address to
network devices.
DHCP enables you to connect an IP phone into the network and the phone to become operational without the need to manually assign an
IP address or to configure additional network parameters.
DHCP is enabled by default. If disabled, you must manually
configure the IP address, subnet mask, gateway, and a TFTP server on each phone
locally.
Cisco recommends that you use DHCP custom option 150. With
this method, you configure the TFTP server IP address as the option value. For
additional supported DHCP configurations, see the
"Dynamic Host Configuration Protocol" chapter and the
"Cisco TFTP" chapter in the
Cisco Unified Communications Manager System Guide.
Note
If you cannot use option 150, you may try using DHCP option
66.
Hypertext Transfer Protocol (HTTP)
HTTP is the standard way of transferring information and
moving documents across the Internet and the web.
Cisco Unified IP Phones use HTTP for XML services and for
troubleshooting purposes.
Hypertext Transfer Protocol Secure (HTTPS)
Hypertext Transfer Protocol Secure (HTTPS) is a combination of
the Hypertext Transfer Protocol with the SSL/TLS protocol to provide encryption
and secure identification of servers.
Web applications with both HTTP and HTTPS support have two
URLs configured. Cisco Unified IP Phones that support HTTPS choose the HTTPS
URL.
IEEE 802.1X
The IEEE 802.1X standard defines a client-server-based access
control and authentication protocol that restricts unauthorized clients from
connecting to a LAN through publicly accessible ports.
Until the client is authenticated, 802.1X access control
allows only Extensible Authentication Protocol over LAN (EAPOL) traffic through
the port to which the client is connected. After authentication is successful,
normal traffic can pass through the port.
The Cisco Unified IP Phone implements the IEEE 802.1X standard
by providing support for the following authentication methods: EAP-FAST,
EAP-TLS, and EAP-MD5.
When 802.1X authentication is enabled on the phone, you should
disable the PC port and voice VLAN. See 802.1X Authentication
for additional information.
IEEE 802.11a/b/g
The IEEE 802.11 standard specifies how devices communication
over a wireless local area network (WLAN).
802.11a operates at the 5 GHz band and 802.11b and 802.11g
operate at the 2.4 GHz band
(Cisco Unified IP Phone 9971 only) The 802.11 interface is a
deployment option for cases when Ethernet cabling is unavailable or
undesirable.
Internet Protocol (IP)
IP is a messaging protocol that addresses and sends packets
across the network.
To communicate using IP, network devices must have an assigned
IP address, subnet, and gateway.
IP addresses, subnets, and gateway identifications are
automatically assigned if you are using the Cisco Unified IP Phone with Dynamic
Host Configuration Protocol (DHCP). If you are not using DHCP, you must
manually assign these properties to each phone locally.
Link Layer Discovery Protocol (LLDP)
LLDP is a standardized network discovery protocol (similar to
CDP) that is supported on some Cisco and third-party devices.
The Cisco Unified IP Phone supports LLDP on the PC port.
Link Layer Discovery Protocol-Media Endpoint Devices
(LLDP-MED)
LLDP-MED is an extension of the LLDP standard for
voice products.
The Cisco Unified IP Phone supports LLDP-MED on the SW port to
communicate information such as:
Voice VLAN
configuration
Device discovery
Power management
Inventory
management
For more information about LLDP-MED support, see the LLDP-MED
and Cisco Discovery Protocol white paper:
RTP is a standard protocol for transporting real-time data,
such as interactive voice and video, over data networks.
Cisco Unified IP Phones use the RTP protocol to send and
receive real-time voice traffic from other phones and gateways.
Real-Time Control Protocol (RTCP)
RTCP works in conjunction with RTP to provide QoS data (such
as jitter, latency, and round-trip delay) on RTP streams.
RTCP for audio calls is disabled by default. RTCP for video calls (including both audio streams and video streams in the video call) is enabled by default. You can enable or disable RTCP on individual phones from the Cisco Unified Communications Manager Administration.
Session Description Protocol (SDP)
SDP is the portion of the SIP protocol that determines which
parameters are available during a connection between two endpoints. Conferences
are established by using only the SDP capabilities that all
endpoints in the conference support.
SDP capabilities, such as codec types, DTMF detection, and
comfort noise, are normally configured on a global basis by Cisco Unified
Communications Manager or Media Gateway in operation. Some SIP endpoints may
allow configuration of these parameters on the endpoint itself.
Session Initiation Protocol (SIP)
SIP is the Internet Engineering Task Force (IETF) standard for
multimedia conferencing over IP. SIP is an ASCII-based application-layer
control protocol (defined in RFC 3261) that can be used to establish, maintain,
and terminate calls between two or more endpoints.
Like other VoIP protocols, SIP addresses the
functions of signaling and session management within a packet telephony
network. Signaling allows transportation of call information across network
boundaries. Session management provides the ability to control the attributes
of an end-to-end call.
Transmission Control Protocol (TCP)
TCP is a connection-oriented transport protocol.
Cisco Unified IP Phones use TCP to connect to Cisco Unified
Communications Manager and to access XML services.
Transport Layer Security (TLS)
TLS is a standard protocol for securing and authenticating
communications.
Upon security implementation, Cisco Unified IP Phones use the
TLS protocol when securely registering with Cisco Unified Communications
Manager.
Trivial File Transfer Protocol (TFTP)
TFTP allows you to transfer files over the network.
On the Cisco Unified IP Phone, TFTP enables you to obtain a
configuration file specific to the phone type.
TFTP requires a TFTP server in your network that the DHCP server can automatically identify. If you want a phone to use a
TFTP server other than the one that the DHCP server specifies, you must manually
assign the IP address of the TFTP server by using the Network Configuration
menu on the phone.
For more information, see the
"Cisco TFTP" chapter in the Cisco Unified
Communications Manager System Guide.
User Datagram Protocol (UDP)
UDP is a connectionless messaging protocol for delivery of
data packets.
UDP is used only for RTP streams. SIP signaling on the phones do not support UDP.
Cisco Unified IP Phone 8961, 9951, and 9971 Supported Features
Cisco Unified IP Phones function much like a digital business
phone, allowing you to place and receive phone calls. In addition to
traditional telephony features, the
Cisco Unified IP Phone includes features that enable you to administer and monitor the
phone as a network device.
The following sections describe the aspects of the phone features.
Cisco Unified IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. Cisco Unified IP Phones also provide a variety of other features.
As with other network devices, you must configure Cisco Unified IP Phones to prepare them to access Cisco Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer settings to configure on a phone. If your network requires it, however, you can manually configure information such as: an IP address, TFTP server, and subnet information.
Cisco Unified IP Phones can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate Cisco Unified Communications Manager with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for coworker contact information directly from their IP phones. You can also use XML to enable users to access information such as weather, stocks, quote of the day, and other web-based information.
Finally, because the Cisco Unified IP Phone is a network device, you can obtain detailed status information from it directly. This information can assist you with troubleshooting any problems users might encounter when using their IP phones.
Telephony Feature Administration
You can modify additional settings for the Cisco Unified IP
Phone from Cisco Unified Communications Manager Administration. Use this
web-based application to set up phone registration criteria and calling search
spaces, to configure corporate directories and services, and to modify phone
button templates, among other tasks. See the related topics and the
Cisco Unified Communications Manager documentation for additional information.
For more information about Cisco Unified Communications
Manager Administration, see Cisco Unified Communications Manager documentation,
including
Cisco Unified Communications Manager Administration Guide.
You can also use the context-sensitive help available within the application
for guidance.
You can access Cisco Unified Communications Manager
documentation at this location:
You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also obtain statistics about a current call or firmware versions on the phone.
Information for End Users
If you are a system administrator, you are likely the primary
source of information for Cisco Unified IP Phone users in your network or
company. To ensure that you distribute the most current feature and procedural
information, familiarize yourself with Cisco Unified IP Phone documentation.
Make sure to visit the
Cisco Unified IP Phone 8961, 9951, and 9971 web site:
In addition to providing documentation, it is important to
inform users of available Cisco Unified IP Phone features, including those
specific to your company or network, and of how to access and customize those
features, if appropriate.
Cisco Unified IP Phone security features
Implementing security in the Cisco Unified Communications
Manager system prevents identity theft of the phone and Cisco Unified
Communications Manager server, prevents data tampering, and prevents call
signaling and media stream tampering.
To alleviate these threats, the Cisco IP telephony network
establishes and maintains secure (encrypted) communication streams between a
phone and the server, digitally signs files before they are transferred to a
phone, and encrypts media streams and call signaling between Cisco Unified IP
Phones.
The
Cisco Unified IP Phone 8961, 9951, and 9971 uses the phone security profile, which
defines whether the device is nonsecure or secure. For information about
applying the security profile to the phone, see the
Cisco Unified Communications Manager Security Guide.
If you configure security-related settings in Cisco Unified
Communications Manager Administration, the phone configuration file contains
sensitive information. To ensure the privacy of a configuration file, you must
configure it for encryption. For detailed information, see the
"Configuring Encrypted Phone Configuration Files" chapter in
Cisco Unified Communications Manager Security Guide.
The following table shows where you can find information
about security in this and other documents.
Table 2 Cisco Unified IP Phone and Cisco Unified Communications Manager
security topics
Topic
Reference
Detailed explanation of security, including set up,
configuration, and troubleshooting information for Cisco Unified Communications
Manager and Cisco Unified IP Phones
See the
Cisco Unified Communications Manager Security
Guide.
Security features supported on the Cisco Unified IP Phone
Supported security features
provides an overview of the security features that the Cisco Unified
IP Phone 8961, 9951, and 9971 supports. For more information about these
features, about Cisco Unified Communications Manager, and about Cisco Unified IP Phone
security, see the
Cisco Unified Communications Manager Security
Guide.
Identifying phone calls for which security is implemented
The following table provides an overview of the security
features that the
Cisco Unified IP Phone 8961, 9951, and 9971 supports. For more information about these
features, Cisco Unified Communications Manager, and Cisco Unified IP Phone
security, see
Cisco Unified Communications Manager Security Guide.
For information about current security settings on a phone,
press
and choose
Administrator
Settings > Security Setup.
Table 3 Overview of Security Features
Feature
Description
Image authentication
Signed binary files (with the extension .sbn) prevent
tampering with the firmware image before the image is loaded on a phone.
Tampering with the image causes a phone to fail the authentication process and
reject the new image.
Image encryption
Encrypted binary files (with the extension .sebn) prevent
tampering with the firmware image before the image is loaded on a phone.
Tampering with the image causes a phone to fail the
authentication process and reject the new image.
Customer site certificate installation
Each Cisco Unified IP Phone requires a unique certificate for
device authentication. Phones include a manufacturing installed certificate
(MIC), but for additional security, you can specify certificate installation in Cisco
Unified Communications Manager Administration using the Certificate Authority Proxy Function (CAPF). Alternatively, you
can install a Locally Significant Certificate (LSC) from the Security
Configuration menu on the phone. See Cisco Unified IP Phone Security
for more information.
Device authentication
Occurs between the Cisco Unified Communications Manager server
and the phone when each entity accepts the certificate of the other entity.
Determines whether a secure connection between the phone and a Cisco Unified
Communications Manager should occur; and, if necessary, creates a secure
signaling path between the entities by using TLS protocol. Cisco Unified
Communications Manager does not register phones unless it can authenticate them.
File authentication
Validates digitally signed files that the phone downloads. The
phone validates the signature to make sure that file tampering did not occur
after file creation. Files that fail authentication are not written to
Flash memory on the phone. The phone rejects such files without further
processing.
File encryption
Encryption prevents sensitive information from being revealed
while the file is in transit to the phone. In addition, the phone validates the
signature to make sure that file tampering did not occur after file
creation. Files that fail authentication are not written to Flash memory on the
phone. The phone rejects such files without further processing.
Signaling authentication
Uses the TLS protocol to validate that no tampering to signaling packets has occurred during transmission.
Manufacturing installed certificate
Each Cisco Unified IP Phone contains a unique manufacturing
installed certificate (MIC), which is used for device authentication. The MIC
provides permanent unique proof of identity for the phone and allows Cisco Unified
Communications Manager to authenticate the phone.
Media encryption
Uses SRTP to ensure that media streams between supported
devices prove secure and that only the intended device receives and reads the
data. Includes creating a media master key pair for the devices, delivering the
keys to the devices, and securing the delivery of the keys while the keys are
in transport.
CAPF (Certificate Authority Proxy Function)
Implements parts of the certificate generation procedure that
are too processing-intensive for the phone, and interacts with the phone for
key generation and certificate installation. The CAPF can be configured to
request certificates from customer-specified certificate authorities on behalf
of the phone, or it can be configured to generate certificates locally.
Security profile
Defines whether the phone is nonsecure, authenticated,
encrypted, or protected. Other entries in this table describe security
features. For more information about these features,
about Cisco Unified Communications Manager, and about Cisco Unified IP Phone security, see
the
Cisco Unified Communications Manager Security
Guide.
Encrypted configuration files
Lets you ensure the privacy of phone configuration files.
Optional web server disabling for a phone
For security purposes, you can prevent access to the web pages
for a phone (which display a variety of operational statistics for the phone)
and User Options web pages. For more information, see Control web page access.
Phone hardening
Additional security options, which you control from Cisco
Unified Communications Manager Administration:
Disabling PC port
Disabling
Gratuitous ARP (GARP)
Disabling PC Voice
VLAN access
Disabling access
to the Setting menus, or providing restricted access that allows access to the
Preferences menu and saving volume changes only
Disabling access
to web pages for a phone
Disabling
Bluetooth Accessory Port
802.1X Authentication
The Cisco Unified IP Phone can use 802.1X authentication to
request and gain access to the network. See 802.1X Authentication
for more information.
Secure SIP Failover for SRST
After you configure a Survivable Remote Site Telephony (SRST)
reference for security and then reset the dependent devices in Cisco Unified
Communications Manager Administration, the TFTP server adds the SRST
certificate to the phone cnf.xml file and sends the file to the phone. A secure
phone then uses a TLS connection to interact with the SRST-enabled router.
Signaling encryption
Ensures that all SCCP and SIP signaling messages that are sent
between the device and the Cisco Unified Communications Manager server are
encrypted.
Security Profiles
All Cisco Unified IP Phones that support Cisco Unified
Communications Manager use a security profile, which defines whether the phone
is nonsecure, authenticated, or encrypted. For information about configuring
the security profile and applying the profile to the phone, see
Cisco Unified Communications Manager Security Guide.
To view the security mode that is set for the phone, look at
the Security Mode setting in the Security Configuration menu.
Secure Phone Calls
When security is implemented for a phone, you can identify secure phone calls by icons on the phone screen. You can also determine whether the connected phone is secure and protected if a security tone plays at the beginning of the call.
In a secure call, all call signaling and media streams are encrypted. A secure call offers a high level of security, providing integrity and privacy to the call. When a call in progress is encrypted, the call progress icon to the right of the call duration timer in the phone screen changes to the following icon: .
Note
If the call is routed through non-IP call legs, for example, PSTN, the call may be nonsecure even though it is encrypted within the IP network and has a lock icon associated with it.
In a secure call, a security tone plays at the beginning of a call to indicate that the other connected phone is also receiving and transmitting secure audio and video (if video is involved). If your call connects to a nonsecure phone, the security tone does not play.
Note
Secure calling is supported for connections between two phones only. Some features, such as conference calling, shared lines, and Extension Mobility, are not available when secure calling is configured.
You can initiate a secure conference call and monitor the
security level of participants. A secure conference call is established by using
this process:
A user initiates the conference from a secure phone.
Cisco Unified Communications Manager assigns a secure conference
bridge to the call.
As participants are added, Cisco Unified Communications Manager
verifies the security mode of each phone and maintains the secure level for the
conference.
The phone displays the security level of the conference call. A
secure conference displays the secure icon
to the right of
Conference on the phone screen.
Note
Interactions, restrictions, and limitations that affect the
security level of the conference call depend on the security mode of the
participant phones and the availability of secure conference bridges. See
Call Security Interactions and Restrictions
for information about these interactions.
Secure Phone Call Identification
A secure call is established when your phone, and the phone on the other end, is configured for secure calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Secured calls can only be made between two phones. Conference calls and other multiple-line calls are not supported.
A secured call is established using this process:
A user initiates the call from a secured phone (secured security mode).
The phone displays the secure icon on the phone screen. This icon indicates that the phone is configured for secure calls, but this does not mean that the other connected phone is also secured.
A security tone plays if the call connects to another secured phone, indicating that both ends of the conversation are encrypted and secured. If the call connects to a nonsecured phone, the secure tone does not play.
Note
Secured calling is supported for conversations between two phones. Some features, such as conference calling, shared lines, and Cisco Extension Mobility are not available when secured calling is configured.
Call Security Interactions and Restrictions
Cisco Unified Communications Manager checks the phone
security status when conferences are established and changes the security
indication for the conference or blocks the completion of the call to maintain
integrity and security in the system. The following table provides
information about changes to call security levels when using Barge.
Table 4 Call Security Interactions when using Barge
Initiator phone security level
Feature used
Call security level
Results of action
Nonsecure
Barge
Encrypted call
Call barged and identified as nonsecure call
Secure
Barge
Encrypted call
Call barged and identified as secure call
The following table provides information about changes to
conference security levels depending on the initiator phone security level, the
security levels of participants, and the availability of secure conference
bridges.
Table 5 Security Restrictions with Conference Calls
Initiator phone security level
Feature used
Security level of participants
Results of action
Nonsecure
Conference
Secure
Nonsecure conference bridge
Nonsecure conference
Secure
Conference
At least one member is nonsecure.
Secure conference bridge
Nonsecure conference
Secure
Conference
Secure
Secure conference bridge
Secure encrypted level conference
Nonsecure
Meet Me
Minimum security level is encrypted.
Initiator receives message
Does not meet Security Level, call rejected.
Secure
Meet Me
Minimum security level is nonsecure.
Secure conference bridge
Conference accepts all calls.
When using secure video over VPN and VXC/VPN, the maximum supported bandwidth is 320 kpbs.
When the phone calls Cisco TelePresence, the maximum bandwidth is 320 kbps.
802.1X Authentication
The Cisco Unified IP Phones support 802.1X Authentication.
Cisco Unified IP Phones and Cisco Catalyst switches traditionally use Cisco Discovery Protocol (CDP) to identify each other and determine parameters such as VLAN allocation and inline power requirements. CDP does not identify locally attached workstations. Cisco Unified IP Phones provide an EAPOL pass-through mechanism. This mechanism allows a workstation attached to the Cisco Unified IP Phone to pass EAPOL messages to the 802.1X authenticator at the LAN switch. The pass-through mechanism ensures that the IP phone does not act as the LAN switch to authenticate a data endpoint before accessing the network.
Cisco Unified IP Phones also provide a proxy EAPOL Logoff mechanism. In the event that the locally attached PC disconnects from the IP phone, the LAN switch does not see the physical link fail, because the link between the LAN switch and the IP phone is maintained. To avoid compromising network integrity, the IP phone sends an EAPOL-Logoff message to the switch on behalf of the downstream PC, which triggers the LAN switch to clear the authentication entry for the downstream PC.
Cisco Unified IP Phones also contain an 802.1X supplicant. This supplicant allows network administrators to control the connectivity of IP phones to the LAN switch ports. The current release of the phone 802.1X supplicant uses the EAP-FAST, EAP-TLS, and EAP-MD5 options for network authentication.
Required Network Components
Support for 802.1X authentication on Cisco Unified IP Phones
requires several components, including:
Cisco Unified IP Phone: The phone acts as the 802.1X
supplicant, which initiates the request to access the network.
Cisco Secure Access Control Server (ACS) (or other third-party
authentication server): The authentication server and the phone must both be
configured with a shared secret that authenticates the phone.
Cisco Catalyst Switch (or other third-party switch): The switch
must support 802.1X, so it can act as the
authenticator and pass the messages between the phone and the
authentication server. After the exchange completes, the switch grants or
denies the phone access to the network.
Best Practices
The following list describes requirements and recommendations for 802.1X configuration.
Enable 802.1X Authentication: If you want to use the 802.1X
standard to authenticate Cisco Unified IP Phones, be sure that you properly
configure the other components before enabling it on the phone.
Configure PC Port: The 802.1X standard does not take into account
the use of VLANs and thus recommends that only a single device should be
authenticated to a specific switch port. However, some switches (including
Cisco Catalyst switches) support multidomain authentication. The switch
configuration determines whether you can connect a PC to the PC port of the
phone.
Enabled: If you are using a switch that supports multidomain
authentication, you can enable the PC port and connect a PC to it. In this
case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the
authentication exchanges between the switch and the attached PC. For more
information about IEEE 802.1X support on the Cisco Catalyst switches, see the
Cisco Catalyst switch configuration guides at:
http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.html
Disabled: If the switch does not support multiple
802.1X-compliant devices on the same port, you should disable the PC Port when
802.1X authentication is enabled. If you do not disable this port and
subsequently attempt to attach a PC to it, the switch denies network access to
both the phone and the PC.
Configure Voice VLAN: Because the 802.1X standard does not account for VLANs, you should configure
this setting based on the switch support.
Enabled: If you are
using a switch that supports multidomain authentication, you can continue to
use the voice VLAN.
Disabled: If the switch
does not support multidomain authentication, disable the Voice VLAN and
consider assigning the port to the native VLAN.
Enter MD5 Shared Secret: If
you disable 802.1X authentication or perform a factory reset on the phone, the
previously configured MD5 shared secret is deleted.
A user cannot barge into an encrypted call if the phone that is used to barge is not configured for encryption. When barge fails in this case, a reorder (fast busy) tone plays on the phone that the barge was initiated.
If the initiator phone is configured for encryption, the barge initiator can barge into a nonsecure call from the encrypted phone. After the barge occurs, Cisco Unified Communications Manager classifies the call as nonsecure.
If the initiator phone is configured for encryption, the barge initiator can barge into an encrypted call, and the phone indicates that the call is encrypted.
Cisco Unified IP Phone Deployment
When deploying a new IP telephony system, system
administrators and network administrators must complete several initial
configuration tasks to prepare the network for IP telephony service. For
information and a checklist for setting up and configuring a Cisco IP telephony
network, see the
"System Configuration Overview" chapter in
Cisco Unified Communications Manager System Guide.
After you set up the IP telephony system and configure
systemwide features in Cisco Unified Communications Manager, you can add IP
phones to the system.
Set up Cisco Unified IP Phone 8961, 9951, and 9971 in Cisco Unified Communications Manager
The following steps provide an outline of configuration
tasks for the
Cisco Unified IP Phone 8961, 9951, and 9971 in Cisco Unified Communications Manager
Administration. The steps present a suggested order to guide you through the
phone configuration process. Some tasks are optional, depending on your system
and user needs. For detailed procedures and information, see the sources in the
steps.
Procedure
Step 1
Gather the following information about the phone:
Phone model
MAC address
Physical location of the phone
Name or user ID of phone user
Device pool
Partition, calling search space, and location information
Number of lines and associated directory numbers (DNs) to
assign to the phone
Cisco Unified Communications Manager user to associate with
the phone
Phone usage information that affects phone button template,
phone features, IP Phone services, or phone applications
The information provides a list of configuration requirements for
setting up phones and identifies preliminary configuration that you need to
perform before configuring individual phones, such as phone button templates.
Verify that you have sufficient unit licenses for your phone. For more information, see the
"Licensing" section in the
Cisco Unified Communications Manager System Guide.
Step 3
Customize phone button templates (if required) by changing the
number of line buttons, speed-dial buttons or service URL buttons. You can add
a Privacy, All Calls, or Mobility button to meet user needs.
For more information, see the
"Phone Button Template Configuration" chapter in the
Cisco Unified Communications Manager Administration
Guide and Phone Button Templates.
Step 4
Add and configure the phone by completing the required fields in
the Phone Configuration window. An asterisk (*) next to the field name indicates a required field; for example, MAC address and device pool.
This step adds the device with the default settings to the Cisco
Unified Communications Manager database.
For more information, see the
"Cisco Unified IP Phone Configuration" chapter in the
Cisco Unified Communications Manager Administration
Guide.
For information about product-specific configuration fields, see
the "?" Button Help in the Phone Configuration window.
Note
If you want to add both the phone and user to the Cisco Unified
Communications Manager database at the same time, see the
"User/Phone Add Configuration" chapter in the
Cisco Unified Communications Manager Administration
Guide.
Step 5
Add and configure directory numbers (lines) on the phone by
completing the required fields in the Directory Number Configuration window.
An asterisk (*) next to the field name indicates a required field; for
example, directory number and presence group.
This step adds primary and secondary directory numbers and
features associated with directory numbers to the phone.
Configure speed-dial buttons and assign
speed-dial numbers.
Users can change speed-dial settings on their phones by using
Cisco Unified Communications Manager User Options.
For more information, see the
"Configuring Speed-Dial Buttons or Abbreviated Dialing"
section in the “Cisco Unified IP Phone Configuration” chapter in the
Cisco Unified Communications Manager Administration
Guide.
Step 7
Configure Cisco Unified IP Phone services and assign services
(optional) to provide IP Phone services.
Users can add or change services on their phones by using the
Cisco Unified Communications Manager User Options web pages.
Note
Users can subscribe to the IP Phone service only if the
Enterprise Subscription check box is unchecked when the IP Phone service is
first configured in Cisco Unified Communications Manager Administration.
Note
Some Cisco-provided default services are classified as
enterprise subscriptions, so the user cannot add them through the User Options
web pages. Such services are on the phone by default, and they can only be removed from
the phone if you disable them in Cisco Unified Communications Manager
Administration.
For more information, see the
"IP Phone Services Configuration" chapter in the
Cisco Unified Communications Manager Administration
Guide and
Services Setup.
Step 8
Assign services to programmable buttons (optional) to provide
access to an IP Phone service or URL.
For more information, see the
"Adding a Service URL Button" section of the
"Cisco Unified IP Phone Configuration" chapter in the
Cisco Unified Communications Manager Administration
Guide.
Step 9
Add user information by configuring required fields. An asterisk (*) next to the field name indicates a required field; for example, User ID and last name.
This step adds user information to the global directory for Cisco
Unified Communications Manager.
Note
Assign a password (for User Options web pages) and PIN (for
Cisco Extension Mobility and Personal Directory).
If your company uses a a Lightweight Directory Access Protocol
(LDAP) directory to store information about users, you can install and
configure Cisco Unified Communications to use your existing LDAP directory, see
Corporate Directory setup.
Note
If you want to add both the phone and user to the Cisco Unified
Communications Manager database at the same time, see the
"User/Phone Add Configurations" chapter in the
Cisco Unified Communications Manager Administration
Guide.
Step 10
Associate a user to a user group. This step assigns users a common
list of roles and permissions that apply to all users in a user group.
Administrators can manage user groups, roles, and permissions to control the
level of access (and, therefore, the level of security) for system users. For
example, you must add users to the standard Cisco CCM End Users group so users
can access Cisco Unified Communications Manager User Options.
For more information, see the following sections in the
Cisco Unified Communications Manager Administration
Guide:
"End User Configuration Settings" section in the
"End User Configuration" chapter
"Adding Users to a User Group" section in the
"User Group Configuration" chapter
Step 11
Associate a user with a phone (optional). This step provides users
with control over their phone such a forwarding calls or adding speed-dial
numbers or services.
Some phones, such as those in conference rooms, do not have an
associated user.
For more information, see the
"Associating Devices to an End User" section in the
"End User Configuration" chapter in the Cisco Unified
Communications Manager Administration Guide.
Cisco Unified IP Phone Installation
After you add phones to the Cisco Unified Communications
Manager database, you can complete the phone installation. You (or the phone
users) can install the phone at the user location. The
Cisco Unified IP Phone Installation Guide, which is provided
on the Cisco.com website, provides directions for connecting the phone
handset, cables, and other accessories.
Note
Before you install a phone, even if it is new, upgrade the phone to
the current firmware image. For information about upgrading, see the Readme
file for your phone, which is located at:
After the phone connects to the network, the phone startup
process begins, and the phone registers with Cisco Unified Communications
Manager. To finish installing the phone, configure the network settings on the
phone depending on whether you enable or disable DHCP service.
If you used autoregistration, you need to update the specific
configuration information for the phone such as associating the phone with a
user, changing the button table, or directory number.
Set up Cisco Unified IP Phone 8961, 9951, and 9971
The following steps provide an overview and checklist of
installation tasks for the
Cisco Unified IP Phone 8961, 9951, and 9971. The list presents a suggested order to
guide you through the phone installation. Some tasks are optional, depending on
your system and user needs. For detailed procedures and information, see the
sources in the steps.
Procedure
Step 1
Choose the power source for the phone:
Power over Ethernet (PoE)
External power supply
Note
The Cisco Unified IP Phone 9971 requires an external power
supply when used in a WLAN environment.
Assemble the phone, adjust phone placement, and connect the
network cable. If you are using the Cisco Unified IP Phone 9971 in a WLAN
environment, see Step 5.
Monitor the phone startup process. This step adds primary and
secondary directory numbers and features that are associated with directory numbers to
the phone, and verifies that the phone is configured properly.
If you choose to deploy the Cisco Unified IP Phone 9971 on a
wireless network, skip to Step 5.
If you are configuring the Ethernet network settings on the phone
for an IP network, you can set up an IP address for the phone either by using
DHCP or by manually entering an IP address. For more information, see
Network Settings,
Ethernet Setup Menu, and
DHCP Usage.
Step 5
(Cisco Unified IP Phone 9971 only) If you choose to deploy the
Cisco Unified IP Phone 9971 on the wireless network, you must perform the
following:
Configure the wireless network.
Enable wireless LAN for phones on Cisco Unified
Communications Administration.
Configure a wireless network profile on the phone.
Note
The wireless LAN on the phone does not activate when Ethernet cables are connected on the phone.
Make calls with the Cisco Unified IP Phone to verify that the
phone and features work correctly.
See the
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified
Communications Manager.
Step 7
Provide information to end users about how to use their phones and
how to configure their phone options. This step ensures that users have
adequate information to successfully use their Cisco Unified IP Phones.
The following table highlights some of the differences in
terminology found in the
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager (SIP), the
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager (SIP), and
the Cisco Unified Communications Administration Guide.
Table 6 Terminology Differences
User Guide
Administration Guides
Line Status
Busy Lamp Field (BLF)
Message Indicators
Message Waiting Indicator (MWI) or Message Waiting Lamp
Programmable Feature Button
Programmable Button or Programmable Line Key (PLK)